Gift Card not working

[AmritMalhi]

Hi,

I purchased a 10 euro Gift Card today but the code I received is not working. It says that the code is incorrect.

Can someone please help me?

Thanks.

[jean3601]

Hey @AmritMalhi, Welcome to the community! 🙂

Could you check here for me if the country you bought the code for matches your country? 

Gift codes must be used in the country where they were purchased from/for 🙂

[Amlcd]

Hi @jean3601, i had the same issue but turns out i bought the gift card in france for someone in switzerland. Is there something i can do?

Thanks!

[jean3601 · Accepted solution]

@Amlcd

I suggest you contact support so they can assist you with solving your issue 🙂

You can contact support on twitter @SpotifyCares Or you can email Support here.

If you receive a No-Reply email that says to check out the FAQ or Community just reply to that email and Spotify support will contact you 🙂

Support takes 24-48 hours to reply to you if they have not replied to you by tomorrow you can ask me here and I will escalate the issue for you 🙂

I hope this helped solve your issue 🙂

[Amlcd]

@jean3601 thanks so much for the quick reply!!