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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83218 Views

29 replies

0 likes

  • 83218 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104148 Views

10 replies

3 likes

Account
Login
  • 104148 Views
  • 10 replies
  • 3 likes

Someone is using my account (alguem ta usando a minha conta)

I tried to log out in all devices, changed my password but it still some odd Playlist are showing up in my account. I don't know what else to do. ( ja tentei sair de todos os dispositivos e troquei minha senha mas continuam aparecendo umas Playlists ...

Casual Listener

I tried to log out in all devices, changed my password but it still some odd Playlist are showing up in my account. I don't know what else to do. ( ja tentei sair de todos os dispositivos e troquei m...

tainamanriquez

Casual Listener

905 Views

6 replies

0 likes

  • 905 Views
  • 6 replies
  • 0 likes

Disparition de toutes mes playlists

Ce matin en me connectant j'ai constate que toutes mes playlists avait disparu de mon compte.La fonction de restauration des playlist indique l'effacement de mes playlist a la date d'hier, ce n'est pas moi et je ne vois pas quelqu'un de ma famille ay...

Regular

Ce matin en me connectant j'ai constate que toutes mes playlists avait disparu de mon compte. La fonction de restauration des playlist indique l'effacement de mes playlist a la date d'hier, ce n'est...

4060 Views

0 replies

3 likes

Premium
Security
  • 4060 Views
  • 0 replies
  • 3 likes

Superuser Contribution Cancelling my payment

Hello i currently in a dilemma on trying to cancel my account payment. I have forgotten my email and password and i am still getting charged.

Casual Listener

Hello i currently in a dilemma on trying to cancel  my account payment. I have forgotten my email and password and i am still getting charged.

MaryS

Roadie

509 Views

2 replies

0 likes

Other
  • 509 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Changing the postcode on the profile?

Hello, I have my spotify account linked with my facebook account. For the purpose of the family subscription, I wanted to change my postal code. Currently, in my account view this field exists, but is empty; however, when I want to edit my account de...

Newbie

Hello, I have my spotify account linked with my facebook account. For the purpose of the family subscription, I wanted to change my postal code. Currently, in my account view this field exists, but i...

MaryS

Roadie

42039 Views

27 replies

2 likes

  • 42039 Views
  • 27 replies
  • 2 likes

Superuser Contribution Facebook login

I used to login on my spotify trough facebook account and next 2-4 days i couldn't log in again when i checked my account instead of name there was only some numbers. I cant login in on spotify and i cant register trough facebook.

Newbie

I used to login on my spotify trough facebook account and next 2-4 days i couldn't log in again when i checked my account instead of name there was only some numbers. I cant login in on spotify and i...

CB48

Casual Listener

562 Views

2 replies

0 likes

Login
Other
  • 562 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't see songs I add to my playlist

I manually added all of my saved tracks to a playlist (around 350 songs) but when I add another song, the playlist says that the number of songs has increased, but I can't see the track(s) that I added.

Casual Listener

I manually added all of my saved tracks to a playlist (around 350 songs) but when I add another song, the playlist says that the number of songs has increased, but I can't see the track(s) that I add...

Xynos

Casual Listener

4629 Views

2 replies

0 likes

Account
Other
Premium
  • 4629 Views
  • 2 replies
  • 0 likes

Superuser Contribution Country settings error 408

Hi! I recently moved to the Netherlands, and so it asked me to change my country in the profile settings. I changed the country, but the error keeps reappear and stops me from logging in. (I'm on a Mac btw if it matters)

Newbie

 Hi! I recently moved to the Netherlands, and so it asked me to change my country in the profile settings. I changed the country, but the error keeps reappear and stops me from logging in. (I'm ...

FabianS_Bogota

Roadie

468 Views

1 replies

0 likes

Login
  • 468 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't subscribe to family account because I live in a different country now

HI, my whole family can subscribe to the family account except me. The system is always telling me that I'm in a foreign country when I want to confirm our new family account adress. What can I do??? thanks for your help

Newbie

HI,   my whole family can subscribe to the family account except me. The system is always telling me that I'm in a foreign country when I want to confirm our new family account adress. What ca...

FabianS_Bogota

Roadie

456 Views

1 replies

0 likes

  • 456 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hi I've been having a problem logging in.

Hi I've been having a problem logging in. I've done a password reset but it says "we are currently experiencing problems please try again later" and I would like some help

Visitor

Hi I've been having a problem logging in. I've done a password reset but it says "we are currently experiencing problems please try again later" and I would like some help  

FabianS_Bogota

Roadie

1307 Views

1 replies

0 likes

  • 1307 Views
  • 1 replies
  • 0 likes

Superuser Contribution Log in failed Ef

After I upgraded Spotify my account automatically logged out, when I’m trying to log in it didn’t work. And after i changed my password (bc i thought i forgot my password) the notification said the same trouble it is “you can only use spotify arboard...

Newbie

After I upgraded Spotify my account automatically logged out, when I’m trying to log in it didn’t work. And after i changed my password (bc i thought i forgot my password) the notification said the s...

FabianS_Bogota

Roadie

648 Views

1 replies

0 likes

Account
Free
Login
Premium
Security
Unlimited
  • 648 Views
  • 1 replies
  • 0 likes

CHANGE USERNAME SPOTIFY FAMILY

Hi!Can i dot that? how? thanx!!

Newbie

Hi! Can i dot that? how?   thanx!!

LynchxFamily

Casual Listener

8220 Views

5 replies

1 likes

Subscription
  • 8220 Views
  • 5 replies
  • 1 likes

Superuser Contribution The CSRF token is invalid.

I cannot believe it is so difficult to get support from Spotify! I have a family premium membership, but when my family tries to log in to their own account Spotify websites are not loading correctly and the message about the CSRF token continues to ...

Newbie

I cannot believe it is so difficult to get support from Spotify!   I have a family premium membership, but when my family tries to log in to their own account Spotify websites are not loading ...

FabianS_Bogota

Roadie

6132 Views

1 replies

0 likes

Account
  • 6132 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can´t connect to facebook

So, I just created a new account, hoping this would solve the problems I´ve been having these last days. Unfortunately it did not. I´m still not able no get a premium subscription in any way, or connect to facebook. Annoying as **bleep**! Anyone who ...

Newbie

So, I just created a new account, hoping this would solve the problems I´ve been having these last days. Unfortunately it did not. I´m still not able no get a premium subscription in any way, or...

FabianS_Bogota

Roadie

442 Views

1 replies

0 likes

  • 442 Views
  • 1 replies
  • 0 likes

Superuser Contribution Loop login error

When I try to login with my facebook account, appears a loop redirection error. I had this problem last week and I just can't login un my spotify premium account. My facebook id: josue.leonel.solis

Casual Listener

When I try to login with my facebook account, appears a loop redirection error. I had this problem last week and I just can't login un my spotify premium account.  My facebook id: josue.le...

Chilanjosue

Casual Listener

646 Views

2 replies

0 likes

Account
Login
Premium
  • 646 Views
  • 2 replies
  • 0 likes

Superuser Contribution PS4 Log In Problem

Greetings from Portugal.Recently i decided to once again install Spotify for PS4. I came across a problem because my spotify account was connected to my old PSN account. I managed to solve that problem by going here and doing revoke access:https://ww...

Visitor

Greetings from Portugal. Recently i decided to once again install Spotify for PS4. I came across a problem because my spotify account was connected to my old PSN account. I managed to solve that p...

FabianS_Bogota

Roadie

531 Views

1 replies

0 likes

  • 531 Views
  • 1 replies
  • 0 likes

Superuser Contribution After login wrong account

If I login at my IPhone in my OWN account, I Will get in my husbands account with a totale different username and password. How on earth is th possible. Very annoying, because I am a new member and never used spotify before.

Newbie

If I login at my IPhone in my OWN account, I Will get in my husbands account with a totale different username and password. How on earth is th possible. Very annoying, because I am a new member and n...

FabianS_Bogota

Roadie

541 Views

1 replies

0 likes

  • 541 Views
  • 1 replies
  • 0 likes

Superuser Contribution mailadres

Can't change our mailadress. They say it is coupled with facebook but i can't disconnect it. In facebook is our adres already changed. Spotify can't log in with facebook also because the mailadres in facebook and spotify is different.

Newbie

Can't  change our mailadress. They say it is coupled with facebook but i can't disconnect it. In facebook is our adres already changed. Spotify can't log in with facebook also because the mailad...

FabianS_Bogota

Roadie

466 Views

1 replies

0 likes

  • 466 Views
  • 1 replies
  • 0 likes

Superuser Contribution Datos de acceso perdidos

Hola buenos dias al cerrar sesion de mi cuenta premium he olvidado mi acceso, no tengo ni el correo electronico ni la contrasena, solo el nombre de usuario. Me gustaria saber como puedo recuperar toda esta informacion Gracias

Newbie

Hola buenos dias   al cerrar sesion de mi cuenta premium he olvidado mi acceso, no tengo ni el correo electronico ni la contrasena, solo el nombre de usuario. Me gustaria saber como puedo recu...

FabianS_Bogota

Roadie

578 Views

1 replies

0 likes

Account
Login
Premium
Security
Subscription
  • 578 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switching user names

How do I switch user names so I am main account holder. My son set up Premium Family I pay for the account. He now no longer has access to his email account and my debit card has changed so we can't use the service. Do you know how this can be rectif...

Newbie

How do I switch user names so I am main account holder.  My son set up Premium Family I pay for the account.  He now no longer has access to his email account and my debit card has cha...

FabianS_Bogota

Roadie

841 Views

1 replies

0 likes

Premium
  • 841 Views
  • 1 replies
  • 0 likes

Superuser Contribution Terms and conditions pane doesn’t fit on my iphone screen

I just logged in for the first time on my iiphone, and I can’t either see the “Accept” button, shrink thevscreen to fit, nor scroll to it. These features work on all other apps.

Newbie

I just logged in for the first time on my iiphone, and I can’t either see the “Accept” button, shrink thevscreen to fit, nor scroll to it. These features work on all other apps.

FabianS_Bogota

Roadie

488 Views

1 replies

0 likes

  • 488 Views
  • 1 replies
  • 0 likes