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Premium not working

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Premium not working

user-removed
Not applicable

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

I cannot seem to get my student premium account to work. I have checked that the bank payment has been taken and have logged out of and back into the account on all devices. I have checked that the account and the card are linked and and I have checked on both username and email. I have also checked both through my app and through a browser. When I check check my student details it says that the email is in use. However when I log in into the app or browser it just shows  as free Spotify with the option to upgrade to premium.

 

1 Reply
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Re: Premium not working

Rock Star 18
Rock Star 18

Hi @user-removed,

thanks for reaching out to the community !

 

Can you please check the current status of your subscription here ?

 

Furthermore, are Spotify payments being deducted from your account ? if so, i recommend trying to track accounts using this help page.

 

Regardless, i would also follow this support page to make sure your student status is confirmed and does not need of any details update.

 

Let me know how it goes 🙂

OneByBooRock Star 18
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