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Please see below the most popular frequently asked questions.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420415 Views
  • 965 replies
  • 108 likes
  • Account
  • 420415 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185965 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185965 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103293 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103293 Views
  • 69 replies
  • 10 likes

1 month without paying

I stayed one month without paying my Spotify premium and my account is paused since November. So, if I make the payment of this month (January) will I pay the last month (December, that I did not use the premium features) too?

  • Casual Listener
  • I stayed one month without paying my Spotify premium and my account is paused since November.   So, if I make the payment of this month (January) will I pay the last month (December, that...
  • 284 Views
  • 0 replies
  • 0 likes
  • 284 Views
  • 0 replies
  • 0 likes

Solved!! Pagué por Premium Con cobro a tarjeta de crédito y no inicia

Ya se me hizo el cobro a la tarjeta de crédito y no me deja iniciar como Premium. Ya trate de iniciar mediante las soluciones que indican (cerrando sesión y desinstalando la aplicacion) pero aún así, no me deja iniciar como Premium. Igualmente he bus...

  • Newbie
  • Ya se me hizo el cobro a la tarjeta de crédito y no me deja iniciar como Premium. Ya trate de iniciar mediante las soluciones que indican (cerrando sesión y desinstalando la aplicacion) pero aún así,...
  • AndresBjj
  • Newbie
  • 678 Views
  • 3 replies
  • 1 likes
  • Subscription
  • 678 Views
  • 3 replies
  • 1 likes

Crossfade tracks broken on Windows/Linux app ?

I read this article: https://support.spotify.com/us/using_spotify/features/crossfade-feature/ It describes how to activate the crossfade feature on the windows app of Spotify. When activating it on the App on Windows or Linux, nothing changes. There ...

  • Newbie
  • I read this article: https://support.spotify.com/us/using_spotify/features/crossfade-feature/   It describes how to activate the crossfade feature on the windows app of Spotify. When acti...
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

Family Account Registrierung fehlgeschlagen

Ich habe einen Family Account und habe heute erst meine Tochter eingeladen und zugefuegt. Das hat geklappt. Nun habe ich die Einladung an meinen Sohn geschickt. Jetzt klappt gar nichts mehr. Das Rad dreht sich unaufhoerlich und er registriert ihn ein...

  • Newbie
  • Ich habe einen Family Account und habe heute erst meine Tochter eingeladen und zugefuegt. Das hat geklappt. Nun habe ich die Einladung an meinen Sohn geschickt. Jetzt klappt gar nichts mehr. Das Rad ...
  • 409 Views
  • 0 replies
  • 0 likes
  • 409 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Account Was Hacked

I just tried logging into my spotify account and it looks like someone else hacked in and was using it. I reset the password and logged out of all accounts, but I lost all my playlists and my radio is all messed up is there any way to restore it? Tha...

  • Casual Listener
  • I just tried logging into my spotify account and it looks like someone else hacked in and was using it. I reset the password and logged out of all accounts, but I lost all my playlists and my radio i...
  • Luke
  • Spotify Star
  • 2880 Views
  • 3 replies
  • 1 likes
  • 2880 Views
  • 3 replies
  • 1 likes

Can't update email in account settings

Hi. I've created an account through my facebook. However, the email in account settings looks completely wrong. I can't change it because I forgot my password. I can't change or reset my password because (a) I don't know the current or (b) the reset ...

  • Casual Listener
  • Hi.  I've created an account through my facebook.  However, the email in account settings looks completely wrong.  I can't change it because I forgot my password.  I can't change ...
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

Solved!! All songs gone!

Hi everyone, Today I opened Spotify on my PC and on the account I've always used (I double checked), all the songs I had under "Songs" on the left have disappeared except one I added last night and another one I added this morning. I had -a lot- of s...

  • Casual Listener
  • Hi everyone,   Today I opened Spotify on my PC and on the account I've always used (I double checked), all the songs I had under "Songs" on the left have disappeared except one I added last ni...
  • SgtJulian
  • Casual Listener
  • 319 Views
  • 1 replies
  • 0 likes
  • Account
  • 319 Views
  • 1 replies
  • 0 likes

Solved!! Hacked account

Pretty sure my account has been used by another person. No one knows my password, unyet whenever I try and listen to any of my stations or playlists, it gets deverted to a another device. I have the devices number, but I won't post it here for priver...

  • Newbie
  • Pretty sure my account has been used by another person. No one knows my password, unyet whenever I try and listen to any of my stations or playlists, it gets deverted to a another device. I have the ...
  • Maxim
  • Spotify Star
  • 343 Views
  • 1 replies
  • 0 likes
  • Security
  • 343 Views
  • 1 replies
  • 0 likes

Another username change request

This is ridiculous, i am not a number. I'm certain i actually had a username at one point and it recently crapped itself. Please allow users to change or atleast request a username change, just look at this nonsense when i try to embed my spotify on ...

  • Music Fan
  • This is ridiculous, i am not a number. I'm certain i actually had a username at one point and it recently crapped itself. Please allow users to change or atleast request a username change, just look ...
  • IguanaSetup
  • Community Legend
  • 337 Views
  • 3 replies
  • 0 likes
  • Account
  • 337 Views
  • 3 replies
  • 0 likes

I am spotify premium user.Spotify keep asking for email & password.Given all info but call them erro

Dear Sir,I am a regular spotify premium subscribler.While wanted to get into the site,the browser kept asking for email and password.After filling the info, it stated they are errors.I also used facebook to log in but same situation happen.This is th...

  • Newbie
  • Dear Sir, I am a regular spotify premium subscribler.While wanted to get into the site,the browser kept asking for email and password.After filling the info, it stated they are errors.I also used fa...
  • 298 Views
  • 0 replies
  • 0 likes
  • 298 Views
  • 0 replies
  • 0 likes

log-in with new Premium account

I upgraded to Premium and now cannot access my account on my phone. It says either the user name or password is incorrect. But the same user name and password work fine on a laptop. Any ideas, please?

  • Newbie
  • I upgraded to Premium and now cannot access my account on my phone.  It says either the user name or password is incorrect.  But the same user name and password work fine on a laptop. ...
  • Luke
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Premium doesnt works

Second time it happens and it doesnt work. Please someone from Spotify contact me and help!!!! Im actually really mad!!!!

  • Newbie
  • Second time it happens and it doesnt work. Please someone from Spotify contact me and help!!!! Im actually really mad!!!!
  • Luke
  • Spotify Star
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Second premium user and echo dot.

HelloMy family recieved two echo dots for Christmas - lucky us! We are premium users, with three log ins for myself, my wife and my daughter. I've linked the main (living room) dot to my phone and spotify with no problem. However I cannot link my dau...

  • Newbie
  • Hello My family recieved two echo dots for Christmas - lucky us! We are premium users, with three log ins for myself, my wife and my daughter.   I've linked the main (living room) dot to my p...
  • 393 Views
  • 0 replies
  • 1 likes
  • 393 Views
  • 0 replies
  • 1 likes

kuendigung?

hallo ich habe ein spotify account moechte nun aber ein familienaccount von spotify. muss ich mein aktuellles acount loeschen um ein familyaccount zu machen?

  • Newbie
  • hallo ich habe ein spotify account moechte nun aber ein familienaccount von spotify. muss ich mein aktuellles acount loeschen um ein familyaccount zu machen?
  • Maxim
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Student Discount

I signed up for the student spotify and hulu subscription of $4.99 a month. It charged my account but my subscription says FREE on my account and it saying i need to upgrade to premium. There is no number to call to cancel it and start over. What do ...

  • Visitor
  • I signed up for the student spotify and hulu subscription of $4.99 a month. It charged my account but my subscription says FREE on my account and it saying i need to upgrade to premium. There is no n...
  • imattolo
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Location Change

Hi, I recently moved from Ireland to the Netherlands. My account is set to Ireland and in the edit options only 2 options come up; Ireland and Frnace. I live with my brother so am going to go onto a family account he has set up. He sends me the link ...

  • Newbie
  • Hi,   I recently moved from Ireland to the Netherlands. My account is set to Ireland and in the edit options only 2 options come up; Ireland and Frnace. I live with my brother so am going to g...
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
  • 0 likes