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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9066 Views
  • 1 replies
  • 9 likes
  • Security
  • 9066 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 482322 Views
  • 979 replies
  • 111 likes
  • Account
  • 482322 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210974 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210974 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120973 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120973 Views
  • 72 replies
  • 12 likes

Cant´t change my credit card!

Hi! I have a new credit card and I´m trying to change the information on my Spotify-page. But I cant! When I try to press "change payment method or credit card details" nothing happens. I never come to another page! Can someone help me? /Liselott

  • Casual Listener
  • Hi! I have a new credit card and I´m trying to change the information on my Spotify-page. But I cant! When I try to press  "change payment method or credit card details" nothing happens. I n...
  • kortjames
  • Newbie
  • 3497 Views
  • 16 replies
  • 0 likes
  • 3497 Views
  • 16 replies
  • 0 likes

Forgot my email and my password

hey everyone,I forgot the email and the password for my spotify account and now I can't log in, neither can I get an email to reset my password and it's still purchasing me every month because I have premium and I can't cancel it because I can't log ...

  • Newbie
  • hey everyone, I forgot the email and the password for my spotify account and now I can't log in, neither can I get an email to reset my password and it's still purchasing me every month because...
  • IguanaSetup
  • Community Legend
  • 520 Views
  • 1 replies
  • 0 likes
  • 520 Views
  • 1 replies
  • 0 likes

How i know which is my artist account

Hi everyone i have a problem my single was released today and i didn't make a artist page before (cause i didn't see where)now my single is in a other artists name and his albums....how can i fix the problem my distributer is tunecore already send th...

  • Newbie
  • Hi everyone i have a problem my single was released today and i didn't make a artist page before (cause i didn't see where) now my single is in a other artists name and his albums.... how can i fix...
  • Maxim
  • Spotify Star
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Superuser Contribution why i can't hear "bachata rosa" by "juan luis guerra" complete?

Hello, i have a premium account, i'm frome Chile (so excuse my english by the way).I see the album "Bachata Rosa" by "Juan Luis Guerra" in spotify, but when i want to hear it or add it on a playlist, i only can see one song (La bilirrubina). In the d...

  • Regular
  • Hello, i have a premium account, i'm frome Chile (so excuse my english by the way). I see the album "Bachata Rosa" by "Juan Luis Guerra" in spotify, but when i want to hear it or add it on a pl...
  • RobinsonPicero
  • Newbie
  • 4100 Views
  • 6 replies
  • 9 likes
  • Other
  • 4100 Views
  • 6 replies
  • 9 likes

Paying for Premium family account but get free

Strange. I'am paying for a premium family account. The last note is from 27/2/2018, but when I'm logging in spotify says I have a free account. How can I solve this problem.Besides of that. Very user unfriendly that I can't contact spotify directly f...

  • Casual Listener
  • Strange. I'am paying for a premium family account. The last note is from 27/2/2018, but when I'm logging in spotify says I have a free account. How can I solve this problem. Besides of that. Very us...
  • claireinbasel
  • Newbie
  • 308 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 308 Views
  • 1 replies
  • 0 likes

My username is just a random string of numbers and letters

I made a new account recently, but when my friends tried to find my account they notified me that my username was just a random string of numbers and letters. I definitely did not do this myself. Is there anything I can do to change this?

  • Casual Listener
  • I made a new account recently, but when my friends tried to find my account they notified me that my username was just a random string of numbers and letters. I definitely did not do this myself. Is ...
  • Luke
  • Spotify Star
  • 512 Views
  • 1 replies
  • 0 likes
  • Account
  • 512 Views
  • 1 replies
  • 0 likes

Descargo musica en Spotify, se almacena en la tarjeta SD, pero no la puedo escuchar offline.

Lo que pasa es que consegui Spotify Premium hace unos dias, desde entonces he intentado descargar musica, se descarga bastantes e incluso puedo ver los files en los datos de la app en la SD. Sin embargo, cuando trato de escuchar musica offline, ningu...

  • Newbie
  • Lo que pasa es que consegui Spotify Premium hace unos dias, desde entonces he intentado descargar musica, se descarga bastantes e incluso puedo ver los files en los datos de la app en la SD. Sin emba...
  • 1827 Views
  • 0 replies
  • 1 likes
  • 1827 Views
  • 0 replies
  • 1 likes

unable to update credit card info on subscription screen

My credit card has recently changed. On the subscription screen I am trying to update the credit card info. The screen does not allow to change anything. Please help Thanks

  • Newbie
  • My credit card has recently changed. On the subscription screen I am trying to update the credit card info.   The screen does not allow to change anything.   Please help   Thanks
  • Mmari514
  • Newbie
  • 829 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 829 Views
  • 3 replies
  • 0 likes

Facebook account removal

My old Spotify account is linked to my Facebook account.The thing is, I want to be able to link my new account to my Facebook account, and not the old one.Is there anyway I can remove it myself, or do I ask staff?

  • Casual Listener
  • My old Spotify account is linked to my Facebook account. The thing is, I want to be able to link my new account to my Facebook account, and not the old one. Is there anyway I can remove it myself, ...
  • Luke
  • Spotify Star
  • 658 Views
  • 3 replies
  • 0 likes
  • Account
    Other
  • 658 Views
  • 3 replies
  • 0 likes

Solved!! CANT GET INTO NEW ARTIST ACCOUNT

Sooo, on TuneCore I created an account and uploaded a song to an account, "Schrimp", I just happened to realize that the song is on Spotify and I don't have access to this account... What do I do so I can claim my account?? Side notes, is there anywa...

  • Casual Listener
  • Sooo, on TuneCore I created an account and uploaded a song to an account, "Schrimp", I just happened to realize that the song is on Spotify and I don't have access to this account... What do I do so ...
  • frenkiebronik
  • Newbie
  • 8532 Views
  • 6 replies
  • 0 likes
  • Account
    Other
  • 8532 Views
  • 6 replies
  • 0 likes

Account ergens anders in gebruik

Om de zoveel tijd stopt mijn Spotify met afspelen en geeft hij de melding "uw account is ergens anders inngebruik". Maar ik heb nubal meerdere malen via de site uitgelocht op alle platformen en mijn wachtwoord veranderd, maar hij blijft de melding ge...

  • Newbie
  • Om de zoveel tijd stopt mijn Spotify met afspelen en geeft hij de melding "uw account is ergens anders inngebruik". Maar ik heb nubal meerdere malen via de site uitgelocht op alle platformen en mijn ...
  • Hubo
  • Community Legend
  • 1099 Views
  • 1 replies
  • 1 likes
  • 1099 Views
  • 1 replies
  • 1 likes

Someone gained access to my account and deleted all my playlists.

As the title says, someone gained access to my spotify account and deleted all my playlists. I was able to change the password and regain control of my account, but my playlists are still all gone. Could i have some assistance here?

  • Casual Listener
  • As the title says, someone gained access to my spotify account and deleted all my playlists. I was able to change the password and regain control of my account, but my playlists are still all gone. C...
  • magnusrambech
  • Casual Listener
  • 651 Views
  • 1 replies
  • 0 likes
  • 651 Views
  • 1 replies
  • 0 likes

Solved!! Contact number for Spotify in the UK? My CC charged £334.95 last month

and my account now not accessible! Obviously some sort of fraud but the multiple charges of £50, £25 and £9.99 all have my spotify username against them on my credit card statement, exactly the same as my normal charge of £4.99. I need to contact Spo...

  • Regular
  •  and my account now not accessible!   Obviously some sort of fraud but the multiple charges of £50, £25 and £9.99 all have my spotify username against them on my credit card statement, ex...
  • RondaG
  • Newbie
  • 64237 Views
  • 89 replies
  • 0 likes
  • 64237 Views
  • 89 replies
  • 0 likes

Spotify & Facebook

Hi, I've connected my Spotify account to my Facebook account, but Spotify now got an old email. I changed it much time ago on Facebook but it still appear on my Spotify account. How can I do? P.S. I'm sorry for my bad english

  • Casual Listener
  • Hi, I've connected my Spotify account to my Facebook account, but Spotify now got an old email. I changed it much time ago on Facebook but it still appear on my Spotify account. How can I do?  ...
  • GiuseppeF11
  • Casual Listener
  • 446 Views
  • 2 replies
  • 0 likes
  • 446 Views
  • 2 replies
  • 0 likes

Account has changed suddenly

Hi, I'm using Spotify with a Premium-account, but suddenly my account has changed to Free and I have annoying advertisements in between my music. I don't know why this happens. Can you help me out? Or is it part of a bigger Spotify-problem?

  • Casual Listener
  • Hi, I'm using Spotify with a Premium-account, but suddenly my account has changed to Free and I have annoying advertisements in between my music. I don't know why this happens. Can you help me out? O...
  • wheijne
  • Casual Listener
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

How do I get my Facebook username to show on my account?

I linked my Facebook account through my iPhone and I can't get my real name to show up on my account when all my friends' names are showing up as their Facebook names. I got my FB picture to show but it's just the name that's missing. I tried logging...

  • Casual Listener
  • I linked my Facebook account through my iPhone and I can't get my real name to show up on my account when all my friends' names are showing up as their Facebook names. I got my FB picture to show but...
  • Zaekr
  • Casual Listener
  • 1649 Views
  • 4 replies
  • 0 likes
  • 1649 Views
  • 4 replies
  • 0 likes

Solved!! Edit primary user name after upgrade to family plan

I just upgraded from Premium to the Family Plan. I went to the screen that allows me to send an invitation to a family member and after clicking it, I was asked to confirm the name and address. Silly me -- despite appearances to the contrary it was a...

  • Casual Listener
  • I just upgraded from Premium to the Family Plan.  I went to the screen that allows me to send an invitation to a family member and after clicking it, I was asked to confirm the name and address....
  • alexandrelemos
  • Newbie
  • 3385 Views
  • 9 replies
  • 2 likes
  • Account
  • 3385 Views
  • 9 replies
  • 2 likes

Solved!! Cant Log-in /forgot username or password

Hi, i have opened an account for my mum. The problem is that somehow she logged-out and when she wanted to log in back, she forgot her username or password. Couldnt find any e-mail neighter I. The only thing that connects our accounts is that i am pa...

  • Casual Listener
  • Hi, i have opened an account for my mum. The problem is that somehow she logged-out and when she wanted to log in back, she forgot her username or password. Couldnt find any e-mail neighter I. The on...
  • Pavlina22
  • Casual Listener
  • 1047 Views
  • 2 replies
  • 0 likes
  • 1047 Views
  • 2 replies
  • 0 likes

Cant log in on old version of spotify android

Hello there. I am using spotify since 1 year and i was the happiest man alive until yesterday. I have an verry old android phone which is samsung galaxy core 2 and I wanted to listen to some music but the moment i opened spotify and turned the music ...

  • Newbie
  • Hello there. I am using spotify since 1 year and i was the happiest man alive until yesterday. I have an verry old android phone which is samsung galaxy core 2 and I wanted to listen to some music bu...
  • nightmarez
  • Newbie
  • 1627 Views
  • 2 replies
  • 0 likes
  • 1627 Views
  • 2 replies
  • 0 likes

Wrong information

Hi guys, I thank you for opening the service in Israel. On the app and site you offer 30 days trial with credit card. On the playing ads you promote "Use premium for 7 days no credit card required " I think you should be more professional when you la...

  • Newbie
  • Hi guys,    I thank you for opening the service in Israel.  On the app and site you offer 30 days trial with credit card.  On the playing ads you promote "Use premium for 7 da...
  • user-removed
  • Not applicable
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes