Hacked account. Is there any number i could call?

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Hacked account. Is there any number i could call?

user-removed
Not applicable

Hi. Today I opened Spotify and it didn’t let me enter the account beacause the password was wrong. So i setted the password again with my email address and found out that my username was changed and my account was “free” but I payed my **bleep** momey for premium. Now what the **bleep** am I supposed to do, is there any number for help?

3 Replies

Re: Hacked account. Is there any number i could call?

Rock Star 22
Rock Star 22

Hey @user-removed, thanks for reaching out to the Community!

 

Unfortunately, Spotify doesn't offer phone support. 

If you think someone has gained access to your Spotify account, I'd recommend checking out this support article for what to do next.

 

I hope this helps :) 

Billy-JRock Star 22
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Re: Hacked account. Is there any number i could call?

user-removed
Not applicable

@Billy-J there isn’t an option relevant enough to my situation but thanks for your time anyway :)

Re: Hacked account. Is there any number i could call?

Rock Star 22
Rock Star 22

Hey @user-removed,

 

Thanks for getting back to me!

On that page, there should be an option to Contact Support. Check out Step 2 on that page. From there, a Customer support person should help return access back to you.

 

I hope this helps.

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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