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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ak_7
  • Visitor
  • 382809 Views
  • 918 replies
  • 107 likes
  • Account
  • 382809 Views
  • 918 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1166415 Views
  • 119 replies
  • 111 likes
  • Account
  • 1166415 Views
  • 119 replies
  • 111 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 97064 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 97064 Views
  • 68 replies
  • 10 likes

Solved!! Subscription with 2 months free

how do I know if i really have two next months free? When I check my account it says nothing.

  • Casual Listener
  • how do I know if i really have two next months free? When I check my account it says nothing.
  • Psychohb
  • Casual Listener
  • 524 Views
  • 4 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 524 Views
  • 4 replies
  • 0 likes

Moved out abroad - Premium subscription cancelled??

Hi all, I have been living in Belgium for many years. Thanks to a deal of the mobile network operator "BASE", I have been able to get a Premium account for Spotify which I did use for more than one year. However, I moved out to the Netherlands two mo...

  • Newbie
  • Hi all,   I have been living in Belgium for many years. Thanks to a deal of the mobile network operator "BASE", I have been able to get a Premium account for Spotify which I did use for more...
  • MattSuda
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Can not cancel subscription -screenshot in german attached

Hi, I want to cancel my subscription, but following the steps given there is simply no action happening. There is only a message saying "your subscription will renew itself on february 3rd if you dont cancel it before". Well, I can't.

  • Newbie
  • Hi,   I want to cancel my subscription, but following the steps given there is simply no action happening. There is only a message saying "your subscription will renew itself on february 3rd...
  • MattSuda
  • Spotify Star
  • 215 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 215 Views
  • 2 replies
  • 0 likes

logging on to spotify

How can i log if i originally logged on with my Facebook account which I have since terminated and can no longer use.

  • Newbie
  • How can i log if i originally logged on with my Facebook account which I have since terminated and can no longer use.
  • MattSuda
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Can't seem to figure out how to pay

Hi, My payment of this month has failed because I forgot to charge my prepaid credit card up. Now I've charged it up, but can't seem to figure out how to pay? Could someone please help me. Thanks in advance

  • Newbie
  • Hi,   My payment of this month has failed because I forgot to charge my prepaid credit card up. Now I've charged it up, but can't seem to figure out how to pay? Could someone please help...
  • MattSuda
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Need help with

I do not have access to my spotify account if I log out of it on my phone. Here is why I sign up using my facebook I forgot the password on it so when I tryed to change it, facebook sends you a email well my email got hacked tryed to recover it but I...

  • Newbie
  • I do not have access to my spotify account if I log out of it on my phone. Here is why I sign up using my facebook I forgot the password on it so when I tryed to change it, facebook sends you a email...
  • MattSuda
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Solved!! someone signed up for premium with my email address

Hello. Someone signed up for spotify premium with my email address. At first, I thought it was my account that I got emails for. So I changed the password when I couldn't figure it out. Now, however, I've looked at the credit card info and realize th...

  • Casual Listener
  • Hello. Someone signed up for spotify premium with my email address. At first, I thought it was my account that I got emails for. So I changed the password when I couldn't figure it out. Now, however,...
  • alfonzojohnson
  • Casual Listener
  • 504 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 504 Views
  • 2 replies
  • 0 likes

Student Discount

I currently have premium and want to switch to get the student discount. However, when I click the link, it won't bring me to the fields to fill out to verify it, and instead goes straight to the account overview. How do I solve this?

  • Casual Listener
  • I currently have premium and want to switch to get the student discount. However, when I click the link, it won't bring me to the fields to fill out to verify it, and instead goes straight ...
  • irockthenet
  • Casual Listener
  • 285 Views
  • 5 replies
  • 0 likes
  • 285 Views
  • 5 replies
  • 0 likes

Canceled subscription though I was still charged a premium subscription

I recently cancelled my premium subscription that i wa trying out. Though it seems today i have been charged the premium subscription fee.Is there any way i can get this sorted out, but i do clearly remember cancelling my subscription. I would just l...

  • Newbie
  • I recently cancelled my premium subscription that i wa trying out. Though it seems today i have been charged the premium subscription fee.Is there any way i can get this sorted out, but i do clearly ...
  • MattSuda
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 136 Views
  • 1 replies
  • 0 likes

Paying with gift cards (AMEX)

Anyone know if I can pay for premium with an AMEX gift card? Emailed a rep, but they weren't very clear/specific.

  • Newbie
  • Anyone know if I can pay for premium with an AMEX gift card? Emailed a rep, but they weren't very clear/specific.
  • MattSuda
  • Spotify Star
  • 711 Views
  • 1 replies
  • 1 likes
  • 711 Views
  • 1 replies
  • 1 likes

Account problem

Hello guys! I have a trouble, the thing is that I want to open a new account with my email but when I try to register it says that my email has already been registred but I have not done such thing. I will appreciate your help!

  • Newbie
  • Hello guys! I have a trouble, the thing is that I want to open a new account with my email but when I try to register it says that my email has already been registred but I have not done such thing. ...
  • MattSuda
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • Account
  • 136 Views
  • 1 replies
  • 0 likes

Student discount issue

I was using Spotify premium, however, I recently became a student and wanted to apply the student discount to my account. I would click on the student discount link at the bottom of the main Spotify page and it would tell me to log in. I would log in...

  • Newbie
  • I was using Spotify premium, however, I recently became a student and wanted to apply the student discount to my account. I would click on the student discount link at the bottom of the main Spotify ...
  • MattSuda
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Complicated problem with Region options

Hi, I've got a very odd problem which is preventing me from using Spotify on my mobile device. Here is the issue: I'm not sure why, despite living in Spain my ISP is assigning me an american IP. Currently this is my IP: 149.100.9.168 which is located...

  • Newbie
  • Hi,   I've got a very odd problem which is preventing me from using Spotify on my mobile device.   Here is the issue: I'm not sure why, despite living in Spain my ISP is assigning m...
  • MattSuda
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 136 Views
  • 1 replies
  • 0 likes

Student Discount Not Working

I'm signed up for the student subsription, and I get $4.99/month. I just bought a $10 giftcard and it only counted for one month. Thanks for the help.

  • Newbie
  • I'm signed up for the student subsription, and I get $4.99/month. I just bought a $10 giftcard and it only counted for one month.   Thanks for the help.
  • MattSuda
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 149 Views
  • 1 replies
  • 0 likes

double payment - please help!

Hi! I have the following problem. I had to pay my charge twice for more than 12 months, although i am just using one account. No idea how, this happened. I have no idea how i can contact spotify directly. It would be great, if anybody could help me. ...

  • Roadie
  • Hi!   I have the following problem. I had to pay my charge twice for more than 12 months, although i am just using one account. No idea how, this happened. I have no idea how i can ...
  • MattSuda
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • Premium
  • 143 Views
  • 1 replies
  • 0 likes

3 months for 99p trial problem

HiMy friend sent me a link to try out spotify for the first time. I tried the link and installed the app. I have error messages inc. gate error something has went terribly wrong etc... Anyway ... Next thing I know, I have a email from iTunes saying t...

  • Newbie
  • Hi My friend sent me a link to try out spotify for the first time. I tried the link and installed the app. I have error messages inc. gate error something has went terribly wrong etc... Anyway ... N...
  • MattSuda
  • Spotify Star
  • 703 Views
  • 1 replies
  • 0 likes
  • 703 Views
  • 1 replies
  • 0 likes

Can't change/remove payment method

Hi there, I'm from Chile (CL) and I can't change/remove my current payment method. I got my 30 days premium, and then there was a problem with my credit card, so I am a free user now and want to go premium but there's no option to change the payment ...

  • Casual Listener
  • Hi there, I'm from Chile (CL) and I can't change/remove my current payment method. I got my 30 days premium, and then there was a problem with my credit card, so I am a free user now and want to go p...
  • MattSuda
  • Spotify Star
  • 534 Views
  • 1 replies
  • 0 likes
  • 534 Views
  • 1 replies
  • 0 likes

Solved!! .99 cents per month offer

I got anemail informing me of an offer and it expired a few days ago. can i still g et it also aafter the tree thiry day trial is up do I automatically get charged?

  • Newbie
  •  I got anemail informing me of an offer and it expired a few days ago. can i still g et it also aafter the tree thiry day trial is up do I automatically get charged?    
  • MattSuda
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

'Error in request' message trying to sign up for premium trial

Hi, Have tried three times to sign up for the premium trial, but get a simple: Error in request message every time when I enter my card details and click on next. I am trying to sign up on the Australian site, with a valid Australian credit card. Is ...

  • Newbie
  • Hi,   Have tried three times to sign up for the premium trial, but get a simple:   Error in request   message every time when I enter my card details and click on next. I a...
  • MattSuda
  • Spotify Star
  • 2730 Views
  • 3 replies
  • 0 likes
  • 2730 Views
  • 3 replies
  • 0 likes