I cannot access radio on spotify

[QuanHoang]

Hi, I just purchased the premium yesterday (anh now I'm on 30 days trial) and when I open my spotify account there isn't radio in it, either on ios devices or on windows 10. I wonder if there is a sever problem or it happens only to my account

Thanks

[ab-995]

hey QuanHoang, 

That is definiley obscure, try logging out then rebooting your device and then log in again. Hopefully this works, definitley worth trying. Let me know if this doesnt solve your problem!

[QuanHoang]

I did try to log out and log in again on both devices but none of those work. Well I used to have radio on my spotify but since yesterday when I tried premium the radio has totally been removed from my account

[QuanHoang]

There should be a "go to radio" section there, and a "radio" tab in the dashboard

[ab-995]

Having premium should not cause the radio tab to go away becaise I enjoy radio myself. have you tried uninstalling and reinstalling the app maybe??? Also are you able to start radios by clicking on songs and starting radio from there??

[QuanHoang]

Yep I have tried all the things you said and as you can see on the screen cap above when I click on a song to find its radio it just disappear. I like the radio too it is so good at suggesting my fav songs but idk why this thing happens to me. Seem like noone else had experienced this before

[ab-995]

Ive been searching around for the correct solution to your problem for a while now and if those other steps that we tried dont work. i would guess that spotify is using your account as a beta tester. you can read more about it in this link, I know that is a really crappy solution but it might be what happened to you. And i definitley enjoy radio too hopefully they get it all worked out. If you wnt to contact the spotify team go to this online contact form or message @spotifycares on twitter.

[QuanHoang]

this is ridiculous :))) anw thank you so much for your advice I will definitely have to chat with them about this.

Have a nice day

[ab-995]

No problem, Glad i could at least try and help haha!!