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HELP ME.

 

Plan

Free/Premium

Country

 

Device

Samsung Galaxy A22 4G. 

Operating System

Android 13. 

 

My Question or Issue

Good day, I want to know why They forced me to change my password without me having asked for it. Who authorized that? I want an explanation because I'm upset. 

Reply
1 Reply

Hey @petrolero,

 

Thanks for coming to the Community.

 

The password reset prompt comes when Spotify's system detects suspicious activity on your account. It can sometimes be triggered if you're logging in from multiple devices, like multiple new computers or phones.

 

It can also happen if you're travelling abroad frequently, since the system would detect that you're logging in from different countries. 

 

In the worst case scenario, someone is trying to log in to your account multiple times with a wrong password. This can happen if your email address is leaked somewhere.

 

I hope this clears things up! 🙂

MaximSpotify Star
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