How to cancel payment

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How to cancel payment

125142135
Newbie

Hi, 

I have recently found out that my exboyfrined was using my credit card details to pay for his spotify.. and I need to cancel his subcription or at lease take my card off of his payment detail as i dont wish to continue paying for his music.. 

 

I hope you can help 

1 Reply

Noah
Rock Star 8
Rock Star 8

Hey @125142135,

 

Welcome to the community!

 

You can ask the account owner to follow these steps to cancel the subscription, or if you can't contact the account owner, you can get in touch with the Spotify support team by following these steps:

 

  1. Go to the online contact form.
  2. Select Subscription, then Other.
  3. Click I STILL NEED HELP.
  4. Select Premium as your type of subscription.
  5. Under Your Spotify username or Facebook login, enter "unknown".
  6. Under Your email address (registered to your Spotify account), enter the email address you'd like to be contacted on.
  7. Fill out the other details then click submit.

Let me know if you have any questions. Happy listening 🙂

NoahRock Star 8
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