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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mjespada
  • Visitor
  • 179233 Views
  • 191 replies
  • 13 likes
  • Account
    Free
  • 179233 Views
  • 191 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 11625 Views
  • 6 replies
  • 11 likes
  • Security
  • 11625 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 517791 Views
  • 986 replies
  • 113 likes
  • Account
  • 517791 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126344 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126344 Views
  • 74 replies
  • 12 likes

Spotify For Artists Profile Picture

Whenever I try to change my profile picture for my artist page, it reverts to a black screen and shows my single cover as my profile picture. Can anybody help me with that?

  • Newbie
  • Whenever I try to change my profile picture for my artist page, it reverts to a black screen and shows my single cover as my profile picture. Can anybody help me with that?    
  • Billy-J
  • Spotify Star
  • 644 Views
  • 1 replies
  • 0 likes
  • Account
  • 644 Views
  • 1 replies
  • 0 likes

premium changed to free

PlanFree/PremiumCountryNetherlandsDeviceSamsung Galaxy 10Operating SystemAndroid Oreo My Question or IssuMy Premium Family account has been converted into a Free account without giving any reason. Why and how do I get things back. paid on August 20, ...

  • Casual Listener
  • Plan Free/Premium Country Netherlands Device Samsung Galaxy 10 Operating System Android Oreo   My Question or Issu My Premium Family account has been converted into a Free account...
  • Billy-J
  • Spotify Star
  • 408 Views
  • 3 replies
  • 0 likes
  • 408 Views
  • 3 replies
  • 0 likes

How can i get an artist page deleted?

Something embarrassing has been posted under an artist page with my full name and i want it to get deleted. It got quite some views so it also automatically uploaded the content to YouTube. I've asked the person if he could delete it but after a mont...

  • Casual Listener
  • Something embarrassing has been posted under an artist page with my full name and i want it to get deleted. It got quite some views so it also automatically uploaded the content to YouTube. I've aske...
  • Billy-J
  • Spotify Star
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

email notifications

PlanPremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI used to receive emails whenever I would log into my spotify account, and now (without changing anything) do not receive emails regarding log ins. I’d lik...

  • Casual Listener
  • Plan Premium Country     Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I used to receive emails whenever I would log into my spotify acc...
  • Billy-J
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

reporting premium account seller

I don´t know where to report those seller so I do it right here, I cant believe someone can sell without trouble now about 1400 Spotify Upgrades with his business company Offer on eBayREMOVED Ebay SellerREMOVED His homepageREMOVED *community rock sta...

  • Visitor
  • I don´t know where to report those seller so I do it right here, I cant believe someone can sell without trouble now about 1400 Spotify Upgrades with his business company   Offer on eBay REMO...
  • Billy-J
  • Spotify Star
  • 855 Views
  • 1 replies
  • 0 likes
  • 855 Views
  • 1 replies
  • 0 likes

Solved!! I have albums under an account i cannot access

My Question or Issuehi, i have uploaded an album on spotify through a 3rd party "distrokid".... i also had an album uploaded to spotify years ago by a friend. Both of these albums appear under artist "nikademus" but i have no access to this account. ...

  • Visitor
  • My Question or Issue hi, i have uploaded an album on spotify through a 3rd party "distrokid".... i also had an album uploaded to spotify years ago by a friend. Both of these albums appear under arti...
  • EthanS1
  • Community Legend
  • 673 Views
  • 2 replies
  • 0 likes
  • Account
    Login
  • 673 Views
  • 2 replies
  • 0 likes

Can't redeem premium voucher

I bought a premium monthly voucher but it pops an error message and says I should contact support. What do I do? PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) ...

  • Visitor
  • I bought a premium monthly voucher but it pops an error message and says I should contact support. What do I do?   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Mac...
  • AdamDamon
  • Spotify Star
  • 542 Views
  • 1 replies
  • 0 likes
  • 542 Views
  • 1 replies
  • 0 likes

Solved!! Has there been a data breach

A Number of people are reporting username and passwords not working. Over the last 2 days i have had people from three different countries access my account.Two added themselves to my family plan and they managed to reset my address and change my pas...

  • Newbie
  • A Number of people are reporting username and passwords not working. Over the last 2 days i have had people from three different countries access my account. Two added themselves to my family plan...
  • Billy-J
  • Spotify Star
  • 705 Views
  • 1 replies
  • 0 likes
  • 705 Views
  • 1 replies
  • 0 likes

Spotify won't log in on ps4 /Android TV. Spotify connect doesn't work

PlanPremiumCOUNTRY AUSTRALIA Device(ANDROID TV /PS4 /SPOTIFY CONNECT FROM ANDROID MOBILE )Operating System(, Android Oreo, LATEST PS4 UPDATE My Question or Issue*Just before posting this I checked for a Spotify Android TV update and there was one. I ...

  • Casual Listener
  • Plan Premium COUNTRY AUSTRALIA  Device (ANDROID TV /PS4 /SPOTIFY CONNECT FROM ANDROID MOBILE ) Operating System (, Android Oreo, LATEST PS4 UPDATE    My Question or Issu...
  • Joel-M
  • Composer
  • 969 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
  • 969 Views
  • 1 replies
  • 0 likes

Account

PlanPremiumCountry USA Device : IPhone XR Operating System(iOSMy Question or Issuei made a Spotify account under the name Unnatural , my pfp is me sitting on a field goal post in a black hoodie. I then bought the bundle for Hulu and Spotify and regis...

  • Visitor
  • Plan Premium Country USA  Device : IPhone XR  Operating System (iOS My Question or Issue i made a Spotify account under the name Unnatural , my pfp is me sitting on a field goal post...
  • Joel-M
  • Composer
  • 502 Views
  • 1 replies
  • 0 likes
  • 502 Views
  • 1 replies
  • 0 likes

[Android][Playlists] Recently Played on Home Page

The Recently Played section recently disappeared from the Home Page on the Android mobile app. This is an essential function to my listening. Honestly I don't care where you put it--back on the Home Page, it's old home in the Library, a new home some...

  • Newbie
  • The Recently Played section recently disappeared from the Home Page on the Android mobile app. This is an essential function to my listening.   Honestly I don't care where you put it--back on ...
  • Joel-M
  • Composer
  • 399 Views
  • 1 replies
  • 0 likes
  • Android
    Playlists
  • 399 Views
  • 1 replies
  • 0 likes

[Desktop][Other] Advertising on premium account, when I listen to playlists

I find myself listening to a playlist and I get advertising from Spotify, in which I am thanked for choosing them, I don't want to hear that when I have the premium package, one of the reasons why I pay is to not hear advertising!

  • Visitor
  • I find myself listening to a playlist and I get advertising from Spotify, in which I am thanked for choosing them, I don't want to hear that when I have the premium package, one of the reasons why I ...
  • Joel-M
  • Composer
  • 474 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 474 Views
  • 1 replies
  • 0 likes

Charged extra

PlanFree/PremiumCountryUnited StatesDeviceGoogle pixel 2XLOperating SystemANDROID My Question or Issue Charged an extra $41 on top of my $9.99... any reason for this I cannot find one in my agreement?

  • Visitor
  • Plan Free/Premium Country United States Device Google pixel 2XL Operating System ANDROID   My Question or Issue   Charged an extra $41 on top of my $9.99... any reason for this I...
  • Billy-J
  • Spotify Star
  • 416 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 416 Views
  • 1 replies
  • 0 likes

Can't Change My Account's Email

Hi, When I go to: https://www.spotify.com/us/account/profile/ I can't update my email address. I created my account through Facebook and have since updated the email I use for my Facebook account. I also would like to change my username which right n...

  • Casual Listener
  • Hi,   When I go to:    https://www.spotify.com/us/account/profile/   I can't update my email address. I created my account through Facebook and have since updated the email ...
  • Billy-J
  • Spotify Star
  • 788 Views
  • 3 replies
  • 0 likes
  • Account
  • 788 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to login and change my password

PlanPremium on family plan Country DeviceiPhone 11Operating SystemiOS 13.6.1 My Question or IssueI went to play music on my phone today and I saw that I had been logged out of my account. Everything was completely fine yesterday and I had no problems...

  • Visitor
  •   Plan Premium on family plan  Country   Device iPhone 11 Operating System iOS 13.6.1   My Question or Issue I went to play music on my phone today and I saw that I had...
  • Ivan
  • Spotify Legend
  • 460 Views
  • 2 replies
  • 0 likes
  • 460 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Can't create a brand new free account

I have upgraded to a Family Plan and send my son an invitation. Immediate problem is that the link from the "invitation" email takes me to a login page. So problem one - what account do I login with? He doesn't have an account. So after digging aroun...

  • Regular
  • I have upgraded to a Family Plan and send my son an invitation. Immediate problem is that the link from the "invitation" email takes me to a login page. So problem one - what account do I login with?...
  • Mihail
  • Spotify Legend
  • 20861 Views
  • 11 replies
  • 2 likes
  • Account
  • 20861 Views
  • 11 replies
  • 2 likes

Superuser Contribution Premiumu iptal etmeme rağmen para çekmeye devam ediyor.

PlanFreeCountryTurkeyDeviceSamsung Galaxy S5Operating SystemAndroid 6.1 My Question or IssueMerhabalar, spotify üyeliğimden çift ödeme alındığını yaklaşık 5-6 ay önce öğrendim sıkıntı etmedim fakat daha sonra istediğim müziklerin olmadığını görünce i...

  • Newbie
  • Plan Free Country Turkey Device Samsung Galaxy S5 Operating System Android 6.1   My Question or Issue Merhabalar, spotify üyeliğimden çift ödeme alındığını yaklaşık 5-6 ay önce öğrendi...
  • Xenia
  • Moderator
  • 1960 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1960 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cannot log in

PlanPremiumCountry DevicePCOperating SystemWindows 10 My Question or IssueI cannot log into my account, though I know that my login information is correct. I get a message displaying "The username or password is incorrect (Error code: auth: 2)" I've ...

  • Visitor
  • Plan Premium Country   Device PC Operating System Windows 10   My Question or Issue I cannot log into my account, though I know that my login information is correct. I get a messa...
  • Ivan
  • Spotify Legend
  • 487 Views
  • 2 replies
  • 0 likes
  • 487 Views
  • 2 replies
  • 0 likes

Superuser Contribution 2 accounts one email adress

HiI have a problem, because I made (not on purpose) two accounts on the same email address. I didn't know it was possible. My problem is one of the account is Spotify free and the second one which I use all the time is Spotify premium. Sometimes I lo...

  • Visitor
  • Hi I have  a problem, because I made (not on purpose) two accounts on the same email address. I didn't  know it was possible. My problem is one of the account is Spotify free and the secon...
  • Alex
  • Spotify Legend
  • 814 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 814 Views
  • 3 replies
  • 0 likes

My Parent's Spotify Plays and Likes are appearing on my account

PlanMums: FreeMine: PremiumCountryEnglandDeviceMums: Huawei P9 LiteMine: Huawei Y6 2019 & Google Home MiniOperating SystemMums: UnknownMine: Android 9 My Question or IssueA week or so ago I was on the plane and noticed there were random songs in my l...

  • Visitor
  • Plan Mums: Free Mine: Premium Country England Device Mums: Huawei P9 Lite Mine: Huawei Y6 2019 & Google Home Mini Operating System Mums: Unknown Mine: Android 9   My Question or ...
  • Jose_M
  • Spotify Star
  • 680 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
  • 680 Views
  • 1 replies
  • 0 likes