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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

82807 Views

29 replies

0 likes

  • 82807 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

103520 Views

10 replies

3 likes

Account
Login
  • 103520 Views
  • 10 replies
  • 3 likes

Change username

Why is my username like random numbers and words even tho I make a clear username. I make it like this: timothyisaac . But the results are random numbers and words.

Casual Listener

Why is my username like random numbers and words even tho I make a clear username. I make it like this: timothyisaac . But the results are random numbers and words.

Maxim

Spotify Star

712 Views

5 replies

0 likes

  • 712 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cant reach browse menu

Hey all,i cant reach my browse menu, and it says "there is a problem" on this screen. what should i do ?you can see the screenshot, it is turkish but you can understand what i said.thanks

Casual Listener

Hey all, i cant reach my browse menu, and it says "there is a problem" on this screen. what should i do ? you can see the screenshot, it is turkish but you can understand what i said. thanks

deafzombie

Casual Listener

660 Views

2 replies

0 likes

Premium
  • 660 Views
  • 2 replies
  • 0 likes

Spotify for Artists: Excessive Wait?

Hi! I applied for Spotify for Artists once back in December of 2017. It's been a month since and I haven't heard back at all. I am just wondering if this is normal or if I should re-apply. If it is normal, how much longer should I wait?

Casual Listener

Hi!  I applied for Spotify for Artists once back in December of 2017.  It's been a month since and I haven't heard back at all.  I am just wondering if this is normal or if I should re...

Maxim

Spotify Star

388 Views

1 replies

0 likes

Account
  • 388 Views
  • 1 replies
  • 0 likes

Cancel payment procsess and take hold off of my bank account

I started to get a student subscription and got half way through and couldn't complete transaction but u put the funds in my bank account on hold. Remove hold on my account so I have the necessary funds to pay for my basic $10 a month subscription

Newbie

I started to get a student subscription and got half way through and couldn't complete transaction but u put the funds in my bank account on hold. Remove hold on my account so I have the necessary fu...

Maxim

Spotify Star

939 Views

1 replies

0 likes

  • 939 Views
  • 1 replies
  • 0 likes

Solved!! The CSRF token is invalid. Please try to resubmit the form.

I had to cancel my credit card because I lost it and spotify doesnt let me change my credit card payment. Everytime I try to change (in order to put another credit card for payment) I receive the message: "The CSRF token is invalid. Please try to res...

Newbie

I had to cancel my credit card because I lost it and spotify doesnt let me change my credit card payment. Everytime I try to change (in order to put another credit card for payment) I receive the mes...

Drusso

Newbie

179932 Views

20 replies

2 likes

Account
  • 179932 Views
  • 20 replies
  • 2 likes

How can i transfer my downloaded songs on my spotify mobile to my computer spotify

I downloaded a lot of music in my spotify mobile, I want it to transfer my files to my spotify on my computer. (Same Account) i have a crappy internet so i dont want it to download it again using my computer.

Newbie

I downloaded a lot of music in my spotify mobile, I want it to transfer my files to my spotify on my computer. (Same Account) i have a crappy internet so i dont want it to download it again using my ...

phan_times

Community Legend

526 Views

1 replies

0 likes

  • 526 Views
  • 1 replies
  • 0 likes

Spotify says we are having difficulty right now please try again later'

It has been saying this every time I try to use Spotify and I have a premium account for over 7 days I'm almost ready not to use Spotify ever again. I really need to speak to Spotify I don't think this is something that the community can help with. I...

Newbie

It has been saying this every time I try to use Spotify and I have a premium account for over 7 days I'm almost ready not to use Spotify ever again. I really need to speak to Spotify I don't think th...

phan_times

Community Legend

595 Views

1 replies

0 likes

  • 595 Views
  • 1 replies
  • 0 likes

Facebook login issue

My facebook and spotify account are not linked but everytime I log into my spotify account I get a log in notificaiton on facebook. How do I stop spotify from login into my facebook?

Newbie

My facebook and spotify account are not linked but everytime I log into my spotify account I get a log in notificaiton on facebook. How do I stop spotify from login into my facebook?

user-removed

Not applicable

1335 Views

2 replies

0 likes

Account
Login
Security
  • 1335 Views
  • 2 replies
  • 0 likes

Solved!! Roku Spotify app: Playlists not an option anymore (playlists gone)

I have never had an issue with my Roku Spotify app before. I am running it on multiple Roku devices (a Roku 3 and Roku streaming sticks). As of today, I opened up the app on the Roku streaming stick and there was no playlist option - just "search" an...

Casual Listener

I have never had an issue with my Roku Spotify app before. I am running it on multiple Roku devices (a Roku 3 and Roku streaming sticks). As of today, I opened up the app on the Roku streaming stick ...

ljohnston

Casual Listener

42349 Views

147 replies

31 likes

Premium
  • 42349 Views
  • 147 replies
  • 31 likes

Info on hacked accounts

For those of you that have been hacked, it is most likely because a huge leak of accounts and their passwords were posted online at pastebin.com. I let spotify know on Sunday and they said they would let everyone know on that list there accounts have...

Newbie

For those of you that have been hacked, it is most likely because a huge leak of accounts and their passwords were posted online at pastebin.com. I let spotify know on Sunday and they said they would...

user-removed

Not applicable

1783 Views

3 replies

0 likes

Account
Login
  • 1783 Views
  • 3 replies
  • 0 likes

Hacked account?

Hello. Same old hacked account story: noticed someone else using my account and listening BS I'd never listen, contacted support via email, followed the security protocol. Happened again, emailed again and the robotic support team insisted in blockin...

Roadie

Hello. Same old hacked account story: noticed someone else using my account and listening BS I'd never listen, contacted support via email, followed the security protocol. Happened again, emailed aga...

Huothar

Roadie

520 Views

1 replies

0 likes

Account
Security
Subscription
  • 520 Views
  • 1 replies
  • 0 likes

My account details are on PasteBin

I decided to search my email address on google just to see what came up, and to my horror it came back with my Spotify email login and password, along with about 1000 others. This was a seemingly unreported leak from this year. I contacted support on...

Casual Listener

I decided to search my email address on google just to see what came up, and to my horror it came back with my Spotify email login and password, along with about 1000 others. This was a seemingly unr...

gr8pics

Music Fan

3277 Views

1 replies

0 likes

Account
Security
  • 3277 Views
  • 1 replies
  • 0 likes

Payment

I am unable to change my billing address because It doesn't recognize my postal code. so this hinders me from changing my country

Newbie

I am unable to change my billing address because It doesn't recognize my postal code. so this hinders me from changing my country   

CryticalAce

Spotify Star

412 Views

1 replies

0 likes

Account
Other
  • 412 Views
  • 1 replies
  • 0 likes

Can't loggin

Hi, I have my premium account, today I accidentaly dropped my phone and logged out from my app and I can't loggin back, the app is telling me that iam in offline mode...What can I do?Thanks

Newbie

Hi, I have my premium account, today I accidentaly dropped my phone and logged out from my app and I can't loggin back, the app is telling me that iam in offline mode...What can I do? Thanks

Luke

Community Legend

513 Views

1 replies

0 likes

  • 513 Views
  • 1 replies
  • 0 likes

Premium on all the devices but mine

Hi, I have a spotify account I use on my phones and my tablet. I disconnected from my phone and now when I log in my account it says I have no premium anymore, how could I fix it ?

Newbie

Hi, I have a spotify account  I use on my phones and my tablet. I disconnected from my phone  and now when I log in my  account  it says I have no premium anymore,  how ...

Luke

Community Legend

475 Views

1 replies

0 likes

Account
  • 475 Views
  • 1 replies
  • 0 likes

Change country when in another country

HelloI'm on a long vacation in Australia and I changed my country to Australia to listen on Spotify free here. Now my family back in Sweden bought the Spotify family premium and since I still live at home back in Sweden I should be able to join it. H...

Newbie

 Hello I'm on a long vacation in Australia and I changed my country to Australia to listen on Spotify free here. Now my family back in Sweden bought the Spotify family premium and since I still...

Maxim

Spotify Star

450 Views

1 replies

0 likes

Account
Login
  • 450 Views
  • 1 replies
  • 0 likes

Premium Family Abroad

Hiiiiiii, So my sister lives in Portugal, I am from Berlin and am living in the Netherlands. My mom still lives in Berlin, so does my dad. I saw that all of us need to Reside at the same physical address as the main user in order to be applicable for...

Visitor

Hiiiiiii,    So my sister lives in Portugal, I am from Berlin and am living in the Netherlands. My mom still lives in Berlin, so does my dad. I saw that all of us need to Reside at t...

Rudddy

Newbie

750 Views

2 replies

0 likes

Premium
  • 750 Views
  • 2 replies
  • 0 likes

My Discover Weekly is stuck on "rap" as the ONLY possible genre.

I can't figure out why the algorithms or whatever picks this Discover Weekly playlist has me completely stuck on gangsta rap or new rap. That's IT.It has been stuck on this one single genre for several MONTHS, even if I go an entire month without lis...

Regular

I can't figure out why the algorithms or whatever picks this Discover Weekly playlist has me completely stuck on gangsta rap or new rap. That's IT. It has been stuck on this one single genre for s...

mistryfire

Newbie

3631 Views

6 replies

10 likes

Account
  • 3631 Views
  • 6 replies
  • 10 likes

Someone is using my account (alguem ta usando a minha conta)

I tried to log out in all devices, changed my password but it still some odd Playlist are showing up in my account. I don't know what else to do. ( ja tentei sair de todos os dispositivos e troquei minha senha mas continuam aparecendo umas Playlists ...

Casual Listener

I tried to log out in all devices, changed my password but it still some odd Playlist are showing up in my account. I don't know what else to do. ( ja tentei sair de todos os dispositivos e troquei m...

tainamanriquez

Casual Listener

900 Views

6 replies

0 likes

  • 900 Views
  • 6 replies
  • 0 likes

Disparition de toutes mes playlists

Ce matin en me connectant j'ai constate que toutes mes playlists avait disparu de mon compte.La fonction de restauration des playlist indique l'effacement de mes playlist a la date d'hier, ce n'est pas moi et je ne vois pas quelqu'un de ma famille ay...

Regular

Ce matin en me connectant j'ai constate que toutes mes playlists avait disparu de mon compte. La fonction de restauration des playlist indique l'effacement de mes playlist a la date d'hier, ce n'est...

4054 Views

0 replies

3 likes

Premium
Security
  • 4054 Views
  • 0 replies
  • 3 likes