Help Wizard

Step 1


Family Plan

Family Plan

Where can i edit my address or view it?, i try what the FAQ says, cancelling my premium and family plan. (losing a whole month)

Now, i subscribe again the family plan, but i have the same problem, supposedly the app should ask me for my address, but nothing happened. i try inviting my wife again, and she is still getting the same message, "we can't verifiy that you live in the same address ...".

May be i made a mistake with the postal code or something when i filled my address, but i can't fix it, can you guys help me please, i don't want to lose another month with the family plan.



1 Reply

Hi, @user-removed!


Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.


You can also use our Contact Form to get email support

Don't hesitate to drop us a message if you need us again.

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