Family setup getting stuck in address

[skunknown]

Plan

Family Premium (One time payment)

Country

India

Device

iPhone, Laptop, iPad

Operating System

iOS 15.4, iPadOS 15.x, Windows 10

My Question or Issue

Hello Team,

I have been on the premium plan for last 2 years and decided to upgrade to Family plan.  After completing the payment, it prompted to setup address. However the minute I clicked on that link, it just shows flashing three dots and nothing happens. Its been more than two days and I have tried on different devices including my laptop, iPad, iPhone etc. Tried the normal mode as well as private browsing mode. Nothing works!

Really appreciate your help in resolving this. 

[Maxim]

Hey @skunknown ,

Thanks for reaching out.

Have you tried accessing the page while being connected to a different internet connection?

Let me know 🙂

[skunknown]

Dear @Maxim,

Thanks for sharing your thoughts.

I have tried it using multiple networks - my office, home broadbands as well as 4G mobile networks. The same issue persists.

Any ideas?

Regards,

Sunil 

[Maxim]

Hey @skunknown ,

Thanks for getting back.

The address can be set by following the steps in the confirmation email that were sent to you after the plan's creation or viewed and updated at any other time, from the plan manager's account page.

You can also try opening the link through an incognito window in your browser.

Let me know how it goes 🙂

[skunknown · Accepted solution]

Hey @Maxim,

I checked with the support and it was having issues due to my existing premium account. The support executive deactivated my existing premium and then worked fine.

Thanks for stepping in.

Regrads,

Sunil