Error auth code:2

[Ephinum]

Plan

Currently free

Country
UK

Device

PC Windows/Linux, Android

Operating System

Windows 10/Manjaro, Android n/a

My Question or Issue

Hi,

I was lsitening to spotify earlier today, a little later I switched to another PC and got the error "The username or password is incorrect. (error code auth:2).

I've not changed any of my account details.

I have read all the articles and tried a password reset but as I always login with the username instead of email... I can't find which email address it's been sent to. I have then tried to contact support but as I cant login I'm unable to contact support using the form.

It's all completely bizarre.

any help would be greatly appreciated.

Edit: I've had to use another account as I couldn't post on here without doing so.

[Billy-J · Accepted solution]

Hey @Ephinum, thanks for reaching out to the Community!

For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!