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Accounts

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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

292914 Views

529 replies

34 likes

Account
Free
  • 292914 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13721 Views

6 replies

11 likes

Security
  • 13721 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541685 Views

990 replies

115 likes

Account
  • 541685 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129738 Views

74 replies

12 likes

Account
Login
Premium
  • 129738 Views
  • 74 replies
  • 12 likes

Superuser Contribution I can't log into a Facebook created account and I need the email adress it is using

Long story short, I need the email that a FB created account is using and the Spotify login page won't let me sign in, saying the account doesn't exist.I can see through my FB settings page that the account does infact exist and I can't change my ema...

Newbie

Long story short, I need the email that a FB created account is using and the Spotify login page won't let me sign in, saying the account doesn't exist. I can see through my FB settings page that th...

Chris

Spotify

286 Views

1 replies

0 likes

Account
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Migration from I pad To new I pad

Free Spotify installed on new I pad is blocked. Message : you can not access to Spotify after 14 days abroad. Can someone help to deblock ?

Newbie

Free Spotify installed on new I pad is blocked. Message : you can not access to Spotify after 14 days abroad.  Can someone help to deblock ?

Chris

Spotify

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I manage account settings without a desktop?

For example: changing profile pictures, managing privacy settings, etc. After searching around for a bit, all of these seem to require the desktop app, even though they are really basic settings? But what if I don't even own a computer...? (I used to...

Casual Listener

For example: changing profile pictures, managing privacy settings, etc.   After searching around for a bit, all of these seem to require the desktop app, even though they are really basic sett...

Chris

Spotify

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes

Switching Family Plans

I was in a Family Plan a few months ago, but now I'm in another Family Plan with another administrator. In the list of members of this new family plan is the name of the administrator of the last plan that I was instead of my name. Why is that happen...

Casual Listener

I was in a Family Plan a few months ago, but now I'm in another Family Plan with another administrator. In the list of members of this new family plan is the name of the administrator of the last pla...

Mel98

Casual Listener

446 Views

2 replies

0 likes

  • 446 Views
  • 2 replies
  • 0 likes

Superuser Contribution LOST EVERYTHING

I currently have an account under a family premium deal (I am not paying for it but my brother who I am unable to contact is) and I was logged in on my phone and my computer. I recently reset both my phone and computer though and lost all of my infor...

Visitor

I currently have an account under a family premium deal (I am not paying for it but my brother who I am unable to contact is) and I was logged in on my phone and my computer. I recently reset both my...

Chris

Spotify

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify email won't update to the new Facebook email

I recently lost access to my email that was attached to my facebook account, so on facebook I changed to a new email. Even though I changed on Facebook, spotify still uses the old email. I can't update my email cuz my account is attached to facebook,...

Newbie

I recently lost access to my email that was attached to my facebook account, so on facebook I changed to a new email. Even though I changed on Facebook, spotify still uses the old email. I can't upda...

Chris

Spotify

511 Views

1 replies

0 likes

  • 511 Views
  • 1 replies
  • 0 likes

Superuser Contribution I dont have access to the email linked to my account and I've forgotten the password to my account.

The question is; how can I change either without the other? Been using Facebook login since forever, but want/need to start using password login. Can I do anything or do I have to start a new account? All help apreciated.

Newbie

The question is; how can I change either without the other? Been using Facebook login since forever, but want/need to start using password login. Can I do anything or do I have to start a new account...

Chris

Spotify

481 Views

1 replies

0 likes

Login
Premium
Subscription
  • 481 Views
  • 1 replies
  • 0 likes

Superuser Contribution I made a bunch of playlists and they deleted. They aren’t on the recover playlist section

I made a bunch of playlists and they deleted when I went offline. I checked on the “recovery” section and none of them came up. Help

Newbie

I made a bunch of playlists and they deleted when I went offline. I checked on the “recovery” section and none of them came up. Help

Chris

Spotify

399 Views

1 replies

0 likes

  • 399 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account on my app that has premium/family does not exsit when i log onto website to add famly member

Account on my app that has premium/family does not exsit when i log onto website to add famly members.when i go to remember it sends details for a account thats is unknown to me and is not premium.but on app im on premium and have set up famly member...

Newbie

Account on my app that has premium/family does not exsit when i log onto website to add famly members. when i go to remember it sends details for a account thats is unknown to me and is not premium....

Chris

Spotify

596 Views

1 replies

0 likes

  • 596 Views
  • 1 replies
  • 0 likes

How can people find me on Spotify if my username is random numbers and letters?

When I was creating my new Spotify account I didn't get the option to create a username, instead I got the opportunity to add a display name and the username is a bunch of numbers and letters. The display name is the name that is in the right top-han...

Newbie

When I was creating my new Spotify account I didn't get the option to create a username, instead I got the opportunity to add a display name and the username is a bunch of numbers and letters. The di...

Luke

Spotify Star

7611 Views

1 replies

1 likes

Account
  • 7611 Views
  • 1 replies
  • 1 likes

can't login

I have an account where I am always logged in on my iPhone. Once I tried to log in with my email and password on my laptop, another account was shown up which is a fake one I think. I have spotify premium and I don't know what to do because the stran...

Casual Listener

I have an account where I am always logged in on my iPhone. Once I tried to log in with my email and password on my laptop, another account was shown up which is a fake one I think. I have spotify pr...

Luke

Spotify Star

509 Views

3 replies

0 likes

Login
  • 509 Views
  • 3 replies
  • 0 likes

Account was hacked

Hello, my e-Mail was hacked and my old Spotify Account is also hacked. So i have no possibilty to get Thema Account back. I also have to pay for this Account. Please help

Newbie

Hello, my e-Mail was hacked and my old  Spotify Account is also hacked. So i have no possibilty to get Thema Account back. I also have to pay for this Account.  Please help

Maxim

Spotify Star

333 Views

1 replies

0 likes

  • 333 Views
  • 1 replies
  • 0 likes

I can only get Spotify family

When I press the Get premium button, I can only get family. I do not want family, I want premium for myself only. I had premium but for some reason I was on free when I logged in today. How do I get premium?

Newbie

When I press the Get premium button, I can only get family. I do not want family, I want premium for myself only. I had premium but for some reason I was on free when I logged in today. How do I get ...

thekirsitar

Newbie

399 Views

2 replies

0 likes

Account
Premium
  • 399 Views
  • 2 replies
  • 0 likes

Issues with logging in by mail

Hello, I have been logging in through Facebook, but when I checked my profile today i saw a email I dont know, and I cant seem to change this because I cant remember the password. Since I dont know the email connected to my account I dont dare to sen...

Casual Listener

Hello, I have been logging in through Facebook, but when I checked my profile today i saw a email I dont know, and I cant seem to change this because I cant remember the password. Since I dont know t...

Sivertsandal

Casual Listener

440 Views

2 replies

0 likes

  • 440 Views
  • 2 replies
  • 0 likes

Unauthorised user accessing my account

An unauthorised user has been accessing my account, even creating their own playlists! I've tried following the advice to change my password and log then off but they've changed my email address and password. I can access my account to listen to musi...

Newbie

An unauthorised user has been accessing my account, even creating their own playlists!   I've tried following the advice to change my password and log then off but they've changed my email add...

IguanaSetup

Community Legend

370 Views

1 replies

0 likes

Account
Security
  • 370 Views
  • 1 replies
  • 0 likes

CANT LOG IN

Hi everyone mt device if offline for some reason and I cant log inI keep getting the message "you currently set offline" so I went to the website to take my device off the "offline" and I cany take it off!!!!! what to do ?? my whole day is without mu...

Newbie

Hi everyone mt device if offline for some reason and I cant log in I keep getting the message "you currently set offline" so I went to the website to take my device off the "offline" and I cany take...

Nico

Community Legend

420 Views

1 replies

0 likes

  • 420 Views
  • 1 replies
  • 0 likes

I can't log in on my iPhone because it thinks I'm abroad

I live in Bermuda and my account says I'm in the US. The only two options for country are US and United Kingdom so I can't change it to Bermuda. I can only log in to my account on the computer not on my phone, because there I get an error message tha...

Newbie

I live in Bermuda and my account says I'm in the US. The only two options for country are US and United Kingdom so I can't change it to Bermuda. I can only log in to my account on the computer not on...

Maxim

Spotify Star

411 Views

1 replies

0 likes

  • 411 Views
  • 1 replies
  • 0 likes

conflicted accounts

hi, I can not login to my account with my username and password. I can login via only facebook auth. A few minutes ago I checked my account and I saw the my e-mail address is different. I have never changed my e-mail address. There can be two cases f...

Casual Listener

hi,   I can not login to my account with my username and password. I can login via only facebook auth. A few minutes ago I checked my account and I saw the my e-mail address is different....

phan_times

Community Legend

402 Views

1 replies

0 likes

Account
Login
Security
  • 402 Views
  • 1 replies
  • 0 likes

Superuser Contribution La aplicación no la puedo abrir

Saludos la aplicacion no la puedo abrir en mi celular pero si la puedo abrir en la computadora que puedo hacer.

Newbie

Saludos la aplicacion no la puedo abrir en mi celular pero si la puedo abrir en la computadora que puedo hacer.

PPP7

Casual Listener

8283 Views

2 replies

1 likes

  • 8283 Views
  • 2 replies
  • 1 likes

Log In Screen Unresponsive

When I go to login, enter user name and password, then I click on the Log In button, nothing happens. The cursor keeps flashing at the end of my password. I have uninstalled, re-installed, same thing every time. Any ideas?

Newbie

When I go to login, enter user name and password, then I click on the Log In button, nothing happens. The cursor keeps flashing at the end of my password.  I have uninstalled, re-installed, same...

Rmm145

Newbie

458 Views

2 replies

0 likes

  • 458 Views
  • 2 replies
  • 0 likes