E-mail addresses Facebook and Spotify do not correspond


E-mail addresses Facebook and Spotify do not correspond

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Hello, could you help me with the following:


I'm trying to add my daughter to the spotify family premium, but she does not receive the invitation e-mailsI think it has to do with the fact that the e-mail address that is displayed at my account page on spotify.com is incorrect and no longer active. It says that I can only adjust the account information via facebook, but on Facebook the correct e-mail address is indicated (so the two account pages for Spotify and Facebook do not correspond). How can I solve this?

1 Reply

Gig Goer



Hey @wilvanv1

Thanks for reaching out.

Personally I do not know how to fix your problem I encourage to just go to customer service


Spotify currently doesnt offer telephone support, so I highly recommend reaching out to them via one of the channels below so they can take a closer look at this situation.

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.