Help! My playlists have all been deleted.

[user-removed]

Hi There,

I logged in, and for some reason my account was downgraded to normal, I'm normally on Premium, and that's what I pay for.

So when I logged in, I went and upgraded again, thinking maybe my billing details were wrong?

When I re-upgraded all my Playlists were deleted, I've spent many hours making those!! I really want them back, can you help?

Ryan

[user-removed]

Hi,

I am having the same problem. Disabled the check for showing what I was listening on Facebook and now it seems that I have a free account and all my lists are gone although my friends can still see me and I can see my own lists as if I was someone else. Please help!!

[Peter__]

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@user-removed wrote:

Hi,

I am having the same problem. Disabled the check for showing what I was listening on Facebook and now it seems that I have a free account and all my lists are gone although my friends can still see me and I can see my own lists as if I was someone else. Please help!!

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Hey! Welcome to the community 🙂 

When you registered, did you get a dedicated Spotify username and password or did you create your account using your Facebook account? If you have a dedicated Spotify username and password, just follow the steps in this post to sign back into your account with your playlists and subscription. 

If you created your account using Facebook, get in touch with the customer services team using the online contact form and one of their agents will be able to assist you. 

Peter

[laird789]

Hi,

I am having a similar issue, My spotify app crashed and then when i restarted it I had been downgraded to a trial account. I went in and signed up again for premium but this has not solved the issue of losing every playlist.

Can you help please?

[meahtenoha]

Hi laird789 - What happened here is you made a new account via Facebook yesterday. That's why there's no playlists. 

I believe you've actually got 3 accounts with us. The other account I've found has no playlists and no previous subscription. 

Mind letting me know which username you usually use? Together I'm sure we can sort this all out. 

[user-removed]

Hi Meredith,

What about me? I've been trying to contact you guys for ages and no one replies to my posts/messages. This is very frustating!

Can you please help me?

Thanks,

Diego.

[meahtenoha]

Hi Diego - I can assure you your posts weren't ignored. I saw you were troubleshooting with @hammeh in this thread and you mentioned you'd already used the contact form. 

Have you already responded to the automated message? When you do that case will reach our CS team. 

[laird789]

Brilliant,

I definetly didn't intend to have a new account set up. The account i use is under my name Jordan Laird. I signed up to premium about 6(?) months ago (at least) and I have about 100 playlists, is it possible to find that one? Could you ensure I only have one account and that I am only paying for one?

Thanks a load for sorting this for me.

Cheers

Jordan

[user-removed]

Just replied to it, let's hope this works!

[Matzidesu]

Hi! I also got kind of the same problem... just a minute ago I was logged out of spotify for some reason..and when I tryed to logg inn a facebook thing of some kind came and I had to choose. I don't remember what it was :(.. but after i was kicked out again and I tryed once more to logg inn.. but then when I logged inn.. It sayd that my user was not activ, yet I was logged inn..with my name..but I had to choose to start as a new user..! and ALLLLL my songs and playlists and all was gone..  And I am a premium user.. but now it says that I am not. My friends says that when they look my name up on spotify they can see my user and all my songs... so why cant't i ?? cuse my user is like... restarted! o_O ... what to do what to do!??

[Peter__]

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@Matzidesu wrote:

Hi! I also got kind of the same problem... just a minute ago I was logged out of spotify for some reason..and when I tryed to logg inn a facebook thing of some kind came and I had to choose. I don't remember what it was :(.. but after i was kicked out again and I tryed once more to logg inn.. but then when I logged inn.. It sayd that my user was not activ, yet I was logged inn..with my name..but I had to choose to start as a new user..! and ALLLLL my songs and playlists and all was gone..  And I am a premium user.. but now it says that I am not. My friends says that when they look my name up on spotify they can see my user and all my songs... so why cant't i ?? cuse my user is like... restarted! o_O ... what to do what to do!??

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Hey! Welcome to the community 🙂 

It sounds like you are having the issue described in this topic. Have a go at those steps, and see if you can get into your account again. If not, get in touch with the customer services team using the link in that post. 

Peter

[diskocitizen]

Hi, I have been working abroad for the past 6 months and havn't logged in for a while and now I have and all my playlists I have made have been deleted! HELP! I spend hours putting together those music lists! Can someone help me please!! 😞

[meahtenoha]

Hi diskocitizen - Did you try the steps @hammeh posted above?

[fa1991]

Hi there!

I just logged on to my Spotify on my phone today and all of the sudden I saw that all my playlists were gone. I then checked if the playlists on my computer were still there and they were gone too. I read that there is a chance that there are two accounts etc. but to be honest I have no idea what is going on. Anyone that could throw out some help would be great!

[user-removed]

i figured out the problem

i had to go back through old emails to find my spotify name

i suggest you work on your forget password functionality 

also a big warning beside the "disconnect from facebook" option in preferences...this seems to have caused all my headaches

can you please delete my [snip - mod]@gmail.com account as i dont want duplicate payments thank you...can you confirm this on here please

thanks

[Sam]

Fa1991 - This was a bit weird, but I've added those playlists back. Should be sorted.

SIGGHHH1 - We can't do this here, I'm afraid. Personal details are needed. Just email us here and we'll get it sorted.

[martemhansen]

Hello David.
It seems I may have the same problem as Ryan. And I have also checked out the solution Meredith postet. But I tried it, and I still have the same problem. Could you check my account for me? Thanks.

With kind regards,
Marte

[Jake4852]

My brother paid for the account but set up a whole new account then somehow I connected it to my Facebook and now I have no playlist help?

[Adam]

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@Jake4852 wrote:
My brother paid for the account but set up a whole new account then somehow I connected it to my Facebook and now I have no playlist help?

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Sounds like there's a bit of an account mixup. Get in touch here and one of our support team will get back to you as soon as they can to help sort things out.

[pinsamma]

Hi! My dad got this account and his playlist with over 300 songs were deleted. He said he haven't deleted it. Is it possible to get it back?

Name of the playlist is itunes.

Thanks. / Jonas

[Peter__]

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@pinsamma wrote:

Hi! My dad got this account and his playlist with over 300 songs were deleted. He said he haven't deleted it. Is it possible to get it back?

Name of the playlist is itunes.

Thanks. / Jonas

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Hey! Welcome to the community 🙂

Have a read at the official playlist recovery topic for instructions on how to recover your playlist.

Peter