Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Getting charged on free subscription

Getting charged on free subscription

I’m on a free Spotify account (have checked my account to make sure) but I’ve just noticed for the month of June and July I’ve been charged a monthly fee. There is no other account that should be using my personal credit card. How do I fix this?


1 Reply

Hey, @user-removed 
Welcome to Spotify Community and thanks for reaching out here!

Could you please check if there is any account linked to any of your emails accounts? You can do it here.

After do it, if you are sure that there is no account on your own that be being charged, let me know and we'll get next steps...


If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,

LuanSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts