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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2658 Views
  • 0 replies
  • 8 likes
  • Security
  • 2658 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 454283 Views
  • 973 replies
  • 109 likes
  • Account
  • 454283 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1201319 Views
  • 119 replies
  • 116 likes
  • Account
  • 1201319 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 109877 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 109877 Views
  • 72 replies
  • 12 likes

Artist profile

Hi I'm Roberta.I've got a problem with my artist profile.I create my band spotify page "Sharon" by distrokid, but there are two problem:First: distrokid create a page of another artist with the same name, with her songs, her follower and her audience...

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  • Visitor
  • Hi I'm Roberta. I've got a problem with my artist profile. I create my band spotify page "Sharon" by distrokid, but there are two problem: First: distrokid create a page of another artist with the...
  • Maxim
  • Spotify Star
  • 360 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 360 Views
  • 1 replies
  • 0 likes

Country change impossible

I got a german account and need to change the country to Italy. The manual said that after updating the payment method I should be able to chorus a new country. But instead of changing options shows up a confirmation about the payment change and that...

  • Newbie
  • I got a german account and need to change the country to Italy. The manual said that after updating the payment method I should be able to chorus a new country. But instead of changing options shows ...
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Resetting my account

Is there a way to fully reset my account like its brand new again so I have no artists songs or playlists followed or saved I want to start all over my library is 100 percent full

  • Newbie
  • Is there a way to fully reset my account like its brand new again so I have no artists songs or playlists followed or saved I want to start all over my library is 100 percent full
  • Maxim
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

forgot password. logged in by facebook accidently. cant get password reset email

ive been using spotify premium for a while now and havent had to put in a password. Just recently it asked me for a password and have forgotten it. I then clicked on log in by facebook and when it went through my library was completely gone. Now when...

  • Visitor
  • ive been using spotify premium for a while now and havent had to put in a password. Just recently it asked me for a password and have forgotten it. I then clicked on log in by facebook and when it we...
  • 254 Views
  • 0 replies
  • 0 likes
  • 254 Views
  • 0 replies
  • 0 likes

Can't log in playstation 4

I was listening to my playlist on my ps4 and it logged me out automatically and won't let me log back in and I used my Facebook from my phone so why won't it let me listen/sync from my phone? (which clearly works)

  • Newbie
  • I was listening to my playlist on my ps4 and it logged me out automatically and won't let me log back in and I used my Facebook from my phone so why won't it let me listen/sync from my phone? (which ...
  • 229 Views
  • 0 replies
  • 0 likes
  • Login
  • 229 Views
  • 0 replies
  • 0 likes

Student Discount

I am a student in 9th grade and I was trying to get the student discount. Do you have to be in college to get the student discount?

  • Newbie
  • I am a student in 9th grade and I was trying to get the student discount. Do you have to be in college to get the student discount?
  • raphael2612
  • Newbie
  • 311 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 311 Views
  • 2 replies
  • 0 likes

Solved!! Multiple accounts with the same mail can't combine my premium upgrade

Hi,I used to have an account using my e-mail which is the e-mail that I use for my Facebook account as well. I have tried to combine those but unfortunately when I am logged in with my Facebook account it looks like I am not a premium member (I have ...

  • Casual Listener
  • Hi, I used to have an account using my e-mail which is the e-mail that I use for my Facebook account as well. I have tried to combine those but unfortunately when I am logged in with my Facebook acc...
  • sharkbait10
  • Gig Goer
  • 444 Views
  • 3 replies
  • 0 likes
  • 444 Views
  • 3 replies
  • 0 likes

Connection problem

I registered with Spotify yesterday, and could listen to it, no problem. But since then, I can listen to it on my Google Home Mini, but I can't log on with the app, neither on my phone or my tablet. I enter my email and password, and it tells me that...

  • Newbie
  • I registered with Spotify yesterday, and could listen to it, no problem. But since then, I can listen to it on my Google Home Mini, but I can't log on with the app, neither on my phone or my tab...
  • Glubinours
  • Newbie
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

Ingreso a Spotify

Buena tarde,Les comento que tengo problemas para ingresar a mi cuenta Spotify, mi telefono se reinicio y yo tenia la aplicacion en modo offline y ahora que quiero acceder a mi cuenta me aparece la aplicacion esta en modo sin conexion y que por favor ...

  • Newbie
  • Buena tarde, Les comento que tengo problemas para ingresar a mi cuenta Spotify, mi telefono se reinicio y yo tenia la aplicacion en modo offline y ahora que quiero acceder a mi cuenta me aparece la ...
  • 293 Views
  • 0 replies
  • 0 likes
  • 293 Views
  • 0 replies
  • 0 likes

artists i am following keep getting unfollowed

I have noticed this before but never done anything, but it has been happing for at least 4 months now. in the most easiset way to put this, i have been listen to the new trivium album alot recently and i just went on spotify to listen to it and they ...

  • Casual Listener
  • I have noticed this before but never done anything, but it has been happing for at least 4 months now. in the most easiset way to put this, i have been listen to the new trivium album alot recently a...
  • sittingchrisey
  • Casual Listener
  • 1256 Views
  • 2 replies
  • 2 likes
  • 1256 Views
  • 2 replies
  • 2 likes

Spotify says I reached listening limit of 15 hours

Today I received an error message on my Spotify account saying that I have reached my listening limit of 15 hours on a free account. This has never happened before and I read that Spotify has ditched listening limits two years ago. So I am not sure w...

  • Regular
  • Today I received an error message on my Spotify account saying that I have reached my listening limit of 15 hours on a free account. This has never happened before and I read that Spotify has ditched...
  • m_ALICE
  • Casual Listener
  • 8840 Views
  • 11 replies
  • 0 likes
  • 8840 Views
  • 11 replies
  • 0 likes

Error 13

After having my mobile phone stolen - now I am unable to download spotify on my laptop. I recieve the message - error 13 every time. Please help

  • Newbie
  • After having my mobile phone stolen - now I am unable to download spotify on my laptop. I recieve the message - error 13 every time.   Please help
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes

Somebody hacked my account how can i get it back?

I cannot login my account and somebody changed the e-mail what should i do?

  • Newbie
  • I cannot login my account and somebody changed the e-mail what should i do?
  • Maxim
  • Spotify Star
  • 459 Views
  • 1 replies
  • 0 likes
  • Account
  • 459 Views
  • 1 replies
  • 0 likes

Requested a Spotify Connect API-Key

Hi, I'm currently waiting for my application for a Connect API Key to be accepted. I'm just curious when I'll be approved?

  • Casual Listener
  • Hi, I'm currently waiting for my application for a Connect API Key to be accepted. I'm just curious when I'll be approved?
  • Maxim
  • Spotify Star
  • 765 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 765 Views
  • 1 replies
  • 0 likes

Solved!! Some albums not available in my country

I'm sure this has been asked a trillion times - So I apologize in advance if I'm repeating. I'd just like an explanation. I was just adding loads of Breaking Benjamin songs when I realized... two albums are missing. (Dear Agony & Saturate) I looked t...

  • Visitor
  • I'm sure this has been asked a trillion times - So I apologize in advance if I'm repeating. I'd just like an explanation.   I was just adding loads of Breaking Benjamin songs when I realized...
  • Xeno2
  • Casual Listener
  • 18295 Views
  • 9 replies
  • 0 likes
  • 18295 Views
  • 9 replies
  • 0 likes

Cannot login with spotify app

I have a spotify premium account. But i cannot log in. I can login using the web player but not the spotify app. Tried all sorts of solution as suggested in the website. But still cannot. Can someone contact me at . I try to reset password, but it do...

  • Casual Listener
  • I have a spotify premium account. But i cannot log in. I can login using the web player but not the spotify app. Tried all sorts of solution as suggested in the website. But still cannot. Can someone...
  • patrickboecker
  • Casual Listener
  • 1109 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
  • 1109 Views
  • 7 replies
  • 0 likes

Unknown device accessing my account!!

Hi, please can you help me. Somebody has hacked my Spotify account and were playing their music. They have created playlists (which I have now removed) and keep changing to their device on 'Devices available - connect to a device'. I have changed my ...

  • Casual Listener
  • Hi, please can you help me. Somebody has hacked my Spotify account and were playing their music. They have created playlists (which I have now removed) and keep changing to their device on 'Devices a...
  • GrocerGuy
  • Newbie
  • 1261 Views
  • 3 replies
  • 0 likes
  • Account
  • 1261 Views
  • 3 replies
  • 0 likes

Locked Out

So I contacted Spotify to make them aware that I had repeatedly been hacked. They decided to lock me out of my account and tried to confirm my identity, even though I was the one making them aware that my account had been hacked. Not having access to...

  • Newbie
  • So I contacted Spotify to make them aware that I had repeatedly been hacked. They decided to lock me out of my account and tried to confirm my identity, even though I was the one making them aware th...
  • Maxim
  • Spotify Star
  • 460 Views
  • 1 replies
  • 0 likes
  • 460 Views
  • 1 replies
  • 0 likes

Solved!! Can't log in after changing password

Hi!I logged out from my iPhone and forgot my password, stupidly enoug. I logged on to the page, it worked, so I tried my computer and logged out. It says wrong password. Reinstalled, but nothing. Changed it several times, and tried to log in from my ...

  • Casual Listener
  • Hi! I logged out from my iPhone and forgot my password, stupidly enoug.  I logged on to the page, it worked, so I tried my computer and logged out. It says wrong password.   Reinst...
  • _2018
  • Newbie
  • 3164 Views
  • 5 replies
  • 0 likes
  • 3164 Views
  • 5 replies
  • 0 likes

problema para entrar en spotify

Buenos dias, a primeros de enero de 2018 yo aproveche la oferta que lanzaron ustedes de tres meses de subcripcion premium por 0,99€, desde ayer no puedo entrar en la aplicacion ni en el ordenador ni en ningun dispositivo, me da error de usuario o con...

  • Newbie
  • Buenos dias, a primeros de enero de 2018 yo aproveche la oferta que lanzaron ustedes de tres meses de subcripcion premium por 0,99€, desde ayer no puedo entrar en la aplicacion ni en el ordenador ni ...
  • Ordoquitos
  • Newbie
  • 6092 Views
  • 1 replies
  • 1 likes
  • 6092 Views
  • 1 replies
  • 1 likes