I can't play certain songs!

Solved!
Reply

I can't play certain songs!

cdfba7_0-ja78
Music Fan

Plan

Premium

Country

 France

Device

ASUS 2019-02-02_15h33_55.pngOnly one song playable on that public playlist2019-02-02_15h37_21.pngHere my Daily Mix, with very little song playable

Operating System

Windows 10

 

My Question or Issue

 Hi,

I have been premium for a few months now, everything worked just fine, but at the beginning of the week something strange happened...

 

Indeed, all the albums I liked and that were stored on the "Albums" topic disappeared... 

Same for my "Discovery of the week"...

And worst of all, I can't play 75% of the songs! 

And the songs that I can play are quiet random (the marjority is songs I've liked, and others I didn't).

For example (pic. 1) public playlists I've liked contains only one playable song.

And same for my "Made for you" playlist" (pic. 2)

But I can still listen to the songs that I likes in the "Songs" topic

I really don't understand why,

If you guys have any idea what that could be linked to... I'd be very thankful! Because I pay every months... 

Cheers

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: I can't play certain songs!

cdfba7_0-ja78
Music Fan

2019-02-20_15h41_42.png2019-02-20_15h41_49.pngSebasty's suggestion fixed my problem :) 

 

Cheers

15 Replies

Re: I can't play certain songs!

Elininja
Regular

Well I'm in the US and I can see all of the songs in the This Is Nile Rodgers playlist, so I suppose the issue could be regional (other French users, please weigh in). I would try logging out, then uninstalling and reinstalling the app.

Re: I can't play certain songs!

cdfba7_0-ja78
Music Fan
Yes, that's the very thing I did... I logged out, deleted the app, and since then it has even "gotten worse" (the albums disappeared...)

I'm so puzzled!

Re: I can't play certain songs!

cdfba7_0-ja78
Music Fan
Yes, that's the very thing I did... I logged out, deleted the app, and since then it has even "gotten worse" (the albums disappeared...)
 
I'm so puzzled!

Re: I can't play certain songs!

Moderator
Moderator

Hey @cdfba7_0-ja78.

 

Thanks for getting in touch!

 

There is a setting you can toggle on and off called "Show unavailable tracks in playlists". When toggled on, you'll see songs that are not available in your region but these will be greyed out. In your screenshots it looks like the whole text is blank, which is odd. The amount of non-playable songs also looks very high.

 

We suspect something is wrong with your app. Could you try a quick reinstallation using these instructions? If this doesn't help, we'd like to ask you if you could see if a friend or family member from the same country is able to open these songs.

 

Let us know what you can find. Have a nice day!

GuidoModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

Re: I can't play certain songs!

cdfba7_0-ja78
Music Fan


2019-02-05_10h23_59.pngI can't play the songs I have not liked yet in random albums2019-02-05_10h29_32.png"Made for you", more songs are playable (for the most part songs I have already liked) but some are still unplayableGood morning (it might not be the morning where you live though, but hello anyway), thank you for your answer. 

 

Well, I have reinstalled the app the way you showed me, it did nothing...

 

But actually it improved a little like yesterday. I got (after having reinstalled the app yesterday) my albums back, and I can play all the songs I liked in these albums.

 

But I can't play most of the songs from albums I have not liked yet (pic. 1).

But some of the "Made for you" songs are still unplayable (pic. 2). Even if it has got better for some uncanny reasons.

 

 

I really think the issue is coming from me. Too much songs are unavailable for it to be a problem with Spotify France... 

 

Thanks for your response but the problem is still confusing. 

Re: I can't play certain songs!

Moderator
Moderator

Hey @cdfba7_0-ja78.

 

Thanks for getting back to us with that detailed info.

 

Would you mind trying with the same account on a different device and seeing if that changes anything?

 

If not, then we suggest you create a new account and then get in touch with our Customer Support team here, who will help you transfer all your content over to your new account and then close the old one.

 

Hope that helps! Let us know if you have any other questions - we'll be right here.

PeterModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"It's my job to see the world and report back. It's my job to feel things fiercely.
And it's my job to be present." - Maggie Rogers

Re: I can't play certain songs!

cdfba7_0-ja78
Music Fan

Hi,

I created another account, as you suggested, the thing is,  the same problem persisted... Many songs were not playable in ablums I didn't like yet.

 

I recently reinstalled the app for my main account and it has gotten worse again.

 

I have truly no idea what to do. Please, if you have any solution, I'd be glad! 

 

Have a nice week.

Re: I can't play certain songs!

Moderator
Moderator

Hey @cdfba7_0-ja78.

 

Thanks for getting back to us, and apologies for the delay!

 

Would you mind trying on a different network (e.g. mobile hotspot) and see if you're still seeing this issue?

 

If that doesn't work for you, could you provide us with the following info:

  • exact Spotify version
  • device and OS version
  • URI of the unplayable track(s)?

Thanks! We'll be looking out for your reply.

PeterModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"It's my job to see the world and report back. It's my job to feel things fiercely.
And it's my job to be present." - Maggie Rogers

Re: I can't play certain songs!

cdfba7_0-ja78
Music Fan


2019-02-15_09h48_07.pngSpotify Version2019-02-15_09h49_45.pngMy PCThanks a lot for keeping in touch.

 

I've linked what you asked (my device and OS version info are in French, I can translate if you want me to).

 

I don't quite know how to get the URI of the unplayable songs, but my spotify is entirely broken, indeed, I deleted by accident many files, probably linked to my liked and saved albums.

 

And, worse, I can't play ANY songs at all2019-02-15_09h55_22.pngUnplayable songs I already liked

I am even more puzzled than before, and I tried using the second account (free) but it is the same...

 

Any answer will be greatly appreciated

Cheers

SUGGESTED POSTS