Spotify Community

julia25 · 2016-05-15

My account got automatically charged after using the free trial and as I no longer want to make use of these services, I want to receieve my money back. I have cancelled but apparently that will not end until the 15th of june.

Ambivalence · 2016-05-15

Hey @julia25,

sorry to hear about your circumstance. You cancelled later than the next renew date, however you can contact Spotify Support here and they'll try to help you out.

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julia25 · 2016-05-15

I have and they just told me to come here haha

Ambivalence · 2016-05-15

Was this an auto-reply or an actual reply from a staff member?

___________________________________________________
I can speak to you in English, Español, Français, Italiano, 日本, 普通话, 廣東話, 한국어, Tiếng Việt
What's a Spotify Rock Star, and how do I become one?
I'm not a Spotify official! Just here to help!

julia25 · 2016-05-15

auto-reply

Ambivalence · 2016-05-15

A Spotify Representative will be with you in 24 - 48 hours. Please wait!

Sorry again!

- Brian

___________________________________________________
I can speak to you in English, Español, Français, Italiano, 日本, 普通话, 廣東話, 한국어, Tiếng Việt
What's a Spotify Rock Star, and how do I become one?
I'm not a Spotify official! Just here to help!

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