How do I cancel a free trial?

[user-removed]

I am following the instructions https://www.spotify.com/us/help/faq/tech/secondary-account-created/ because Im still logged into my original account at work. Hopefully I can use it to delink the new account that is connected to my facebook and link face book to my original account. However I cant unsubscribe from the my free trial on the new account. When I try to cancel on the account page it just points me to a renewal. You guys really need to make this stuff easier, not a jumbled mess.

[rca2004]

it says that at the end of the month after the free trial I will get charged $12.99 for the next month

[gracecho0630]

I seriously don't know how to cancel this? Someone help me:(

[user-removed]

I have had spotify premium from around the end of June until now, and I cannot seem to cancel my subscription. I have looked at all the suggested routes for doing so, but whenever I go into "subscription" (regardless of the browser) it just shows up saying my subscription will be automatically renewed the following month and that I wil be charged $12.99...I am unsure as to why it won't allow me to cancel, please help!

[Jordi · Accepted solution]

Hi @user-removed, welcome!

It looks like you are subscribed through Apple. To cancel your subscription, follow the steps mentioned here:

http://support.apple.com/HT202039

[user-removed]

I am having the same issue

[Alexandra_music]

Thanks so much! I have been having this problem and didn't want to pay and my free trial was ending soon. I was on iPad so I haven't heard any answers that really worked. Thanks!

[Jordi]

Hey @user-removed,

That post was pointed to you. You may have overlooked it. Does that post help you?

[Gaberoids]

I had problems canceling my free trial subscription by following Spotify Support and Itunes Apple store instructions.

I was enable to see buttons saying stuff like "Cancel Subscription" or "manage subscription". The instructions from Spotify support and Itunes would take me all the way until those buttons/links that I could not find.

Solution:

1- Go to the spotify website

2- Login into the Spotify website (https://www.spotify.com/us/) with the same credential you loggin on your Spotify to listen to music. (in my case, I logged in with facebook account)

3- Find your account main page and there should be a menu item called subscritpion. CLick on it

4- A page containing your subscription info should show up and just below it a statement "Would you like to cancel your subscription?"

5- Select the reason for cancelation, click continue.

6- Go all the way until the bottow of the page and click 'cancel subscription'.

7- Again, Go all the way until the bottow of the page and click 'cancel subscription'.

8- You should see a message saying 'Goodbye for now!"

9- Glory brothe/sister, you made it! Now make sure you Celebrate because it is kind of a big deal 🙂

By the way. Spotify provides a great Service. I like it and I'll keep using my unpayd subscription

[Molldoll4]

Um, it says that if I don't unsubscribe from the 30 day trial that it'll automatically make payments. I don't know how to cancel it. Please helpp

[Gaberoids]

I am not a employee from spotify.

My instructions help me tho. I hop you will make it. let me know if you have any question tho. I know how terrible is to try to cancel something and not being able to.

[Ginalynn122]

Please help. My 3 year old hit the free trial. I really dont want the trial. Can i please cancel it. I cant figure it out how to do that

[teohjing]

why is it taking forever to cancel the subscription???

[Shelbie]

Umm mine poped upbin the app but i have sprint so do i have to still call them im trying to cancel this free 7 day trial and im just trying to make sure i dont have any thing extra on my bill

[Shelbie]

Umm mine poped up in the app but i have sprint so do i have to still call them im trying to cancel this free 7 day trial and im just trying to make sure i dont have any thing extra on my bill

[user-removed]

I do not see this page anywhere. No help when I emailed. Can anyone tell me how to cancel when the options aren't even coming up?

[Kemma]

I started my free trial on my Kindle Fire. How do I cancel my free trial on my kindle?

[auntibear]

I went to the  link to the page to cancel my free trial. There's a check on Spotify Premium but no way to unsubscribe. There are no options. I clicked the "trial" button because I was hoping to find out the cost per month BEFORE I signed up. But unfortunately it subscribed me to the trial and now I can't figure out how to get out of this. Help!

[Kwnb1919]

This is SO sketchy!!! They make it easy to sign up for a free trial and then impossible to cancel after seven days! Every time I try, no option comes up for canceling. Bad business!!

[coreyharvey73]

I agree. I signed up for 7 days free trial but can't figure out how to cancel it. I emailed them asking them to cancel it but they sent me back instructions that are incorrect.

After choosing "subscription" there is no cancel option, only options to upgrade.

They have charged me once and I hope I can figure it out before I'm charged again. This is B.S.

Spotify is without a doubt asketchy business. Horrible, no customer service.

[user-removed]

I want to cancel my free trial because I accidentally pressed free trial but I don't want it now.  Also I did it on a Samsung phone but I can't because the instructions on how to cancel because they are for Apple only. Please help.