Help please!

[DKjoy]

Hello,

I just recieved an email from my paypal saying that spotify has withdrawed money from me. I thought something was wrong because I do not remember subscribing. So I checked both my phone and pc for any signs of premium. Even when I logged in to my account on spotify.com it did not say anything about premium, only upgrade to premium. I have had a second account but I made sure to cancel the subscription there. and deleted the account. I do not know who sees this but if working at spotify could please cancel my subscription for me because i can not do it myself for some reason. 

Best regards

Joy

[kbrooksc]

Sorry to hear that you're having trouble! Please fill out the questions here to see if we can figure out what is going on. It walks you through the steps to troubleshoot:

https://community.spotify.com/t5/custom/page/page-id/HelpFlow-Account

Let us know if there is anything else we can do to assist!