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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76206 Views

28 replies

0 likes

  • 76206 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93952 Views

9 replies

2 likes

Account
Login
  • 93952 Views
  • 9 replies
  • 2 likes

Superuser Contribution "login button does not react when clicked on iphone 6"

So my login button does not react when click it on my iphone 6, neither does the "create account" one. Quick google searches gave nothing and so i as here. I have wiped app twice and wiped data in settings-programs-spotify.

Newbie

So my login button does not react when click it on my iphone 6, neither does the "create account" one. Quick google searches gave nothing and so i as here. I have wiped app twice and wiped data in se...

Alfredo

Roadie

546 Views

1 replies

0 likes

Account
Login
Other
  • 546 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Change Country to Hong Kong

I recently moved to Hong Kong. I'm trying to update my payment settings to my HK credit card because I can't change my country in my profile to Hong Kong. Spotify's instructions are to enter the new card's info and the new zip code, and then I'll be ...

Casual Listener

I recently moved to Hong Kong. I'm trying to update my payment settings to my HK credit card because I can't change my country in my profile to Hong Kong. Spotify's instructions are to enter the new ...

Alfredo

Roadie

2784 Views

1 replies

0 likes

Subscription
  • 2784 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deleted facebook account and want to cancel my premium

Hey dears, i sent a request form but there is no any solution about my problem.I have deleted my facebook so i can't login into again so i want cancel my 60 days trial premium.

Visitor

Hey dears, i sent a request form but there is no any solution about my problem. I have deleted my facebook so i can't login into again so i want cancel my 60 days trial premium. 

Alfredo

Roadie

556 Views

1 replies

0 likes

  • 556 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free Legit premium?

Hello, I recently got Spotify on my tablet and somehow, I can skip anytime, pick the song I want without Shuffle, etc. (Exluding ads) as if I have premium. This is not a problem on my phone. NOTE: It is not a cracked version, It's downloaded from the...

Newbie

Hello, I recently got Spotify on my tablet and somehow, I can skip anytime, pick the song I want without Shuffle, etc. (Exluding ads) as if I have premium. This is not a problem on my phone.   ...

Alfredo

Roadie

1445 Views

1 replies

0 likes

Mobile
  • 1445 Views
  • 1 replies
  • 0 likes

Solved!! mudando de pais

bom dia, vou me mudar para outro pais, portanto, vou mudar para uma conta desse pais, como se faz para recuperar minhas musicas salvas?

Newbie

bom dia, vou me mudar para outro pais, portanto, vou mudar para uma conta desse pais, como se faz para recuperar minhas musicas salvas?  

Bittencourt

Spotify Star

575 Views

1 replies

0 likes

  • 575 Views
  • 1 replies
  • 0 likes

BLOCK PERSON

How can I block somebody or make him unfollow me without asking him/her in reallife.I have Spotify Premium in Germany.THANKS A LOT

Newbie

How can I block somebody or make him unfollow me without asking him/her in reallife. I have Spotify Premium in Germany. THANKS A LOT

rossi1911

Community Legend

648 Views

1 replies

0 likes

Account
Other
  • 648 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong country PL

Hi I live in Poland my adress IP is from Poland, we bought with brother share Family Spotify, we llve in the same house adress, the same IP address but I am not able to connect with Family spotify. His country is Poland and my is USA.... In my accoun...

Newbie

Hi   I live in Poland my adress IP is from Poland, we bought with brother share Family Spotify, we llve in the same house adress, the same IP address but I am not able to connect with Family s...

Alfredo

Roadie

483 Views

1 replies

0 likes

  • 483 Views
  • 1 replies
  • 0 likes

Troubled log in

I have problem while log in with my signed-up-email. I once reset the password but forget again. So I log in with my Facebook. And now when I try to reset the password again Spotify say that there’s no registered account with that e-mail -.- please s...

Newbie

I have problem while log in with my signed-up-email. I once reset the password but forget again. So I log in with my Facebook. And now when I try to reset the password again Spotify say that there’s ...

IAMHE

Music Fan

429 Views

1 replies

0 likes

Account
Login
  • 429 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution user name is changed

my user name is changed and although I log in by my Facebook my user name is different. Normally it was the same name as my Facebook name but now it is something else. how can I get it back to my Facebook name? And something else.. The other day some...

Newbie

my user name is changed and although I log in by my Facebook my user name is different. Normally it was the same name as my Facebook name but now it is something else. how can I get it back to my Fac...

Alfredo

Roadie

698 Views

1 replies

0 likes

  • 698 Views
  • 1 replies
  • 0 likes

Superuser Contribution Non accessable premium account

I've recently been having problems with my phone, random shutoffs, screen burn etc. I had called customer service of my phone manufacterer and they told me that just factory resetting should fix it and if not to call back. I did and, as I thought tha...

Newbie

I've recently been having problems with my phone, random shutoffs, screen burn etc. I had called customer service of my phone manufacterer and they told me that just factory resetting should fix it a...

Alfredo

Roadie

639 Views

1 replies

0 likes

  • 639 Views
  • 1 replies
  • 0 likes

I can't change my password ( Error :We're all mixed up )

Hello I have a problem for changing a password.First i login with my facebook account and then set a password too.Now i can use my password and my facebook for login but the problem is i need to Change my password or delete my password and using face...

Visitor

Hello  I have a problem for changing a password. First i login with my facebook account and then set a password too. Now i can use my password and my facebook for login but the problem is i n...

RODENUT

Newbie

1308 Views

1 replies

0 likes

  • 1308 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist not showing all my songs

I have over 90 songs on my playlist, I can see them and play them but no one else can, they only see 3 songs. I've made it public, tried collaborative, shared it with multiple people, I've tried any option I could think of. Please help!

Newbie

I have over 90 songs on my playlist, I can see them and play them but no one else can, they only see 3 songs. I've made it public, tried collaborative, shared it with multiple people, I've tried any ...

Murpface

Casual Listener

2329 Views

3 replies

1 likes

  • 2329 Views
  • 3 replies
  • 1 likes

Samsung TV logs out automatically

Hi, I have a Samsung TV (the frame 65”). The Spotify app keeps logging me out and I need to either log in with password or use connect to get going again. This is somewhat frustrating.Any suggestions? Thanks.

Newbie

Hi, I have a Samsung TV (the frame 65”).    The Spotify app keeps logging me out and I need to either log in with password or use connect to get going again. This is somewhat frustrating....

Jet431

Casual Listener

1630 Views

3 replies

1 likes

  • 1630 Views
  • 3 replies
  • 1 likes

Solved!! I have premiu for family, and want to listen to mobile Phone and Pad at the same time, on one user.

I have premium for family, and want to listen to mobile Phone and Pad at the same time, registred on the same user, (e-mail) isn't that possible? It looks like I have to choose from which device I want to be listening.

Casual Listener

I have premium for family, and want to listen to mobile Phone and Pad at the same time, registred on the same user, (e-mail) isn't that possible? It looks like I have to choose from which device I wa...

Kjhes

Casual Listener

1082 Views

4 replies

0 likes

Account
Premium
  • 1082 Views
  • 4 replies
  • 0 likes

Solved!! Discover weekly not updating

Last my Discover Weekly playlist got updated was on 3-Oct-2016. Please restore its activity. Missing it too much already.

Casual Listener

Last my Discover Weekly playlist got updated was on 3-Oct-2016. Please restore its activity. Missing it too much already.

Dylanmercieca

Newbie

2803 Views

8 replies

0 likes

Account
Other
  • 2803 Views
  • 8 replies
  • 0 likes

Account detail changed

Hi everybody, I’m having troubles with my account.I know people may have asked it a billion times, but how can I have back my account when the email and the password has been changed probably by a virus or illegally by unknown? I received an email fr...

Newbie

Hi everybody, I’m having troubles with my account. I know people may have asked it a billion times, but how can I have back my account when the email and the password has been changed probably by a ...

Maxim

Spotify Star

3596 Views

1 replies

0 likes

Account
Security
  • 3596 Views
  • 1 replies
  • 0 likes

Tried everything cannot login

Hi all, I have tried everything Facebook, email to login to my Spotify account. Since I can remember I have not been able to use the service. I believe my profile or something is corrupt. Can someone reset my profile ?

Casual Listener

Hi all, I have tried everything Facebook, email to login to my Spotify account. Since I can remember I have not been able to use the service. I believe my profile or something is corrupt. Can someone...

gbireland123

Casual Listener

635 Views

2 replies

0 likes

  • 635 Views
  • 2 replies
  • 0 likes

Play on Two Devices at once

This is what I am trying to see if I can do: Play a "go to sleep" playlist in my son's room to get him to sleep and "favorites" playlist on my laptop so I can do work (without falling asleep) simultaneously.. Would I be able to do that if I get premi...

Newbie

This is what I am trying to see if I can do:   Play a "go to sleep" playlist in my son's room to get him to sleep and "favorites" playlist on my laptop so I can do work (without falling asle...

echawqui

Newbie

88777 Views

8 replies

2 likes

Other
Premium
  • 88777 Views
  • 8 replies
  • 2 likes

Superuser Contribution Country problem

I have spotify premium. I got it in Turkey but when i moved Italy, Spotify changed my membership. Now i am basic user but i am paying for premium. Can you please help me? Also, spotify help doesnt useful.

Newbie

I have spotify premium. I got it in Turkey but when i moved Italy, Spotify changed my membership. Now i am basic user but i am paying for premium. Can you please help me? Also, spotify help doesnt us...

Julian

Moderator

590 Views

1 replies

0 likes

  • 590 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Account Details not reflecting account details Facebook

Hi there, I have changed my email address on Facebook a very long time ago. I noticed on my spotify it's still on my old email address and it won't let me change it. I'm getting this notice instead "You can edit your email address, gender, and birthd...

Regular

Hi there, I have changed my email address on Facebook a very long time ago. I noticed on my spotify it's still on my old email address and it won't let me change it.  I'm getting this notice ...

Alfredo

Roadie

1009 Views

4 replies

0 likes

  • 1009 Views
  • 4 replies
  • 0 likes