How can I find out of which spotify account I`m being charged from?

[anitanm]

I`m being charged every month but have have only Free. I used to have Premium, but I had to upgrade my phone and I`m not sure which account I do have registered. So the problem is that I`m paying for Premium but only have Free.

[Maxim]

Hey @anitanm,

Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.

Let me know how it goes!

[anitanm]

Yes, I do have two accounts but both of them are only Free. The Premium could be registered on an old email that I do not have access to. I talked to my bank and the only way they can stop Spotify for charging my bank account is to block my credit card. Does not Spotify have any support senter I can ask? I just want them to stop charging my bank account. If I give them my credit card details is it a way they can can stop the payments? I want to find an easier solution than blocking my credit card. Thanks for your help!

[Maxim]

I'm very sure that Spotify Support can help you out :). Please contact them through one of the channels:

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

[anitanm]

Thanks for your help! I will try to contact them:)