I am not available to pay Premium

[Cimop13]

Plan

Premium

Country

Colombia

Device

Operating System

Android

My Question or Issue

I have tryed to pay for a Premium account with different credit cards and different days but it have been impossible to pay. What can I do?

[Billy-J]

Hey @Cimop13, and welcome to the community.

Hope you're doing well! 

Could you let me know what happens when you try to pay for Premium? Also, could you try using a different browser or incognito mode?

Let me know how this goes 🙂 

[Cimop13]

Hello Billy J

Thank you for you answer,

I have tryed everthing, changing my credit card, my browser and incognito mode and I can't pay it 😞 The message that show is: "There is a mistake with the payment, try another form".

Thanks in advice for your help.

[Billy-J]

Hey @Cimop13.

Thanks for the reply! 

Could you try following these steps? Please make sure that you try to follow steps 1-4, and let me know how this goes.

[Cimop13]

Hello Billy,

Thank you for your interest.

I have tryed all the options, but unfortunately I couldn`t pay so I decided to stop trying.

Anyway, thank you for your help :)!

[Billy-J]

Hey @Cimop13.

Thanks for the reply!

If you'd still like to try this, I'd recommend using a different payment method.

Let me know how this goes 🙂 

[Cimop13]

Good day Billy!

I can´t use another method, in my country Spotify only accept pay from credit card 😞 It is a shame.

Have a nice day 🙂

[Peter]

Hey @Cimop13.

Just wanted to jump in here and follow up on what @Billy-J said.

If you're still having trouble with this, we suggest you reach out to our Customer Support team here, since they can take a look at your account and thus might be able to give you a bit more insight into the reason why your payment method is being rejected.

Hope that helps! Let us know how you get on and if you are able to resolve the issue - it would be super useful for other users in the Community to know 🙂