Help Wizard

Step 1


Premium not working

Premium not working






(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue

I cannot seem to get my student premium account to work. I have checked that the bank payment has been taken and have logged out of and back into the account on all devices. I have checked that the account and the card are linked and and I have checked on both username and email. I have also checked both through my app and through a browser. When I check check my student details it says that the email is in use. However when I log in into the app or browser it just shows  as free Spotify with the option to upgrade to premium.


1 Reply

Hi @user-removed,

thanks for reaching out to the community !


Can you please check the current status of your subscription here ?


Furthermore, are Spotify payments being deducted from your account ? if so, i recommend trying to track accounts using this help page.


Regardless, i would also follow this support page to make sure your student status is confirmed and does not need of any details update.


Let me know how it goes 🙂

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