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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83239 Views

29 replies

0 likes

  • 83239 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104192 Views

10 replies

3 likes

Account
Login
  • 104192 Views
  • 10 replies
  • 3 likes

Superuser Contribution Can't log in via wifi

Hey guys I have Spotify premium and I haven't been able to connect via wifi lately. Neither my phone nor my computer (PC) will connect over Wi-Fi. All other applications work fine. I uninstalled the application and tried to reinstall it but now it wo...

Newbie

Hey guys I have Spotify premium and I haven't been able to connect via wifi lately. Neither my phone nor my computer (PC) will connect over Wi-Fi. All other applications work fine. I uninstalled the ...

SergioDavid

Roadie

507 Views

1 replies

0 likes

Other
  • 507 Views
  • 1 replies
  • 0 likes

We're all mixed upRefresh this page or try again later. It may take some time to get things up again

Hello Spotify Team!I've got a problem with my account. So I bought Spotify Premium for one month and I used paysafecard to pay. But now since I payed it says at account overview "We're all mixed up Refresh this page or try again later. It may take so...

Casual Listener

Hello Spotify Team! I've got a problem with my account. So I bought Spotify Premium for one month and I used paysafecard to pay. But now since I payed it says at account overview "We're all mixed up...

phan_times

Community Legend

9327 Views

10 replies

2 likes

  • 9327 Views
  • 10 replies
  • 2 likes

Superuser Contribution Account subscription

I am being charged for Spotify when yi didn’t even sign up how can I get a refund

Newbie

I am being charged for Spotify when yi didn’t even sign up how can I get a refund

SergioDavid

Roadie

435 Views

1 replies

0 likes

Account
  • 435 Views
  • 1 replies
  • 0 likes

Superuser Contribution Somebody else's name stuck in my account.

I don't know how but someone hacked my account and connect his facebook to my account. Upon realizing I immediately changed my password and disconnected from his facebook but his facebook name is now stuck in my profile. How can I delete his name? He...

Newbie

I don't know how but someone hacked my account and connect his facebook to my account. Upon realizing I immediately changed my password and disconnected from his facebook but his facebook name i...

Melody

Spotify

655 Views

1 replies

0 likes

Account
Security
  • 655 Views
  • 1 replies
  • 0 likes

Superuser Contribution 'Get Access' Won't work

I'm trying to verify my artist page and connect my songs to my account. I'm doing all the steps correctly to get verified by Access. But everytime I get to the last step. (the page in the photo)I click the button and NOTHING happens, this is a very f...

Newbie

I'm trying to verify my artist page and connect my songs to my account.  I'm doing all the steps correctly to get verified by Access.  But everytime I get to the last step. (the page in...

Melody

Spotify

424 Views

1 replies

0 likes

Account
Other
  • 424 Views
  • 1 replies
  • 0 likes

Superuser Contribution Activation link

Hi I already paid for the premium student account . Actually everything confirmed for the premium by Sheerrid .how ever I'm still waiting to activation link by email . There is no available on my mail address yet. How can I get my activation link?

Casual Listener

Hi I already paid for the premium student account . Actually everything confirmed for the premium by Sheerrid .how ever I'm still waiting to activation link by email . There is no available on my mai...

SergioDavid

Roadie

558 Views

1 replies

0 likes

Account
  • 558 Views
  • 1 replies
  • 0 likes

Superuser Contribution i want to delete my account!!!!

Ive been trying for half an hour now to find SOMEWHERE that I could send spotify an email and theres nowhere that I can do this without logging in! I CANT LOG IN to my account, it doesnt accept my email for some reason even though its correct, I've g...

Newbie

Ive been trying for half an hour now to find SOMEWHERE that I could send spotify an email and theres nowhere that I can do this without logging in! I CANT LOG IN to my account, it doesnt accept my em...

Melody

Spotify

513 Views

1 replies

0 likes

Account
  • 513 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account hacked

Seems that account has been hacked, as someone is using it, with his/her telephone while I am trying listen to the music. Are there any contact form, or how I connect the Spotify team?

Newbie

Seems that account has been hacked, as someone is using it, with his/her telephone while I am trying listen to the music. Are there any contact form, or how I connect the Spotify team? 

Melody

Spotify

403 Views

1 replies

0 likes

Account
  • 403 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account hacked

My spotify account was hacked into, and then logged into with the persons facebook. I can't figure out how to change my accounts name back to my real name, < removed for security >. Right now, when you search my login name it comes up as the hackers ...

Newbie

My spotify account was hacked into, and then logged into with the persons facebook. I can't figure out how to change my accounts name back to my real name, < removed for security >. Right now, ...

Melody

Spotify

391 Views

1 replies

0 likes

Account
  • 391 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account transfer help

Okay, so as if Jan 22 my Gmail I've been using for years was deactivated for legal reasons ID rather not disclose. I got in touch with Google to find out what I can do to re activate my gmail, so instead of paying the $50 they are wanting to charge m...

Newbie

Okay, so as if Jan 22 my Gmail I've been using for years was deactivated for legal reasons ID rather not  disclose. I got in touch with Google to find out what I can do to re activate my gmail, ...

Melody

Spotify

371 Views

1 replies

0 likes

  • 371 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile]

I can log in, use my playlists and search for artists etc but after about 3 or 4 songs, spotify cuts out. Any suggestions?

Newbie

I can log in, use my playlists and search for artists etc but after about 3 or 4 songs, spotify cuts out. Any suggestions?

Melody

Spotify

1174 Views

1 replies

0 likes

  • 1174 Views
  • 1 replies
  • 0 likes

I forgot password to my premium account

Hi! I forgot my password and my current spotify email address is not working. What should I do?

Newbie

Hi!   I forgot my password and my current spotify email address is not working. What should I do?

Siowww

Newbie

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

Solved!! Account username

Hi guys,we created an account on Spotify with the username '4weedmusic', after that we linked it to facebook to find new friends and follower, then we disconnect it. Now it seems there are two usernames, one is 4weedmusic and one (top right) is the n...

Casual Listener

Hi guys, we created an account on Spotify with the username '4weedmusic', after that we linked it to facebook to find new friends and follower, then we disconnect it. Now it seems there are two user...

Maxim

Spotify Star

665 Views

3 replies

0 likes

Account
Subscription
  • 665 Views
  • 3 replies
  • 0 likes

Merging Multiple artist accounts

Hi, I’m an artist on Spotify and I’ve released music on the site under three different names and I’d like to merge these accounts and all their tracks into one. how do I do this?

Newbie

Hi, I’m an artist on Spotify and I’ve released music on the site under three different names and I’d like to merge these accounts and all their tracks into one.   how do I do this?

Maxim

Spotify Star

1645 Views

1 replies

0 likes

  • 1645 Views
  • 1 replies
  • 0 likes

Someone is using my Account !

So First of all this is not like "Your Best friend is using" thing.this guy which is using my account has changed my e-mail and my password ! with my luck i can enter my account with facebook thankfully (who is protecting my account more facebook or ...

Casual Listener

So First of all this is not like "Your Best friend is using" thing. this guy which is using my account has changed my e-mail and my password ! with my luck i can enter my account with facebook thank...

Maxim

Spotify Star

515 Views

3 replies

0 likes

Account
  • 515 Views
  • 3 replies
  • 0 likes

Spotify Label Account

Hey i got a Question. We are running a Label (Company) for 2 Years now - all releases went over a external Distributor. Now my Question:How is it possible to get "direct" Access to Spotify - so we can directly push them out there without a "3rd Party...

Casual Listener

Hey i got a Question.   We are running a Label (Company) for 2 Years now - all releases went over a external Distributor.   Now my Question: How is it possible to get "direct" Access t...

na35

Casual Listener

1651 Views

2 replies

0 likes

  • 1651 Views
  • 2 replies
  • 0 likes

Not abel to accept family initation

We have added three family members, but none of us can see any redeem. we are just comming to the ”master” of the account when pressing accept. I have also tried to create a new account for me, since we all have used the same account so far, but no c...

Casual Listener

We have added three family members, but none of us can see any redeem. we are just comming to the ”master” of the account when pressing accept. I have also tried to create a new account for me, since...

user-removed

Not applicable

748 Views

5 replies

0 likes

Account
Premium
  • 748 Views
  • 5 replies
  • 0 likes

Discover Weekly Album Cover / unlink Facebook Account

Hi everyonei have the same problem as everyone else... the discovery weekly album cover with my ex since almost one year..! i've contacted the spotify support, they said i should create a new account, because i created it with facebook.but this isn't...

Visitor

Hi everyone i have the same problem as everyone else... the discovery weekly album cover with my ex since almost one year..! 😉 i've contacted the spotify support, they said i should create a new a...

user-removed

Not applicable

774 Views

2 replies

0 likes

Account
Login
Other
Premium
  • 774 Views
  • 2 replies
  • 0 likes

Superuser Contribution Devices deauthorizing on app update

so this is starting to really p i s s (this is not a swear or derogitory why this hits the filter is beyond me) me off; i keep having my devices get deauthorized and all my downloaded tracks deleted because the service cant distingush the application...

Casual Listener

so this is starting to really p i s s (this is not a swear or derogitory why this hits the filter is beyond me) me off; i keep having my devices get deauthorized and all my downloaded tracks deleted ...

Djela63

Newbie

793 Views

4 replies

0 likes

Account
Login
Other
Premium
  • 793 Views
  • 4 replies
  • 0 likes

Premium family account staat ineens op Free account

Hi, I have paid my Premium family account of this month, and suddenly my account is a Free account. Can you please change this?

Casual Listener

Hi,   I have paid my Premium family account of this month, and suddenly my account is a Free account. Can you please change this?

joycebeer

Newbie

1926 Views

10 replies

0 likes

  • 1926 Views
  • 10 replies
  • 0 likes