Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420982 Views
  • 965 replies
  • 108 likes
  • Account
  • 420982 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186318 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186318 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103412 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103412 Views
  • 69 replies
  • 10 likes

Superuser Contribution invitations failing

I have just signed up for premium. When I send an invitation to a family member and they click on "accept invitation" they are sent to a page that only allows a free trial, not to join under the family plan. I need help or I will have cancel our fami...

  • Newbie
  • I have just signed up for premium. When I send an invitation to a family member and they click on "accept invitation" they are sent to a page that only allows a free trial, not to join under the...
  • ZullyB
  • Roadie
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

I just cancel my Family Plan and I want a refund please!

Hey there: I just tried to upgrade my account from Premium to a Family Plan because I thought my family might like it, but they don't want it. So I change it back to Premium, but it says: Your plan will change on 3/9/18 Days left on Premium for Famil...

  • Newbie
  • Hey there:   I just tried to upgrade my account from Premium to a Family Plan because I thought my family might like it, but they don't want it. So I change it back to Premium, but it says: &nbs...
  • Maxim
  • Spotify Star
  • 814 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 814 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium payment

Hi! I want to pay premium thru my mobile carrier but it says something went wrong. I load up already. What should I do? Help please. Thank you.

  • Newbie
  • Hi! I want to pay premium thru my mobile carrier but it says something went wrong. I load up already. What should I do? Help please. Thank you.
  • ZullyB
  • Roadie
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mi musica va rapido.

Antes era con ciertas canciones, pero desde que note este cambio de velocidad me doy cuenta de que es en todas las canciones, va mas rapido de lo normal.Incluso el marcador de cuanto dura la cancion va rapido no llega a marcar lo que dura 1 segundo, ...

  • Newbie
  • Antes era con ciertas canciones, pero desde que note este cambio de velocidad me doy cuenta de que es en todas las canciones, va mas rapido de lo normal. Incluso el marcador de cuanto dura la cancio...
  • ZullyB
  • Roadie
  • 12931 Views
  • 1 replies
  • 5 likes
  • 12931 Views
  • 1 replies
  • 5 likes

Superuser Contribution Quiero cerrar una cuenta a la que no tengo acceso

Hola,ya no tengo acceso a una cuenta y quiero cerrarla para no seguir pagando un servicio que no voy a usar,como puedo hacer para eliminarla si no puedo acceder a ella?

  • Newbie
  • Hola,ya no tengo acceso a una cuenta y quiero cerrarla para no seguir pagando un servicio que no voy a usar,como puedo hacer para eliminarla si no puedo acceder a ella?
  • ZullyB
  • Roadie
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Recall Spotify premium

Hi, I wanted to recall my spotify premium account but I forgot my password. So I changed it and at the same time my username changed too. Now I can log in with my new passwort and username, but my account is not premium anymore. It's the Free version...

  • Newbie
  • Hi, I wanted to recall my spotify premium account but I forgot my password. So I changed it and at the same time my username changed too. Now I can log in with my new passwort and username, but my ac...
  • sean_andrew1777
  • Newbie
  • 434 Views
  • 2 replies
  • 0 likes
  • 434 Views
  • 2 replies
  • 0 likes

Solved!! 2 Spotify Accounts, 1 Paypal Account

Hi, could i pay 2 subscriptions with the same paypal account?I have mine, but i want to pay subscription for one of my friends. Thanks

  • Newbie
  • Hi, could i pay 2 subscriptions with the same paypal account? I have mine, but i want to pay subscription for one of my friends.     Thanks 🙂
  • Racehawk
  • Casual Listener
  • 9631 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 9631 Views
  • 3 replies
  • 0 likes

family and hotmail

Hello community.I wanna add an @ hotmail.de account to my family.Spotify shows that she is invided, but no email arrived.She use Facebook to log in. With the same email address.

  • Casual Listener
  • Hello community. I wanna add an @ hotmail.de account to my family. Spotify shows that she is invided, but no email arrived. She use Facebook to log in. With the same email address.
  • ojsalmeron
  • Newbie
  • 9866 Views
  • 7 replies
  • 2 likes
  • 9866 Views
  • 7 replies
  • 2 likes

Premium owner acc

So my Dad's premium owner account is unaccesible and we cant get back into it? It has dissapeared

  • Casual Listener
  • So my Dad's premium owner account is unaccesible and we cant get back into it? It has dissapeared
  • CryticalAce
  • Community Legend
  • 506 Views
  • 3 replies
  • 0 likes
  • 506 Views
  • 3 replies
  • 0 likes

Superuser Contribution Missing Saved Songs

I logged into my Spotify Premium account today and I noticed that all the songs I've 'saved' in the past year are now mysteriously gone. I also noticed a large number of my playlists were deleted. Fortunately, I was able to recover the playlists but ...

  • Casual Listener
  • I logged into my Spotify Premium account today and I noticed that all the songs I've 'saved' in the past year are now mysteriously gone. I also noticed a large number of my playlists were deleted. Fo...
  • Alfredo
  • Roadie
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution Customer Service Issue

I don't know where else to go for this issue, emailing back and forth hasn't produced any results that I am happy with, so I'm hoping a representative here on the forums can further help me. I would like to state here that I have never shared my pass...

  • Casual Listener
  • I don't know where else to go for this issue, emailing back and forth hasn't produced any results that I am happy with, so I'm hoping a representative here on the forums can further help me.   ...
  • ct20
  • Newbie
  • 1111 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Security
    Subscription
  • 1111 Views
  • 7 replies
  • 0 likes

Solved!! Username on Spotify

So I was required to create a Spotify account using Facebook, which is irritiating but manageable. How do I change my Spotify username? Right now it seems I must log int to Spotify as my Facebook name (not comfortable with that) and elsewhere it list...

  • Casual Listener
  • So I was required to create a Spotify account using Facebook, which is irritiating but manageable.  How do I change my Spotify username?  Right now it seems I must log int to Spotify as my ...
  • carmenchumacero
  • Newbie
  • 141575 Views
  • 165 replies
  • 13 likes
  • 141575 Views
  • 165 replies
  • 13 likes

Superuser Contribution GLOBE POSTPAID TERMINATED CONTRACT

I CAN'T SUBSCRIBE ON FAMILY PREMIUM SUBSCRIPTION BECAUSE IT'S TELLING ME THAT MY ACCOUNT WAS STILL CONNECTED TO THEIR GLOBE PARTNER.

  • Newbie
  • I CAN'T SUBSCRIBE ON FAMILY PREMIUM SUBSCRIPTION BECAUSE IT'S TELLING ME THAT MY ACCOUNT WAS STILL CONNECTED TO THEIR GLOBE PARTNER.
  • Alfredo
  • Roadie
  • 763 Views
  • 1 replies
  • 0 likes
  • 763 Views
  • 1 replies
  • 0 likes

Superuser Contribution new account

I signed up using facebook and when I go to settings and go under social and try to sign out I don't see that option. so I am guessing I created my account using facebook. Now I need to create a new account because I don't want to have it using faceb...

  • Newbie
  • I signed up using facebook and when I go to settings and go under social and try to sign out I don't see that option. so I am guessing I created my account using facebook. Now I need to create a new ...
  • Alfredo
  • Roadie
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in

ah I don't know where else to contact someone for help... Yesterday I was listening to spotify, left the pc for a bit and came back logged out. I had recently changed the email address for that account but trying every email I could think of didn't w...

  • Visitor
  • ah I don't know where else to contact someone for help...   Yesterday I was listening to spotify, left the pc for a bit and came back logged out. I had recently changed the email address for t...
  • Alfredo
  • Roadie
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify doesn't let me log in

The log in screen first said that there was no active Spotify account with this email and password. I tried again, a million times, and then it said that this function is not available right now. I forgot the email adress this account was attached to...

  • Newbie
  • The log in screen first said that there was no active Spotify account with this email and password. I tried again, a million times, and then it said that this function is not available right now. I f...
  • Alfredo
  • Roadie
  • 325 Views
  • 1 replies
  • 1 likes
  • 325 Views
  • 1 replies
  • 1 likes

Can't log in

Logged off on my phone and tried to log back in and says user name or password incorrect. But I can log into website. Can anyone help me ?

  • Newbie
  • Logged off on my phone and tried to log back in and says user name or password incorrect. But I can log into website.  Can anyone help me ?
  • phan_times
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify, not everyone is equal.

On the issue of greyed out songs, it's not right that a whole album is available except one song. I pay my subscription same as anyone in the world. If i'm not getting the same product as everyone else then i am being ripped off and want a refund or ...

  • Newbie
  • On the issue of greyed out songs, it's not right that a whole album is available except one song. I pay my subscription same as anyone in the world. If i'm not getting the same product as everyone el...
  • Alfredo
  • Roadie
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution iPod Touch 6G Spotify app does not open

After download of spotify App on Ipod Touch 6G, I entered Email and password and after Enter the App shut down. App deleted, ipod shut down, start ipod again, start App download again, same reaction. What can i do? Best regards Stephan

  • Newbie
  • After download of spotify App on Ipod Touch 6G, I entered Email and password and after Enter the App shut down. App deleted, ipod shut down, start ipod again, start App download again, same reaction....
  • Alfredo
  • Roadie
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes