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Family package

Family package

Avatar of Lattie
Casual Listener
2016-08-31 01:32 PM

I changed from premium to family. And sent out the link but my family can't log in or have access to anything. Am I doing something wrong? 

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Avatar of Maxim
Spotify Star
Spotify Star
2016-08-31 02:29 PM

Hey @Lattie,

 

Are they seeing any error messages when trying to accept the invite?

MaximSpotify Star
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Avatar of Lattie
Casual Listener
2016-08-31 04:03 PM
Yes they are and that the are apart of another subscription
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Avatar of Maxim
Spotify Star
Spotify Star
2016-08-31 06:37 PM

It sounds like they're trying to accept the invite while being logged into your account. They can only accept the invite while being logged into their own account.

 

If they don't have a Spotify account yet, they can sign up on https://spotify.com/signup

 

Let me know if you have any other questions.

MaximSpotify Star
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Note: I'm not a Spotify employee.
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