How do I upgrade to Family ? my order wont process

[samtbrown]

i am trying to upgrade to spotify family but everytime I enter my credit card info it just says oops there was a problem... I am not sure what to do or what is wrong, I even tried using paypal , but it wont let me upgrade, been trying for 2 weeks

[MattSuda]

Welcome to the Spotify Community!

Sorry to hear about this! The family page has been glitching for a few people.

I suggest you contact support so they can take a look at your account and help you with this:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email, you need to reply back to it.

Support usually replies within 24-48 hours.