Error code 410, cant login with android and desktop and cant reset password due to facebook

[hoppel16]

Hi, Itried to use spotify on android as usual, but couldt get connected. Entered username and passowrd as usual, but get the message "You are offline" and back to loginscreen. I reinstalles the app, but same problem.

Then I got to my desktop (windows), started client (I remeembered password in client) and directly got the message 410 and couldnet loging aswell. Tried several other usernames and passwords (in case I am just stupid), but with the other ones I directly got the message, that they were incorrect (and not the error messsage 410 I got when I use the account Information I am very sure about being right).

So: tried to reset password. But now they say that I can only change the password via facebook. I do use the same mailaccount with facebook, but NEVER connected facebook and spotify. When I log into spotify with my facebook details (I tried it afterwards) it isnt "my" account - no premium, no playlists, etc. etc......

So - I cant reset my passowrd due to this facebook message, but my facebook account isnt my spotify account (and as I said, I never connected both).

Spotify support dont answer now for 2 days and I simply want to have access to my Playlists and music. And I am annoyed ^^

I hope you can help me.

(Btw, now I am logged in with my facebook account..... interesting that It seems that i only can get help when i am logged in....)

[Peter__]

Error 410 has a variety of causes, although normally it means your account has been deactivated for some reason. I would suggest that you get in touch with Spotify support directly so they can assist you further with this as they can see all of your account details. There are several ways to get in touch!

If you have Twitter, following and dropping a Tweet to @SpotifyCares (English), @SpotifyAyuda (Spanish) or @SpotifyAjuda (Portuguese) is often the fastest way to get a reply and they can deal with the majority of issues excluding payment/billing issues.

Alternatively, you can email them (in any language) using the online contact form. There is also a special contact form if you can't remember your login details or the email address on your account is incorrect. The contact form support team should be able to handle absolutely any issue you are having!

When getting in touch via the contact forms, if you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the support agents will get back to you as soon as possible.