Help Wizard

Step 1


Email ID changed and forgotten password

Email ID changed and forgotten password

I will like to change my subscription but my email domain no longer exists and i have forgotten my password. What should i do? 

1 Reply

I suggest you contact support so they can help you

Make sure you are logged out of any Spotify account when using the contact form or the username and email field will not show up. It is important so that you can enter the information of the account you are having trouble with and enter a preferred contact email. If you are logged in with a different account that is not having the problem, that account info will be used and support will be confused.


If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.


Support usually replies within 24-48 hours.

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