Error code: 404

[Ladym1994]

Hi, 

Can anyone help me. Im currently unable to log into my account on both my mac and android phone. I just keep getting error 404 come up. It was working a few days ago but not now. Is anyone else having this problem or knows how to solve it.

Thank you

[Melody]

Hey,

Thanks for reaching out. We're sorry to hear you're having trouble!

We know it sounds simple, but it's often overlooked. Could you try restarting your devices? If that doesn't help, let's try a quick reinstall. Just follow the steps here.

If you're still having trouble, does restarting your router/connection help?

Also, can you let us know your ISP?

We'll see what we can suggest.

Many thanks,

/M

[Ladym1994]

Hey,

I've actually managed to sort it. Really simple problem, I just needed to change my location as I have been in a different country longer than 14 days.

Thank you for getting back to me tho 🙂

/Morgaine