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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

293979 Views

529 replies

34 likes

Account
Free
  • 293979 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13748 Views

6 replies

11 likes

Security
  • 13748 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

542099 Views

990 replies

115 likes

Account
  • 542099 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129772 Views

74 replies

12 likes

Account
Login
Premium
  • 129772 Views
  • 74 replies
  • 12 likes

My account has been hacked

Hi, my account has been hacked today and i would like delete this account but i can't.The delete button don't work

Regular

Hi, my account has been hacked today and i would like delete this account but i can't. The delete button don't work

phan_times

Community Legend

296 Views

3 replies

0 likes

Security
  • 296 Views
  • 3 replies
  • 0 likes

Can't recover password

I just signed back up for premium after a few months off and getting a new phone. I forgot my password. When I went to reset it, I realized that my email address was entered with a ".con" instead of ".com". Now I can't reset my password to access Spo...

Newbie

I just signed back up for premium after a few months off and getting a new phone. I forgot my password. When I went to reset it, I realized that my email address was entered with a ".con" instead of ...

phan_times

Community Legend

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Sorry..please delete

Accidental post. Please delete.

Newbie

Accidental post. Please delete.

phan_times

Community Legend

237 Views

1 replies

0 likes

Free
  • 237 Views
  • 1 replies
  • 0 likes

Solved!! Is there a way to make all playlists public

is there an easier way to just click on button to make everyplaylist public or do i have to make them public one by one?

Casual Listener

is there an easier way to just click on button to make everyplaylist public or do i have to make them public one by one?

Nico

Community Legend

4751 Views

6 replies

0 likes

Account
Other
  • 4751 Views
  • 6 replies
  • 0 likes

Random devices connecting?

Hi there, So as I was travelling a few days ago, I had my music stop on me as it had connected to someone else’s device, it was an unknown device/name and I wasn’t sure what else to do, so I turned my Spotify offline. I turned it back on earlier toda...

Newbie

Hi there,   So as I was travelling a few days ago, I had my music stop on me as it had connected to someone else’s device, it was an unknown device/name and I wasn’t sure what else to do, so I...

phan_times

Community Legend

8876 Views

1 replies

0 likes

  • 8876 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 Maximum offline devices

I’m getting an error that I can’t download songs to my phone since I already have it synced with 3 devices. I’ve removed all devices, re logged in, and checked the offline devices and it only lists one device. It still won’t let me download music. An...

Newbie

I’m getting an error that I can’t download songs to my phone since I already have it synced with 3 devices. I’ve removed all devices, re logged in, and checked the offline devices and it only lists o...

SergioDavid

Roadie

325 Views

1 replies

0 likes

  • 325 Views
  • 1 replies
  • 0 likes

Right facebook account linked, wrong email listed

I sign in via facebook, and want to use spotify on another device (car stereo, phone), and have to set a password that gets sent to my email address on file. However, when I go to my spotify account profile page, and go to edit profile, it has the wr...

Newbie

I sign in via facebook, and want to use spotify on another device (car stereo, phone), and have to set a password that gets sent to my email address on file. However, when I go to my spotify account ...

phan_times

Community Legend

654 Views

1 replies

0 likes

Account
Other
Subscription
  • 654 Views
  • 1 replies
  • 0 likes

Can't even get to log in screen

Hello,after i logged out from my account and opened Spotify again, it got stuck buffering even before the login page. I have tried to reinstall cleaning the registry but it keeps happening. I'd appreaciate a solution.Thanks.

Newbie

Hello, after i logged out from my account and opened Spotify again, it got stuck buffering even before the login page. I have tried to reinstall cleaning the registry but it keeps happening. I'd app...

phan_times

Community Legend

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution ACCOUNT PREMIUM

Hello,I have a premium account but I change my credit card and my account premium expired because I didn’t change the number to continue to pay.however, I just update the credit card in the apple store and validate the assignature of sporty but when ...

Newbie

Hello, I have a premium account but I change my credit card and my account premium expired because I didn’t change the number to continue to pay. however, I just update the credit card in the apple...

SergioDavid

Roadie

602 Views

1 replies

0 likes

  • 602 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in via wifi

Hey guys I have Spotify premium and I haven't been able to connect via wifi lately. Neither my phone nor my computer (PC) will connect over Wi-Fi. All other applications work fine. I uninstalled the application and tried to reinstall it but now it wo...

Newbie

Hey guys I have Spotify premium and I haven't been able to connect via wifi lately. Neither my phone nor my computer (PC) will connect over Wi-Fi. All other applications work fine. I uninstalled the ...

SergioDavid

Roadie

441 Views

1 replies

0 likes

Other
  • 441 Views
  • 1 replies
  • 0 likes

We're all mixed upRefresh this page or try again later. It may take some time to get things up again

Hello Spotify Team!I've got a problem with my account. So I bought Spotify Premium for one month and I used paysafecard to pay. But now since I payed it says at account overview "We're all mixed up Refresh this page or try again later. It may take so...

Casual Listener

Hello Spotify Team! I've got a problem with my account. So I bought Spotify Premium for one month and I used paysafecard to pay. But now since I payed it says at account overview "We're all mixed up...

phan_times

Community Legend

8998 Views

10 replies

2 likes

  • 8998 Views
  • 10 replies
  • 2 likes

Superuser Contribution Account subscription

I am being charged for Spotify when yi didn’t even sign up how can I get a refund

Newbie

I am being charged for Spotify when yi didn’t even sign up how can I get a refund

SergioDavid

Roadie

376 Views

1 replies

0 likes

Account
  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution Somebody else's name stuck in my account.

I don't know how but someone hacked my account and connect his facebook to my account. Upon realizing I immediately changed my password and disconnected from his facebook but his facebook name is now stuck in my profile. How can I delete his name? He...

Newbie

I don't know how but someone hacked my account and connect his facebook to my account. Upon realizing I immediately changed my password and disconnected from his facebook but his facebook name i...

Melody

Spotify

601 Views

1 replies

0 likes

Account
Security
  • 601 Views
  • 1 replies
  • 0 likes

Superuser Contribution 'Get Access' Won't work

I'm trying to verify my artist page and connect my songs to my account. I'm doing all the steps correctly to get verified by Access. But everytime I get to the last step. (the page in the photo)I click the button and NOTHING happens, this is a very f...

Newbie

I'm trying to verify my artist page and connect my songs to my account.  I'm doing all the steps correctly to get verified by Access.  But everytime I get to the last step. (the page in...

Melody

Spotify

346 Views

1 replies

0 likes

Account
Other
  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution Activation link

Hi I already paid for the premium student account . Actually everything confirmed for the premium by Sheerrid .how ever I'm still waiting to activation link by email . There is no available on my mail address yet. How can I get my activation link?

Casual Listener

Hi I already paid for the premium student account . Actually everything confirmed for the premium by Sheerrid .how ever I'm still waiting to activation link by email . There is no available on my mai...

SergioDavid

Roadie

463 Views

1 replies

0 likes

Account
  • 463 Views
  • 1 replies
  • 0 likes

Superuser Contribution i want to delete my account!!!!

Ive been trying for half an hour now to find SOMEWHERE that I could send spotify an email and theres nowhere that I can do this without logging in! I CANT LOG IN to my account, it doesnt accept my email for some reason even though its correct, I've g...

Newbie

Ive been trying for half an hour now to find SOMEWHERE that I could send spotify an email and theres nowhere that I can do this without logging in! I CANT LOG IN to my account, it doesnt accept my em...

Melody

Spotify

417 Views

1 replies

0 likes

Account
  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account hacked

Seems that account has been hacked, as someone is using it, with his/her telephone while I am trying listen to the music. Are there any contact form, or how I connect the Spotify team?

Newbie

Seems that account has been hacked, as someone is using it, with his/her telephone while I am trying listen to the music. Are there any contact form, or how I connect the Spotify team? 

Melody

Spotify

331 Views

1 replies

0 likes

Account
  • 331 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account hacked

My spotify account was hacked into, and then logged into with the persons facebook. I can't figure out how to change my accounts name back to my real name, < removed for security >. Right now, when you search my login name it comes up as the hackers ...

Newbie

My spotify account was hacked into, and then logged into with the persons facebook. I can't figure out how to change my accounts name back to my real name, < removed for security >. Right now, ...

Melody

Spotify

336 Views

1 replies

0 likes

Account
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account transfer help

Okay, so as if Jan 22 my Gmail I've been using for years was deactivated for legal reasons ID rather not disclose. I got in touch with Google to find out what I can do to re activate my gmail, so instead of paying the $50 they are wanting to charge m...

Newbie

Okay, so as if Jan 22 my Gmail I've been using for years was deactivated for legal reasons ID rather not  disclose. I got in touch with Google to find out what I can do to re activate my gmail, ...

Melody

Spotify

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile]

I can log in, use my playlists and search for artists etc but after about 3 or 4 songs, spotify cuts out. Any suggestions?

Newbie

I can log in, use my playlists and search for artists etc but after about 3 or 4 songs, spotify cuts out. Any suggestions?

Melody

Spotify

1075 Views

1 replies

0 likes

  • 1075 Views
  • 1 replies
  • 0 likes