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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

80260 Views

28 replies

0 likes

  • 80260 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

99447 Views

9 replies

2 likes

Account
Login
  • 99447 Views
  • 9 replies
  • 2 likes

Superuser Contribution Non accessable premium account

I've recently been having problems with my phone, random shutoffs, screen burn etc. I had called customer service of my phone manufacterer and they told me that just factory resetting should fix it and if not to call back. I did and, as I thought tha...

Newbie

I've recently been having problems with my phone, random shutoffs, screen burn etc. I had called customer service of my phone manufacterer and they told me that just factory resetting should fix it a...

Alfredo

Roadie

647 Views

1 replies

0 likes

  • 647 Views
  • 1 replies
  • 0 likes

I can't change my password ( Error :We're all mixed up )

Hello I have a problem for changing a password.First i login with my facebook account and then set a password too.Now i can use my password and my facebook for login but the problem is i need to Change my password or delete my password and using face...

Visitor

Hello  I have a problem for changing a password. First i login with my facebook account and then set a password too. Now i can use my password and my facebook for login but the problem is i n...

RODENUT

Newbie

1318 Views

1 replies

0 likes

  • 1318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist not showing all my songs

I have over 90 songs on my playlist, I can see them and play them but no one else can, they only see 3 songs. I've made it public, tried collaborative, shared it with multiple people, I've tried any option I could think of. Please help!

Newbie

I have over 90 songs on my playlist, I can see them and play them but no one else can, they only see 3 songs. I've made it public, tried collaborative, shared it with multiple people, I've tried any ...

Murpface

Casual Listener

2347 Views

3 replies

1 likes

  • 2347 Views
  • 3 replies
  • 1 likes

Samsung TV logs out automatically

Hi, I have a Samsung TV (the frame 65”). The Spotify app keeps logging me out and I need to either log in with password or use connect to get going again. This is somewhat frustrating.Any suggestions? Thanks.

Newbie

Hi, I have a Samsung TV (the frame 65”).    The Spotify app keeps logging me out and I need to either log in with password or use connect to get going again. This is somewhat frustrating....

Jet431

Casual Listener

1651 Views

3 replies

1 likes

  • 1651 Views
  • 3 replies
  • 1 likes

Solved!! I have premiu for family, and want to listen to mobile Phone and Pad at the same time, on one user.

I have premium for family, and want to listen to mobile Phone and Pad at the same time, registred on the same user, (e-mail) isn't that possible? It looks like I have to choose from which device I want to be listening.

Casual Listener

I have premium for family, and want to listen to mobile Phone and Pad at the same time, registred on the same user, (e-mail) isn't that possible? It looks like I have to choose from which device I wa...

Kjhes

Casual Listener

1099 Views

4 replies

0 likes

Account
Premium
  • 1099 Views
  • 4 replies
  • 0 likes

Solved!! Discover weekly not updating

Last my Discover Weekly playlist got updated was on 3-Oct-2016. Please restore its activity. Missing it too much already.

Casual Listener

Last my Discover Weekly playlist got updated was on 3-Oct-2016. Please restore its activity. Missing it too much already.

Dylanmercieca

Newbie

2833 Views

8 replies

0 likes

Account
Other
  • 2833 Views
  • 8 replies
  • 0 likes

Account detail changed

Hi everybody, I’m having troubles with my account.I know people may have asked it a billion times, but how can I have back my account when the email and the password has been changed probably by a virus or illegally by unknown? I received an email fr...

Newbie

Hi everybody, I’m having troubles with my account. I know people may have asked it a billion times, but how can I have back my account when the email and the password has been changed probably by a ...

Maxim

Spotify Star

3604 Views

1 replies

0 likes

Account
Security
  • 3604 Views
  • 1 replies
  • 0 likes

Tried everything cannot login

Hi all, I have tried everything Facebook, email to login to my Spotify account. Since I can remember I have not been able to use the service. I believe my profile or something is corrupt. Can someone reset my profile ?

Casual Listener

Hi all, I have tried everything Facebook, email to login to my Spotify account. Since I can remember I have not been able to use the service. I believe my profile or something is corrupt. Can someone...

gbireland123

Casual Listener

639 Views

2 replies

0 likes

  • 639 Views
  • 2 replies
  • 0 likes

Play on Two Devices at once

This is what I am trying to see if I can do: Play a "go to sleep" playlist in my son's room to get him to sleep and "favorites" playlist on my laptop so I can do work (without falling asleep) simultaneously.. Would I be able to do that if I get premi...

Newbie

This is what I am trying to see if I can do:   Play a "go to sleep" playlist in my son's room to get him to sleep and "favorites" playlist on my laptop so I can do work (without falling asle...

echawqui

Newbie

88825 Views

8 replies

2 likes

Other
Premium
  • 88825 Views
  • 8 replies
  • 2 likes

Superuser Contribution Country problem

I have spotify premium. I got it in Turkey but when i moved Italy, Spotify changed my membership. Now i am basic user but i am paying for premium. Can you please help me? Also, spotify help doesnt useful.

Newbie

I have spotify premium. I got it in Turkey but when i moved Italy, Spotify changed my membership. Now i am basic user but i am paying for premium. Can you please help me? Also, spotify help doesnt us...

Julian

Moderator

598 Views

1 replies

0 likes

  • 598 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Account Details not reflecting account details Facebook

Hi there, I have changed my email address on Facebook a very long time ago. I noticed on my spotify it's still on my old email address and it won't let me change it. I'm getting this notice instead "You can edit your email address, gender, and birthd...

Regular

Hi there, I have changed my email address on Facebook a very long time ago. I noticed on my spotify it's still on my old email address and it won't let me change it.  I'm getting this notice ...

Alfredo

Roadie

1045 Views

4 replies

0 likes

  • 1045 Views
  • 4 replies
  • 0 likes

Solved!! Moved to other country

Hi While ago we moved to another country from USA (South Carolina) to Europe (Czech Republic). And bank blocked my debit card just a few days ago which I am using for payments (Spotify Premium). So all my music is located mostly in the USA also my di...

Casual Listener

Hi 🙂   While ago we moved to another country from USA (South Carolina) to Europe (Czech Republic).   And bank blocked my debit card just a few days ago which I am using for paymen...

BrouweTravel

Casual Listener

797 Views

2 replies

0 likes

Account
Premium
  • 797 Views
  • 2 replies
  • 0 likes

Solved!! A device I don't own or use is connected to my Spotify and I want to get it off!!

A PS4 has somehow gotten my account, and is using it, and it is not mine and I don't recognize it, I need to get rid of this device on my account! Please help!

Newbie

A PS4 has somehow gotten my account, and is using it, and it is not mine and I don't recognize it, I need to get rid of this device on my account! Please help!

user-removed

Not applicable

6266 Views

4 replies

0 likes

  • 6266 Views
  • 4 replies
  • 0 likes

Changing account over from UK to Ireland.

Hi all, I have relocated to Ireland from the UK. I am trying to update my details and change the bank account I am paying out of (from a British to an Irish bank account) .When I try to update my Spotify premium account details, the "country" box is ...

Casual Listener

Hi all,   I have relocated to Ireland from the UK. I am trying to update my details and change the bank account I am paying out of (from a British to an Irish bank account) . When I try t...

forsakenhorizon

Music Fan

1128 Views

1 replies

0 likes

  • 1128 Views
  • 1 replies
  • 0 likes

Spotify for Business / Commercial Accounts

Curious if anyone out there is using Spotify successfully in a business setting? I understand it's not something Spotify is offering, but maybe they are paying the Licensing fees directly to the agencies just to use the Spotify service? I'm curious i...

Newbie

Curious if anyone out there is using Spotify successfully in a business setting? I understand it's not something Spotify is offering, but maybe they are paying the Licensing fees directly to the agen...

Brady-R

Newbie

25814 Views

3 replies

0 likes

Account
Other
Subscription
  • 25814 Views
  • 3 replies
  • 0 likes

How the **bleep** do I actually see and play music on here? All i can see is my profile details.

After no end of trouble logging in, did password reset five times, uninstalled and reinstalled the app twice, all I am able to see is my profile details and help topics, which are no help whatsoever. Nowhere is there an option to view or play music. ...

Visitor

After no end of trouble logging in, did password reset five times, uninstalled and reinstalled the app twice, all I am able to see is my profile details and help topics, which are no help whatsoever....

forsakenhorizon

Music Fan

613 Views

2 replies

0 likes

  • 613 Views
  • 2 replies
  • 0 likes

Charged for full premium amount instead of student discount amount

I'm checking my bank account and see I was charged $9.99 for having Spotify Premium, but I've been on the Student discount so I understand why I wasn't instead charegd $4.99. I wasn't notified that student discounts only lasted for a year and that so...

Newbie

I'm checking my bank account and see I was charged $9.99 for having Spotify Premium, but I've been on the Student discount so I understand why I wasn't instead charegd $4.99. I wasn't notified that s...

Hippiedippiegrl

Newbie

1976 Views

6 replies

5 likes

Subscription
  • 1976 Views
  • 6 replies
  • 5 likes

Superuser Contribution Change email address and use it for a new account?

Hello,I would like to create a new account with an email address already in use in another account. If I change the email in account A, could I use the old email address from account A for account B?Thanks a lot for your answer. PS: If anyone wonders...

Visitor

Hello, I would like to create a new account with an email address already in use in another account. If I change the email in account A, could I use the old email address from account A for account ...

Jack

Roadie

1161 Views

1 replies

0 likes

  • 1161 Views
  • 1 replies
  • 0 likes

Facebook Activity Log

I found out that my Spotify activity log on Facebook is no longer updated but my social setting option 'Publish Activity' is still checked. Does anyone know why this happened?

Newbie

I found out that my Spotify activity log on Facebook is no longer updated but my social setting option 'Publish Activity' is still checked. Does anyone know why this happened?

misskeykey

Casual Listener

853 Views

1 replies

3 likes

  • 853 Views
  • 1 replies
  • 3 likes

Superuser Contribution Cancle

How too Cancle my account ?? ? 

Newbie

How too Cancle my account ?? ?  

Julian

Moderator

1866 Views

1 replies

0 likes

  • 1866 Views
  • 1 replies
  • 0 likes