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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 405337 Views
  • 958 replies
  • 107 likes
  • Account
  • 405337 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1175199 Views
  • 119 replies
  • 112 likes
  • Account
  • 1175199 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99905 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99905 Views
  • 68 replies
  • 10 likes

songs won't play and my Spotify is always offline

songs won't play and my Spotify is always offlineAnd I've also updated and reinstalled, but nothing has changed

  • Visitor
  • songs won't play and my Spotify is always offline And I've also updated and reinstalled, but nothing has changed
  • geovanebento
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution I purchased Premium via computer, but it doesn’t upgrade on my iPhone

I purchased Premium via my home computer. I have a 30 day trial. I already have Spotify free on my iPhone, but the Premium upgrade doesn’t work

  • Visitor
  • I purchased Premium via my home computer. I have a 30 day trial. I already have Spotify free on my iPhone, but the Premium upgrade doesn’t work
  • Joan
  • Moderator
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to take a premium abo but the app don't see that I change my country

I write in the setting that I am now in Switzerland, but they keep offering me French abo, with price in euro and not in CHF. So my Swiss credit card don't work

  • Visitor
  • I write in the setting that I am now in Switzerland, but they keep offering me French abo, with price in euro and not in CHF. So my Swiss credit card don't work
  • MihailY
  • Moderator
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo iniciar sesion con facebook

Hola. Desde hace mas de 24 horas se me cerro la sesion de mi computadora y celular. Estoy tratando de ingresar a mi cuenta en la cual inicio sesion con facebook pero me sale un error: "Algo salió mal". Ya intente en varias computadoras y no puedo ent...

  • Visitor
  • Hola. Desde hace mas de 24 horas se me cerro la sesion de mi computadora y celular. Estoy tratando de ingresar a mi cuenta en la cual inicio sesion con facebook pero me sale un error: "Algo salió mal...
  • Alex
  • Spotify Legend
  • 568 Views
  • 1 replies
  • 0 likes
  • 568 Views
  • 1 replies
  • 0 likes

Pago o plano e começou a aparecer propagandas

Tenho o plano Premium e começou a aprecer propagandas, devo ter feito algo errado no celular

  • Visitor
  • Tenho o plano Premium e começou a aprecer propagandas, devo ter feito algo errado no celular
  • Bittencourt
  • Spotify Star
  • 204 Views
  • 4 replies
  • 0 likes
  • 204 Views
  • 4 replies
  • 0 likes

Superuser Contribution Question about my Spotify UK Account

PlanPremiumCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi There,I was looking through my oldest spotify playlist today and a question popped into my he...

  • Casual Listener
  • Plan Premium Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Hi There...
  • abhirabhyankar
  • Casual Listener
  • 255 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 255 Views
  • 3 replies
  • 0 likes

Duo membership one account keeps logging/locked out frequently

Our added duo account keeps logging/locking us out and we have to request a new password every time. Ir also won’t recognise the username.

  • Visitor
  • Our added duo account keeps logging/locking us out and we have to request a new password every time. Ir also won’t recognise the username.
  • BabyEcho0_YT
  • Roadie
  • 201 Views
  • 1 replies
  • 1 likes
  • 201 Views
  • 1 replies
  • 1 likes

Superuser Contribution New Spotify duo subscription issues

Today my partner and I got Spotify duo, and it was working on my phone for a few hours after purchase, but now it's telling me that my last payment didn't work even though it did, we got a receipt, and his account is working. When I click "update pay...

  • Newbie
  • Today my partner and I got Spotify duo, and it was working on my phone for a few hours after purchase, but now it's telling me that my last payment didn't work even though it did, we got a receipt, a...
  • Alex
  • Spotify Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 137 Views
  • 1 replies
  • 0 likes

How do I switch from Spotify Premium to Spotify Free

My premium free trial is ending soon and I want to switch to Spotify Free without losing my music. How do I switch?

  • Visitor
  • My premium free trial is ending soon and I want to switch to Spotify Free without losing my music. How do I switch?
  • kaworu_bloodpaw
  • Roadie
  • 1855 Views
  • 1 replies
  • 0 likes
  • 1855 Views
  • 1 replies
  • 0 likes

Land lässt sich nicht ändern

CountryDE/GERDeviceanyOperating Systemany My Question or IssueMeine Landeseinstellung lässt sich nicht ändern. Egal ob ich es mit der Zahlungsmöglichkeit versuche oder via Profileinstellung.Ich habe mein niederländisches Konto eingetragen, weil es me...

  • Visitor
  • Country DE/GER Device any Operating System any   My Question or Issue Meine Landeseinstellung lässt sich nicht ändern. Egal ob ich es mit der Zahlungsmöglichkeit versuche oder via Profil...
  • Bella19999
  • Newbie
  • 11760 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 11760 Views
  • 3 replies
  • 0 likes

It's all about the content!

I wasn't sure where to put this, so I'm just putting it here. The following text was posted by greg777 on www.spotify-forum.com, but it hadn't gotten any answers, and probably not many views. And I'm in the exact same situation. I've been a premium u...

  • Music Fan
  • I wasn't sure where to put this, so I'm just putting it here.   The following text was posted by greg777 on www.spotify-forum.com, but it hadn't gotten any answers, and probably not many views...
  • Forau666
  • Visitor
  • 1342 Views
  • 9 replies
  • 3 likes
  • 1342 Views
  • 9 replies
  • 3 likes

Solved!!Superuser Contribution Notification on terminated Paypal legitimation

Hi, I've received a notification from Spotify, that the legitimation for Paypal has been terminated. It doesn't say by whom or why. Also found several topics by other German users. Can someone confirm, if this is an official Spotify message?PlanPremi...

  • Casual Listener
  • Hi, I've received a notification from Spotify, that the legitimation for Paypal has been terminated. It doesn't say by whom or why. Also found several topics by other German users. Can someone confir...
  • Joan
  • Moderator
  • 391 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 391 Views
  • 3 replies
  • 0 likes

Superuser Contribution Hesabımı sildim aynı maille hesap açamıyorum tekrar neden ?

Hesabımı silmek için spotify ile iletişime geçtim bana 7 gün sonra kapatılıcağnı ve aynı maille hesap açabiliceğimi söyledim ama şuan aynı maille hesap açmayı denediğimde ise bunun olmadığını görüyorum

  • Visitor
  • Hesabımı silmek için spotify ile iletişime geçtim bana 7 gün sonra kapatılıcağnı ve aynı maille hesap açabiliceğimi söyledim ama şuan aynı maille hesap açmayı denediğimde ise bunun olmadığını görüyor...
  • Dian
  • Spotify Legend
  • 664 Views
  • 1 replies
  • 0 likes
  • 664 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tenho duas contas idênticas como faço para excluir uma sem perder promoção

Tenho duas contas com perfil idêntico porém conteúdos diferentes, solicitei desconto para universitário e consegui, porém o desconto está na conta que não tem nada e deveria ir para a outra conta. Tentei excluir a vazia porém sou avisado que vou perd...

  • Visitor
  • Tenho duas contas com perfil idêntico porém conteúdos diferentes, solicitei desconto para universitário e consegui, porém o desconto está na conta que não tem nada e deveria ir para a outra conta. Te...
  • Dian
  • Spotify Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution error log in with facebbok account

since yesterday i cant log in in my premium account...the account is facebbok email. i already try to restore password, but they dont send any email... what i can do more?

  • Casual Listener
  • since yesterday i cant log in in my premium account... the account is facebbok email. i already try to restore password, but they dont send any email... what i can do more?    
  • Dian
  • Spotify Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Puedo subir mis remakes?

Puedo subir mis remakes? o me denunciaran por hacer un remix de una cancion?

  • Newbie
  • Puedo subir mis remakes? o me denunciaran por hacer un remix de una cancion?
  • Vane_Mendoza
  • Newbie
  • 4668 Views
  • 3 replies
  • 1 likes
  • Account
  • 4668 Views
  • 3 replies
  • 1 likes