Help changing credit card!!

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Re: Help changing credit card!!

Spotify
Spotify

@kpspotify Hey! Sorry to hear you're having trouble. Are you trying to upgrade with an AmEx at all?

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Re: Help changing credit card!!

kpspotify
Casual Listener
Yep!

Re: Help changing credit card!!

kpspotify
Casual Listener

Sorry, just to clarify, it's not that I'm trying to upgrade, I just want to change my payment method.

Re: Help changing credit card!!

tank1202
Casual Listener

I received a new credit card so I need to change my payment method. But when I click "change", it told me I need to enter my postcode. Then I entered and press change, the error message shows up. How can I do to change it?

 

I try it on chrome and safari but didn't work either.

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Re: Help changing credit card!!

Peter__
Community Legend
What does the error message say in English?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Help changing credit card!!

tank1202
Casual Listener

Thanks for your reply!

 

It means "Oh! There was an error occurred. Please try again or visit our help center."

I just tried it again, but still didn't work.

Re: Help changing credit card!!

Peter__
Community Legend

Weird you shouldn't need to enter your postcode unless you are trying to change the country registered on your account (to match your payment card). 

 

Do you currently have an active subscription?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Help changing credit card!!

tank1202
Casual Listener

I never change my country, and my new card is from the same bank.

 

I up load My subscription information picture below. The VISA data is still old one.

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Re: Help changing credit card!!

Peter__
Community Legend

Definitely something not quite right there, I have a feeling this is going to require a little bit of digging so if you could get in touch with the payments team directly using the online contact form they should be able to lend a hand.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Help changing credit card!!

tank1202
Casual Listener

Great! (And why there isn't any contact link on Taiwan spotify page...)

Thank you so much for help. I'll get in touch with them. :)

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