Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Moderator
76486 Views
28 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
94326 Views
9 replies
2 likes
Im FamilienAbo bekomme ich mit einem Account die Meldung : Geh online, um eine Verbindung herzustellen. Wie kann ich diesen Fehler beheben?
Im FamilienAbo bekomme ich mit einem Account die Meldung : Geh online, um eine Verbindung herzustellen. Wie kann ich diesen Fehler beheben?
655 Views
0 replies
0 likes
Hello, Someone hacked my account and changed email and subscription to family membership. I can't remove devices on web and I was also having problem with "spotiamb" once. Pleaee help.
Hello, Someone hacked my account and changed email and subscription to family membership. I can't remove devices on web and I was also having problem with "spotiamb" once.  ...
Spotify Star
372 Views
1 replies
0 likes
I have been hacked they have changed my email adresss on my spotify premium account. I have no way of cancelling the merbership apart from calling my bank. Is there any help somebody can provide?
I have been hacked they have changed my email adresss on my spotify premium account. I have no way of cancelling the merbership apart from calling my bank. Is there any help somebody can provide?
Casual Listener
593 Views
2 replies
0 likes
Ich habe meinen Account vor drei Tagen erweitert auf Spotify Family für 14,99€.ich kann meine Familienmitglieder die einen Link zur Anmeldung bekommen haben nicht Registrieren.es kommt immer die Medlung : Kann Premium Family nicht beitreten Es tut un...
Ich habe meinen Account vor drei Tagen erweitert auf Spotify Family für 14,99€. ich kann meine Familienmitglieder die einen Link zur Anmeldung bekommen haben nicht Registrieren. es kommt immer die ...
Newbie
234843 Views
35 replies
4 likes
My account has just been stolen, someone changed my email address and password, please help me, I cannot even access from Facebook
My account has just been stolen, someone changed my email address and password, please help me, I cannot even access from Facebook
Not applicable
595 Views
2 replies
0 likes
Okay so forgot my username and I guess I sign up with an old email and I'm still subscribed with premium on my account how can I cancel it? Or find my username or email
Okay so forgot my username and I guess I sign up with an old email and I'm still subscribed with premium on my account how can I cancel it? Or find my username or email
Community Legend
347 Views
1 replies
0 likes
I have opened my Premium Spotify in Firefox and to my surprise the Search window has disappeared completely. Deactivation and log-out for a new log-in are no help. Any tips?
I have opened my Premium Spotify in Firefox and to my surprise the Search window has disappeared completely. Deactivation and log-out for a new log-in are no help. Any tips?
Community Legend
403 Views
1 replies
0 likes
I reinstalled 3 times. I deleted on local Spotify folder. I deleted on roaming Spotify folder.But it gives me that screen. I deactived antivirus. Still not working.
I reinstalled 3 times. I deleted on local Spotify folder. I deleted on roaming Spotify folder. But it gives me that screen. I deactived antivirus. Still not working.
Casual Listener
668 Views
3 replies
0 likes
Why is my username like random numbers and words even tho I make a clear username. I make it like this: timothyisaac . But the results are random numbers and words.
Why is my username like random numbers and words even tho I make a clear username. I make it like this: timothyisaac . But the results are random numbers and words.
Spotify Star
672 Views
5 replies
0 likes
Hey all,i cant reach my browse menu, and it says "there is a problem" on this screen. what should i do ?you can see the screenshot, it is turkish but you can understand what i said.thanks
Hey all, i cant reach my browse menu, and it says "there is a problem" on this screen. what should i do ? you can see the screenshot, it is turkish but you can understand what i said. thanks
Casual Listener
647 Views
2 replies
0 likes
Hi! I applied for Spotify for Artists once back in December of 2017. It's been a month since and I haven't heard back at all. I am just wondering if this is normal or if I should re-apply. If it is normal, how much longer should I wait?
Hi! I applied for Spotify for Artists once back in December of 2017. It's been a month since and I haven't heard back at all. I am just wondering if this is normal or if I should re...
Spotify Star
374 Views
1 replies
0 likes
I started to get a student subscription and got half way through and couldn't complete transaction but u put the funds in my bank account on hold. Remove hold on my account so I have the necessary funds to pay for my basic $10 a month subscription
I started to get a student subscription and got half way through and couldn't complete transaction but u put the funds in my bank account on hold. Remove hold on my account so I have the necessary fu...
Spotify Star
912 Views
1 replies
0 likes
I had to cancel my credit card because I lost it and spotify doesnt let me change my credit card payment. Everytime I try to change (in order to put another credit card for payment) I receive the message: "The CSRF token is invalid. Please try to res...
I had to cancel my credit card because I lost it and spotify doesnt let me change my credit card payment. Everytime I try to change (in order to put another credit card for payment) I receive the mes...
Newbie
179724 Views
20 replies
2 likes
I downloaded a lot of music in my spotify mobile, I want it to transfer my files to my spotify on my computer. (Same Account) i have a crappy internet so i dont want it to download it again using my computer.
I downloaded a lot of music in my spotify mobile, I want it to transfer my files to my spotify on my computer. (Same Account) i have a crappy internet so i dont want it to download it again using my ...
Community Legend
521 Views
1 replies
0 likes
It has been saying this every time I try to use Spotify and I have a premium account for over 7 days I'm almost ready not to use Spotify ever again. I really need to speak to Spotify I don't think this is something that the community can help with. I...
It has been saying this every time I try to use Spotify and I have a premium account for over 7 days I'm almost ready not to use Spotify ever again. I really need to speak to Spotify I don't think th...
Community Legend
581 Views
1 replies
0 likes
My facebook and spotify account are not linked but everytime I log into my spotify account I get a log in notificaiton on facebook. How do I stop spotify from login into my facebook?
My facebook and spotify account are not linked but everytime I log into my spotify account I get a log in notificaiton on facebook. How do I stop spotify from login into my facebook?
Not applicable
1327 Views
2 replies
0 likes
I have never had an issue with my Roku Spotify app before. I am running it on multiple Roku devices (a Roku 3 and Roku streaming sticks). As of today, I opened up the app on the Roku streaming stick and there was no playlist option - just "search" an...
I have never had an issue with my Roku Spotify app before. I am running it on multiple Roku devices (a Roku 3 and Roku streaming sticks). As of today, I opened up the app on the Roku streaming stick ...
Casual Listener
41397 Views
147 replies
31 likes
For those of you that have been hacked, it is most likely because a huge leak of accounts and their passwords were posted online at pastebin.com. I let spotify know on Sunday and they said they would let everyone know on that list there accounts have...
For those of you that have been hacked, it is most likely because a huge leak of accounts and their passwords were posted online at pastebin.com. I let spotify know on Sunday and they said they would...
Not applicable
1758 Views
3 replies
0 likes
Hello. Same old hacked account story: noticed someone else using my account and listening BS I'd never listen, contacted support via email, followed the security protocol. Happened again, emailed again and the robotic support team insisted in blockin...
Hello. Same old hacked account story: noticed someone else using my account and listening BS I'd never listen, contacted support via email, followed the security protocol. Happened again, emailed aga...
Roadie
504 Views
1 replies
0 likes
I decided to search my email address on google just to see what came up, and to my horror it came back with my Spotify email login and password, along with about 1000 others. This was a seemingly unreported leak from this year. I contacted support on...
I decided to search my email address on google just to see what came up, and to my horror it came back with my Spotify email login and password, along with about 1000 others. This was a seemingly unr...
Music Fan
3251 Views
1 replies
0 likes
