Error 408

[Candel]

Plan

Free

Country

 Argentina

 My Question or Issue

 Trato de ingresar a mi cuenta desde la aplicación y me salta el error 408, que el país no es el mismo que el de mi perfil. Pero no he salido del país ni nada.

[Billy-J]

Hey @Candel, and welcome to the community.

Hope you’re doing great!

Can you send me a screenshot of the message being shown? 

Keep me posted 🙂

[Candel]

Hi!
Here's the screenshot
I appreciate the help

[Billy-J]

Hey, again @Candel.

I didn't see the screenshot. Here is how to send the screenshot through here properly: 

1. In your reply page, click 'Choose Files' at the bottom of your reply
2. Choose a file 
3. Send

Let me know how this goes 🙂 

[Candel]

Here it goes

[Billy-J · Accepted solution]

Hey, @Candel.

Thanks for the screenshot! 

It looks like you're logging in through the app. Could you try doing a clean reinstall of the app, and let me know what happens?

If the same thing shows, please try logging in using a different internet connection.

Let me know how this goes 🙂 

[Candel]

I reinstalled the app but the same error popped up. Now I'm in another city (in the same state) and I logged in without any problem. It must have been the internet connection.

Thank you so much for the help! 

[Billy-J]

Hey, again @Candel.

Thanks for the reply! I saw your post and I'm very happy to hear that you got everything fixed. If you need help with anything else, just let me know! 

Have a nice day 🙂