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Free 30 days not working

Free 30 days not working

Hi Spotify team

I am a little bit confused and I need your help!

I recently signed up for 7 days free access, which expires yesterday accord to the email notification. Currently there is an offer for $0.99/month for 3 months. Why not. I was going to subscribe to premium. Then I received another email offering another 30 days. I clicked on it and nothing happened.

I am now slightly confused and wonder if you could help.

In summary my questions are
1. Am I still eligible for a 30 days offer? The email doesn't say it expires. When I followed the link, it doesn't say anything but showing the 3 months at $0.99 offer.

2. If the answer to question 1. is a yes, how do I enable this offer?

3. If the answer to question 1. is a no, how do I pay for $0.99 using in-app purchase (android) because I have recently top up my account.

4. If I can't subscribe to $0.99 offer using in-app purchase on android device, can I pay by credit card and switch over my subscription payment method later?

Thank you

Reply
3 Replies

Hiya!

No worries, we're here to help clear things up.

At the moment, we have an offer of $0.99 for 3 months of Premium service. Pretty sweet, huh? This is temporarily replacing our 30-day trial.

In order to avail this offer, you'd need to subscribe via a credit or debit card that hasn't been used to pay for an offer or trial before.

We're afraid in-app payments are not a valid payment method at the moment, but we'll make sure to pass your feedback along to the team.

Let us know if you have any more questions 🙂

I signed up for a 7 day trail for Spotify. Today I received an email to get another 30 days free I gave my credit card details and it accepted and said I had to sign in before May 27 or I would be charged going forwrad. When i log into my spotify account it says my free subscription expires May 5 not May 27. How do i confirm that the May 27th is correct?

Hey @Mack007!

 

No worries, on the 5th your 7-day trial will end, after which your 30-day Premium trial will begin.

 

We hope this clears things up 🙂

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