Did you find this article helpful?
Family member account issues
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Plan
Premium
Country
USA
Device
iPhone X, Windows PC
Operating System
iOS 16 and Windows 10
My Question or Issue
I'm posting this here on behalf of a family member that is on my account. They are experiencing account and password issues. They went to log onto a new Windows PC and received the INCORRECT USERNAME OR PASSWORD error message. So upon using the reset password, they receive the reset email, tap on the link and proceed to change their password. They choose a new, the change is reflected then it proceeds into their account and address them by username, etc. (see attached). However when they go to login to the desktop client with the new password they still receive the INCORRECT USERNAME OR PASSWORD error message. They have tried twice and receive the same result. I should also note that when they receive the reset email, it does not say their proper user name and just gives them a bunch of dribble with numbers and letters.
This shouldn't be this difficult. Any help you can provide would be greatly appreciate because this is very, very frustrating.
B.
- Labels:
-
Login
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page