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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

81276 Views

9 replies

2 likes

Account
Login
  • 81276 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

656054 Views

13 replies

4 likes

Account
  • 656054 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

736972 Views

18 replies

29 likes

  • 736972 Views
  • 18 replies
  • 29 likes

Music playing automatically

Re-opening, because I didn't saw the ansean on time... I was going to listen to my songs and when I realized I was already playing one, without having chosen, I changed and then came back the same, and I was logged in by web chrome, nobody has my log...

Casual Listener

Re-opening, because I didn't saw the ansean on time...   I was going to listen to my songs and when I realized I was already playing one, without having chosen, I changed and then came back th...

IGORC1

Casual Listener

729 Views

1 replies

0 likes

  • 729 Views
  • 1 replies
  • 0 likes

Superuser Contribution Enable email registration to Spotify

I tried to join spotify a while ago but maybe forgot to confirm my email address.? I don't know. Now when I try to sign up says email is already registered, but when I trying to do the forgot password says email doen't exit to a active account. Help!...

Casual Listener

I tried to join spotify a while ago but maybe forgot to confirm my email address.? I don't know.   Now when I try to sign up says email is already registered, but when I trying to do the fo...

Alfredo

Roadie

782 Views

3 replies

0 likes

Login
  • 782 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't access account

I've had a student premium account with spotify for about 3 years. At the end of December 2017, I was charged a normal premium price. I disputed this with my bank and then later realized that I actually hadn't renewed in time. It is now the beginning...

Newbie

I've had a student premium account with spotify for about 3 years. At the end of December 2017, I was charged a normal premium price. I disputed this with my bank and then later realized that I actua...

Alfredo

Roadie

497 Views

1 replies

0 likes

  • 497 Views
  • 1 replies
  • 0 likes

Superuser Contribution I've lost all my playlists

Hi all. Few weeks ago, I deleted my fb account. After that, I used Spotify normally, but then , one day, it said I needed to log in with my fb details. So I recovered the account, logged in with it, and now all my music have dissapeared, all my playl...

Newbie

Hi all. Few weeks ago, I deleted my fb account. After that, I used Spotify normally, but then , one day, it said I needed to log in with my fb details. So I recovered the account, logged in with it, ...

Alfredo

Roadie

421 Views

1 replies

0 likes

  • 421 Views
  • 1 replies
  • 0 likes

Changed from Premium to Family

Hi,I changed from Premium to Family (togehter with my son). But now I was charged for both, 14.99 plus 9,99 (via Paypal).

Newbie

Hi, I changed from Premium to Family (togehter with my son). But now I was charged for both, 14.99 plus 9,99 (via Paypal).

Felixh31

Music Fan

349 Views

1 replies

0 likes

Account
  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution Troca de plano sem aviso

Bom dia. Durante os 03 meses que se passaram, foram descontados o **bleep** de R$ 26,90 relativo ao pano familiar e hoje (08/02/2018) cobraram como Premium individual. Peco por gentileza que acertem esta divergencia. Contato no meu email; [snip - rem...

Newbie

Bom dia. Durante os 03 meses que se passaram, foram descontados o **bleep** de R$ 26,90 relativo ao pano familiar e hoje (08/02/2018) cobraram como Premium individual. Peco por gentileza que acertem ...

Jemi

Spotify Legend

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Random users keep using my account.. Without having my password and i have logged out on all systems

I am starting to get very annoyed with spotify, for some reason random people can just use my account, for no reason. I have logged out from all of my devices several times and changed my facebook password and still people seem to be able to use my a...

Newbie

I am starting to get very annoyed with spotify, for some reason random people can just use my account, for no reason. I have logged out from all of my devices several times and changed my facebook pa...

Leci

Casual Listener

556 Views

3 replies

0 likes

Account
  • 556 Views
  • 3 replies
  • 0 likes

From Premium to Family went wrong.

My parents have a Family account and invited me to join that account.I had a Premium account and wanted to switch to the Family account of my parents.I don't know what went wrong but when I look at my account now, it says that my Family account wil e...

Casual Listener

My parents have a Family account and invited me to join that account. I had a Premium account and wanted to switch to the Family account of my parents. I don't know what went wrong but when I look ...

Thijsvd

Casual Listener

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

Superuser Contribution A hacked account and no more premium odissey

Hi. Recently I recognize that someone else was using my Spotify account. I notice that Spotify was running elsewhere when I see that are a lot of worse techno music in the world being played in my Android app while I was not using it.I did what was r...

Newbie

Hi.   Recently I recognize that someone else was using my Spotify account. I notice that Spotify was running elsewhere when I see that are a lot of worse techno music in the world being played...

Alfredo

Roadie

581 Views

1 replies

0 likes

Other
Premium
Security
  • 581 Views
  • 1 replies
  • 0 likes

Solved!! Don't know my password or e-mail address!

After a long absence from Spotify Free, I was tempted to sign up for Premium for a little while. Spotify was still logged-in on my PC desktop, so I just paid the money and thought nothing of it. Then I realised that I don't know my password and the e...

Visitor

After a long absence from Spotify Free, I was tempted to sign up for Premium for a little while. Spotify was still logged-in on my PC desktop, so I just paid the money and thought nothing of it. &nb...

Felixh31

Music Fan

2673 Views

1 replies

0 likes

Account
Login
  • 2673 Views
  • 1 replies
  • 0 likes

Family wont work

Hi, we are a few students, who lived together. We started just a family account with spotify. When 2 students tried to connect, it wont work. They received a mail that their address cant be checked and they are banned. But the addresses are the same ...

Newbie

Hi,   we are a few students, who lived together. We started just a family account with spotify.   When 2 students tried to connect, it wont work. They received a mail that their address...

ulfbow

Newbie

463 Views

1 replies

0 likes

  • 463 Views
  • 1 replies
  • 0 likes

Superuser Contribution Big connection problem

Hello,I would like to be able to connect with my email address but spotify asks me for a username to login and it's a series of numbers ..How to connect to my email?

Casual Listener

Hello, I would like to be able to connect with my email address but spotify asks me for a username to login and it's a series of numbers .. How to connect to my email?

Alfredo

Roadie

655 Views

1 replies

0 likes

Account
Login
Premium
  • 655 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify e Facebook

Ha um tempo, tive uma conta gratuita e conectei com o Facebook. Porem, nao uso mais essa conta do Spotify e possuo uma Premium. Gostaria de saber como faco pra desconectar o Facebook daquela conta desativada para conectar na ativa. Obrigada.

Newbie

Ha um tempo, tive uma conta gratuita e conectei com o Facebook. Porem, nao uso mais essa conta do Spotify e possuo uma Premium. Gostaria de saber como faco pra desconectar o Facebook daquela conta de...

Jemi

Spotify Legend

335 Views

1 replies

0 likes

Account
Login
Other
Premium
  • 335 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account from one country, credit card from another

Hi there!I need help. I would like to subscribe to the Premium account, but my account is from Argentina (I am from Argentina), but my credit cards are from Slovenia (I temporarily live in Slovenia). When I want to subscribe for premium, the error it...

Newbie

Hi there! I need help. I would like to subscribe to the Premium account, but my account is from Argentina (I am from Argentina), but my credit cards are from Slovenia (I temporarily live in Slovenia...

Alfredo

Roadie

2034 Views

1 replies

0 likes

  • 2034 Views
  • 1 replies
  • 0 likes

Superuser Contribution Accidentally wrote wrong account data

Hi guys,I just wanted to add an additional family member to my Spotify account. After a click on "Premium Family" on the left panel of my Spotify account settings the system asked about personal information like name, adress and so on. I filled in th...

Regular

Hi guys, I just wanted to add an additional family member to my Spotify account. After a click on "Premium Family" on the left panel of my Spotify account settings the system asked about p...

brasstear1

Regular

1507 Views

6 replies

0 likes

  • 1507 Views
  • 6 replies
  • 0 likes

Spotify Playing Random song (UNLIKE OTHER ISSUES)

For the past week spotify has been acting incredibly strangely and has become infuriating. So I'll be listening to a song, (It doesnt matter if its from a playlist, artist page ect) and randomly, sometime after the song ends or just a couple seconds ...

Casual Listener

For the past week spotify has been acting incredibly strangely and has become infuriating. So I'll be listening to a song, (It doesnt matter if its from a playlist, artist page ect) and randomly, som...

ChookMan

Newbie

7460 Views

7 replies

22 likes

  • 7460 Views
  • 7 replies
  • 22 likes

Superuser Contribution automatically starts other music

Since 2 weeks ago, the album "Drill beats" of Young Shota starts itself. I hate this music and I have never looked for it! I´ve never selected it. It starts suddenly every 10 minutes, no matter which music I am hearing. It is odd and annoying Anyone ...

Casual Listener

Since 2 weeks ago, the album "Drill beats" of Young Shota starts itself. I hate this music and I have never looked for it! I´ve never selected it. It starts suddenly every 10 minutes, no matter which...

Alfredo

Roadie

738 Views

3 replies

0 likes

  • 738 Views
  • 3 replies
  • 0 likes

Cant login after previous update on android

After last night's update on Spotify, it logged me out this morning and i cant relogin anymore from my Samsung android phone. Account logins with PC & browser work for same account + password as does web player, so it seems it related to mobile/andro...

Casual Listener

After last night's update on Spotify, it logged me out this morning and i cant relogin anymore from my Samsung android phone.   Account logins with PC & browser work for same account + pas...

TeeLai

Casual Listener

416 Views

1 replies

0 likes

Account
Login
  • 416 Views
  • 1 replies
  • 0 likes

Account stolen

A few weeks ago my account was hacked/stolen. The first thing this person did was change the email address, then I assume my password. After they changed the email address which notified me (of their email address too...) I quickly emailed back the a...

Casual Listener

A few weeks ago my account was hacked/stolen. The first thing this person did was change the email address, then I assume my password. After they changed the email address which notified me (of their...

Luke

Spotify Star

1498 Views

5 replies

0 likes

Account
Premium
Subscription
  • 1498 Views
  • 5 replies
  • 0 likes

Spotify says I am abroad when logging in on phone

Cannot log into spotify on my phone as it says I am abroad and that my 14 days free are up, I have premium and both my payment details and account details both match the country that I am in.

Newbie

Cannot log into spotify on my phone as it says I am abroad and that my 14 days free are up, I have premium and both my payment details and account details both match the country that I am in.

Luke

Spotify Star

398 Views

1 replies

0 likes

  • 398 Views
  • 1 replies
  • 0 likes