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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 3
  • Rising Star 3
  • 367 Views
  • 0 replies
  • 6 likes
  • Security
  • 367 Views
  • 0 replies
  • 6 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Faithless2o
  • Regular
  • 439106 Views
  • 970 replies
  • 108 likes
  • Account
  • 439106 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1194988 Views
  • 119 replies
  • 116 likes
  • Account
  • 1194988 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 106740 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 106740 Views
  • 70 replies
  • 11 likes

ChangeMasterCardInformation

Hi all! I need to change my creditcard number in my spotify account. But the app does not allow me to do it. please HELP!!!!!!!!!!!

  • Newbie
  • Hi all!   I need to change my creditcard number in my spotify account. But the app does not allow me to do it.   please HELP!!!!!!!!!!!
  • MattSuda
  • Spotify Star
  • 211 Views
  • 2 replies
  • 0 likes
  • Login
  • 211 Views
  • 2 replies
  • 0 likes

Want to deactivate facebook, but logged in with spotify

I want to deactivate my facebook, but I can't use spotify because I'm logged in to spotify through facebook. When I deactivate my facebook, as soon as I use spotify, it's reactivated. Is there any way to create a username for spotify, instead of usin...

  • Newbie
  • I want to deactivate my facebook, but I can't use spotify because I'm logged in to spotify through facebook. When I deactivate my facebook, as soon as I use spotify, it's reactivated. Is there any wa...
  • MattSuda
  • Spotify Star
  • 276 Views
  • 2 replies
  • 0 likes
  • 276 Views
  • 2 replies
  • 0 likes

Please Help - No answer from Spotify for over 2 weeks - Need Accounts Linked

Please help. I have a situation where I think I accidentally created another account (but can only log in through facebook) because all of my playlists dissapeared all of a sudden. I'm desperate since this is the main reason I have Spotify to begin w...

  • Casual Listener
  • Please help. I have a situation where I think I accidentally created another account (but can only log in through facebook) because all of my playlists dissapeared all of a sudden.   I'm des...
  • MattSuda
  • Spotify Star
  • 364 Views
  • 5 replies
  • 0 likes
  • Account
  • 364 Views
  • 5 replies
  • 0 likes

Oops, seems your card or payment provider is having a bad day.

I tried to switch to Premium, but this message came up. "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method." I did try again, but I have no other payment met...

  • Newbie
  • I tried to switch to Premium, but this message came up. "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method...
  • MattSuda
  • Spotify Star
  • 793 Views
  • 1 replies
  • 0 likes
  • 793 Views
  • 1 replies
  • 0 likes

why my account can't log in even if I've changed my location

Hi all, My account was registered in Switzerland , and then I move to France, now i'm in China but I'm using the VPN, and US line... but when I changed my country to USA, when I log in the account on spotify it still show the country doesn't match wi...

  • Newbie
  • Hi all, My account was registered in Switzerland , and then I move to France, now i'm in China but I'm using the VPN, and US line... but when I changed my country to USA, when I log in the account ...
  • MattSuda
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

cant unsubsrcibe

Hey, if I want to unsubsrcibe it doesn't work: https://www.spotify.com/de/account/subscription/premium/cancel/ this page doesnt work.. pls help me

  • Newbie
  • Hey, if I want to unsubsrcibe it doesn't work: https://www.spotify.com/de/account/subscription/premium/cancel/ this page doesnt work.. pls help me
  • MattSuda
  • Spotify Star
  • 244 Views
  • 2 replies
  • 0 likes
  • 244 Views
  • 2 replies
  • 0 likes

want to delete facebook and switch student discount to new account with normal registration

Hello, I want to delete facebook. And i want to use my student rabat, which is connected to my facebook spotify account, with a new account with normal email registration. So what to do ? Spotify is connected with facebook with this style: x.googlema...

  • Newbie
  • Hello, I want to delete facebook. And i want to use my student rabat, which is connected to my facebook spotify account, with a new account with normal email registration. So what to do ? ...
  • MattSuda
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 207 Views
  • 1 replies
  • 0 likes

Paying

I have blocked my card because I lost it. So I can`t pay for my spotify anymore and I wonder how I can change to the other card so I can pay for my spotify premium?

  • Newbie
  • I have blocked my card because I lost it. So I can`t pay for my spotify anymore and I wonder how I can change to the other card so I can pay for my spotify premium?
  • MattSuda
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Cannot play songs - because of country restrictions? PREMIUM

Okey, i don't understand something. My spotify is registred in the US however i want to play swedish songs and i cant seem to find them... however when i search with a free spotify account it work flawless. Songs that i've been trying to search -> Lo...

  • Casual Listener
  • Okey, i don't understand something. My spotify is registred in the US however i want to play swedish songs and i cant seem to find them... however when i search with a free spotify account it work fl...
  • Benya
  • Casual Listener
  • 282 Views
  • 2 replies
  • 0 likes
  • 282 Views
  • 2 replies
  • 0 likes

Horrible Customer Service

Still receiving terrible Support on an issue I reported earlier. I have been going back and forth with Spotify "Support" for over a week at this point. The issue is that I was listening on my work computer and out of the blue it default to the playli...

  • Regular
  • Still receiving terrible Support on an issue I reported earlier. I have been going back and forth with Spotify "Support" for over a week at this point. The issue is that I was listening on my wo...
  • kbrooksc
  • Community Legend
  • 542 Views
  • 3 replies
  • 1 likes
  • 542 Views
  • 3 replies
  • 1 likes

charged for a free account too

Been trying to cancel my subscription. Have one account which says I am a free user. Signed up under another email because I lost the information from the other and when I tried logging in to the new one spotify says "No account exists under this ema...

  • Newbie
  • Been trying to cancel my subscription. Have one account which says I am a free user. Signed up under another email because I lost the information from the other and when I tried logging in to the new...
  • kbrooksc
  • Community Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Charged for a free account

I just saw on a credit card statement, for a credit card that I haven't used in years, that I was charged $9.99 for a free account. I went in to cancel my entire account and I can't even do that because it says I have a free account.

  • Casual Listener
  • I just saw on a credit card statement, for a credit card that I haven't used in years, that I was charged $9.99 for a free account.  I went in to cancel my entire account and I can't even do tha...
  • Pricilla
  • Spotify
  • 159 Views
  • 3 replies
  • 0 likes
  • 159 Views
  • 3 replies
  • 0 likes

Family Subscription

Since begining of january that I've been trying to activate my family invite my brother send me but once doing it, it say to contact customer service. I completed and send several contact froms but no reply from SPOTIFY support thats terrible. Also m...

  • Newbie
  • Since begining of january that I've been trying to activate my family invite my brother send me but once doing it, it say to contact customer service. I completed and send several contact froms but n...
  • Pricilla
  • Spotify
  • 186 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 186 Views
  • 3 replies
  • 0 likes

My account is on Free version but I am being charged €9.99 per month for the last 3 months

I just spotted on my credit card bill that I am being charged for Spotify Premium I have no email of the bill. I am not receiving the service Just being billed.

  • Casual Listener
  • I just spotted on my credit card bill that I am being charged for Spotify Premium   I have no email of the bill.   I am not receiving the service   Just being billed. &nb...
  • Pricilla
  • Spotify
  • 458 Views
  • 10 replies
  • 0 likes
  • Account
    Free
    Premium
  • 458 Views
  • 10 replies
  • 0 likes

wont accept family code

HI , I HAVE an invitation to a spotify family account but it wont accept my code . i also cant use spotify because my countrydoesnt match . im in australia but it says usa and is greyed out so i cant change it .

  • Casual Listener
  • HI , I HAVE an invitation to a spotify family account but it wont accept my code . i also cant use spotify because my countrydoesnt match . im in australia but it says usa and is greyed out so i cant...
  • Pricilla
  • Spotify
  • 294 Views
  • 3 replies
  • 0 likes
  • 294 Views
  • 3 replies
  • 0 likes

new user just subscribed not getting free month

Hi, i am a new user just subscribed using a 3 month gift card. When i joined up it said i got 1 month free but i subscription expires on 30/4/15 and does not include the 1st month free. any help please ?

  • Newbie
  • Hi, i am a new user just subscribed using a 3 month gift card. When i joined up it said i got 1 month free but i subscription expires on 30/4/15 and does not include the 1st month free. any help plea...
  • MichaelW
  • Community Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Profile Problem: Following number count is inaccurate.

This isn't a pressing problem, but my account shows the number of people I'm following at 31 when it's actually just 18.

  • Newbie
  • This isn't a pressing problem, but my account shows the number of people I'm following at 31 when it's actually just 18.
  • MichaelW
  • Community Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

kostenlose Anmeldung über Blackberry

Wenn ich mich über meinen Blackberry anmelden möchte, bekomme ich immer die Meldung ich müsste Premium kaufen, wenn ich das wegklicke, stehe ich wieder auf der Anmeldemaske.

  • Newbie
  • Wenn ich mich über meinen Blackberry anmelden möchte, bekomme ich immer die Meldung ich müsste Premium kaufen, wenn ich das wegklicke, stehe ich wieder auf der Anmeldemaske.
  • 98 Views
  • 0 replies
  • 0 likes
  • Free
    Login
    Premium
  • 98 Views
  • 0 replies
  • 0 likes

unsubscribing

I cancelled my subscription with you before Christmas and yet you're STILL trying to take money out if my account!!!

  • Visitor
  • I cancelled my subscription with you before Christmas and yet you're STILL trying to take money out if my account!!!
  • MattSuda
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Solved!! Cannot add a payment method as all my cards and Paypal accounts are from a different country

My cards and Paypal are from a country where spotify is not yet available. all my cards work fine around (most of) The U.S., but spotify will not let me add a card or paypal because it needs to be from an American bank I believe. Is there any way I c...

  • Newbie
  • My cards and Paypal are from a country where spotify is not yet available. all my cards work fine around (most of) The U.S., but spotify will not let me add a card or paypal becau...
  • MattSuda
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes