Announcements

Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80489 Views

9 replies

2 likes

Account
Login
  • 80489 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

654119 Views

13 replies

4 likes

Account
  • 654119 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734608 Views

18 replies

29 likes

  • 734608 Views
  • 18 replies
  • 29 likes

Superuser Contribution Subsciption

Hello there. I have paid for premium up to 29-09-2016 and today I recieved 6 months free spotify premium via vodafone. I cancelled my premium spotify subscription and it stated that it will revert back to free spotify as of 30-09-2016. How do I know ...

Casual Listener

Hello there.   I have paid for premium up to 29-09-2016 and today I recieved 6 months free spotify premium via vodafone.   I cancelled my premium spotify subscription and it stated that...

Alejandro_C

Spotify Legend

239 Views

1 replies

0 likes

Subscription
  • 239 Views
  • 1 replies
  • 0 likes

Charged but i didnt even subscribe

I was charge RM14.90 today, and i dont even have a spotify app in my iPhone can someone please be kind enough to explain this to me or Spotify, i would like to receive refund.

Newbie

I was charge RM14.90 today, and i dont even have a spotify app in my iPhone can someone please be kind enough to explain this to me or Spotify, i would like to receive refund.

Hubo

Community Legend

236 Views

1 replies

0 likes

Account
Other
Security
Subscription
  • 236 Views
  • 1 replies
  • 0 likes

Charged 3 times this month!

I tried to register for Student premium and started putting my card and stuff then I was gonna send my College documents and noticed on my bank account that I was charged 4.99 already! I checked my subscription but it was still FREE! So then I tried ...

Casual Listener

I tried to register for Student premium and started putting my card and stuff then I was gonna send my College documents and noticed on my bank account that I was charged 4.99 already! I checked my s...

LorenTonacao

Casual Listener

226 Views

2 replies

0 likes

Subscription
  • 226 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Desktop][Connect] Can't log in but reactivates my Facebook account?!

I just joined Spotify Premium yesterday to use with my Amazon Echo (which is no longer working with the Echo today). Today, I downloaded the app for my PC and when I tried logging in with the same username/password that I log into the website with, i...

Casual Listener

I just joined Spotify Premium yesterday to use with my Amazon Echo (which is no longer working with the Echo today).  Today, I downloaded the app for my PC and when I tried logging in with the s...

Alejandro_C

Spotify Legend

712 Views

3 replies

0 likes

Connect
Desktop
  • 712 Views
  • 3 replies
  • 0 likes

Solved!! Student Discount Error / Charged

I attempted to sign up for the student discount and entered my school as it was provided. However, Spotify was unable to verify me as a student. I checked my bank account and was charged $4.99 and my account is still on the status "free". I did not r...

Casual Listener

I attempted to sign up for the student discount and entered my school as it was provided. However, Spotify was unable to verify me as a student. I checked my bank account and was charged $4.99 and my...

Nguyened92

Casual Listener

594 Views

2 replies

0 likes

Subscription
  • 594 Views
  • 2 replies
  • 0 likes

Can't remember email

I have a Spotify premium account but I only can remember the username. Is there a way I could give you guys the username and you could try to recover my account?

Newbie

I have a Spotify premium account but I only can remember the username. Is there a way I could give you guys the username and you could try to recover my account?

LordRollin

Community Legend

785 Views

1 replies

0 likes

Account
Login
  • 785 Views
  • 1 replies
  • 0 likes

Spotify family and my current subscription

I am already signed up with Spotify premium and was invited to join on family. I cancelled my subscription thru iTunes and the cancellation will be effective August 27th. From what I'm seeing, I have to wait to join the family Spotify until then. Wil...

Newbie

I am already signed up with Spotify premium and was invited to join on family. I cancelled my subscription thru iTunes and the cancellation will be effective August 27th. From what I'm seeing, I have...

anjieeeeeeeeee

Roadie

220 Views

1 replies

0 likes

Subscription
  • 220 Views
  • 1 replies
  • 0 likes

Me suscribi a spotify de nuevo por la oferta de 3 meses por un pago de mes

Me suscribi Que Por un mes de Pago me dan 3 meses, Pero me doy con la sorpresa Que en mi Cuenta conmigo venta Que Me cobraran MES EL PRÓXIMO, no entiendo alguien me peude explicar por favor?

Newbie

Me suscribi Que Por un mes de Pago me dan 3 meses, Pero me doy con la sorpresa Que en mi Cuenta conmigo venta Que Me cobraran MES EL PRÓXIMO, no entiendo alguien me peude explicar por favor? 

osornios

Spotify Star

186 Views

1 replies

0 likes

Account
  • 186 Views
  • 1 replies
  • 0 likes

Refund

Was charged for premium yesterday, cancelled today. Please refund this month, I don't want it.

Casual Listener

Was charged for premium yesterday, cancelled today. Please refund this month, I don't want it.

anjieeeeeeeeee

Roadie

254 Views

1 replies

0 likes

Premium
  • 254 Views
  • 1 replies
  • 0 likes

Refund

I was charged $5.39 and I want my money back and don't even know why I was charged

Newbie

I was charged $5.39 and I want my money back and don't even know why I was charged

anjieeeeeeeeee

Roadie

178 Views

1 replies

0 likes

Account
  • 178 Views
  • 1 replies
  • 0 likes

Special offer 3 Month for 9,90e.

So there was a summer offer, where you could pay 9,90e or 9,99e for 3 months of Spotify Premium, and i took but, but after a month, i got an email, where it says, that Spotify took another 9,99e, even though they should not.Did somebody have a simila...

Newbie

So there was a summer offer, where you could pay 9,90e or 9,99e for 3 months of Spotify Premium, and i took but, but after a month, i got an email, where it says, that Spotify took another 9,99e, eve...

osornios

Spotify Star

426 Views

1 replies

1 likes

Account
Premium
Subscription
  • 426 Views
  • 1 replies
  • 1 likes

Spotify Familiar

No se como agregar las 5 cuentas de los familiares permitidos en el plan

Newbie

No se como agregar las 5 cuentas de los familiares permitidos en el plan

osornios

Spotify Star

409 Views

1 replies

0 likes

Premium
Subscription
  • 409 Views
  • 1 replies
  • 0 likes

Entering payment information

I am trying to update my credit card information but the places for entering the expiry date and security code seem to be blocked.

Newbie

I am trying to update my credit card information but the places for entering the expiry date and security code seem to be blocked.  

anjieeeeeeeeee

Roadie

240 Views

1 replies

0 likes

Account
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mein Account ist mit einem anderen Account verknüpft

Ich benutze seit Monaten Spotify. Es lief bislang alles gut. Vor einigen Tagen hat sich dann ein anderer User auf meinem Computer in Spotify angemeldet um seine Playlists wiederzugeben. Seitdem ist sein Account mit meinem verknüpft. Wir haben schon a...

Newbie

Ich benutze seit Monaten Spotify. Es lief bislang alles gut. Vor einigen Tagen hat sich dann ein anderer User auf meinem Computer in Spotify angemeldet um seine Playlists wiederzugeben. Seitdem ist s...

Alejandro_C

Spotify Legend

494 Views

1 replies

0 likes

Account
Login
Premium
  • 494 Views
  • 1 replies
  • 0 likes

Can't log in on anything other than a computer

I have signed up for Premium, I received a receipt but I can't log in on anything other than my computer. I am also reminded constantly to upgrade to premium. Any word how to fix this?

Newbie

I have signed up for Premium, I received a receipt but I can't log in on anything other than my computer. I am also reminded constantly to upgrade to premium.   Any word how to fix this?

KatesHere

Community Legend

195 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 195 Views
  • 1 replies
  • 0 likes

Family plan members not recieving email.I just upgraded

So i upgraded from Premium to Family,sent out 2 emails and they have not recieved them 2 hours later.I did change the credit card info so is that the reason why,or am i doing something wrong?

Newbie

So i upgraded from Premium to Family,sent out 2 emails and they have not recieved them 2 hours later. I did change the credit card info so is that the reason why,or am i doing something wrong?

osornios

Spotify Star

186 Views

1 replies

0 likes

Account
  • 186 Views
  • 1 replies
  • 0 likes

Problems in family account..

I'm having problems with my new family spotify. I can't add one of my childrens into this service. She's having a free account. What could be wrong?

Newbie

I'm having problems with my new family spotify. I can't add one of my childrens into this service. She's having a free account. What could be wrong?

osornios

Spotify Star

193 Views

1 replies

0 likes

Other
  • 193 Views
  • 1 replies
  • 0 likes

Phone contract to have free spotify premium but still on free trial

I have recently signed a mobile contract with Vodafone, as part of this contract I am supposed to get free premium for two years but I am still on the free version, how can I resolve this?

Newbie

I have recently signed a mobile contract with Vodafone, as part of this contract I am supposed to get free premium for two years but I am still on the free version, how can I resolve this?

Maxim

Spotify Star

935 Views

1 replies

0 likes

Premium
  • 935 Views
  • 1 replies
  • 0 likes

Spotify Iceland for students?

On the Iceland homepage https://www.spotify.com/is, it states, "Spotify Premium: Family and Student discounts available." The Family link works ok, but the Student link, as of this writing, goes to a nonexistent spotify.com/is/student/ page that redi...

Newbie

On the Iceland homepage https://www.spotify.com/is, it states, "Spotify Premium: Family and Student discounts available."  The Family link works ok, but the Student link, as of this writing, goe...

Maxim

Spotify Star

642 Views

1 replies

1 likes

Premium
Subscription
  • 642 Views
  • 1 replies
  • 1 likes