Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Got a new phone. Can not access old Spotify account

Got a new phone. Can not access old Spotify account

My Question or Issue

 

So I got a new phone yesterday, switched from an android to an iPhone. I had already factory reset my old phone before realizing I could not log into my Spotify account on the new phone. I guess I made a random email on google play and that’s what was used for Spotify on the android. I know the email, but cannot remember the password for the life of me. I pay premium and would really like to retrieve my account. Help! 

Reply
2 Replies

Anyone???

Hey @user-removed Welcome to the Spotify Community!

 

Have you tried resetting your password? If not click on this link to reset your account.

Lastly heres a link to the support page about having problems logging in. 

 

Keep me posted!

Keanu_C

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random