I can't find / follow the account of one of my family members?

[Nixandnox]

Possible relevant info: I've been a premium user for several months and recently upgraded to the Family Plan because of the holiday special.

I have the user name and email address of one of the people using my family plan, but I cannot find their account when I search for it.

They're not connected through Facebook, but trying to search their user name, email address, and actual name has turned up ziltch.

When I check my account settings, it says that they're active, so I don't understand why I can't find them.

Help, please? What am I doing wrong?

[Steph_B]

Hey there!

Are you still having issues finding this user?

Let us know, we'll see what we can suggest.

[Nixandnox]

Nope! He was somehow not fully logged in. We're all good now though! Thank you!

[famillesalle]

Hi,

I have the same problem.

I upgraded to family account yesterday.

all 5 accound had been created and i can see them in master account management.

when I search for them, i cannot see them.

Can you help please?

regards

[Nixandnox]

Our problem was that the family member hadn't activated their account yet.
They had to log in and accept the upgrade. Until then, the system was just
holding a spot for them.

[pawel_klimiuk]

I have the same problem, i can't find one of my family member ...

[Nixandnox]

My issue was that the missing family member wasn't logged all the way into the app on their phone. Maybe it's the same sort of thing?

[pawel_klimiuk]

I will check...

[Kidbonz]

I'm having the same problem.  My wife is able to log onto her mac desktop as well as her iPhone, but when I search for her, there is no known person.  She can "follow" me but I can't follow her so we can't share playlists.

Thanks.

[Nixandnox]

Has she tried logging all the way out and all the way back in? That was the
problem we had; the person I was trying to find was only partially logged
in. (Like listening through a Web browser rather than the actual app)

[Kidbonz]

Thanks we both logged off and on our web browsers and our apps. She is able to follow me, but I am not able to follow her. Thanks.

[Nixandnox]

I'm sorry if any of this is redunant, but I'm just trying to help. (I also don't work for Spotify, so please don't yell at me.) 

When I set my family member up, I had to login to Spotify on a web browser and went to https://www.spotify.com/us/family/overview/ . From there, I typed in the email address for my family member and sent them the link to login. That was the issue; until they went through all of the verification steps, they weren't logged in as my "family." The verification is what attached our accounts. 

Does that help at all?