Help Please! Charged Twice

[user-removed]

I was trying to purchase a Premium subscription, but when I filled my card information and clicked agree, a message popped up, saying that there was a problem with the information, it literally said that there had been no charge at my bank account. I tried again and the same thing happened. Now I've been charged twice, and I want my money back. Thanks

[osornios]

@user-removed

You should contact customer support through this link:

https://support.spotify.com/contact-spotify-support/

They'll help you out.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.

Alternatively, if you prefer support via Twitter, you can tweet @SpotifyCares.