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I don't understand offline mode.

I don't understand offline mode.

Hello,

 

I want to use offline mode to save data when I'm on the go, but I don't really understand how it works.

 

I have a playlist downloaded, but sometimes everything ends up greyed out and whenever I try to play a track it claims that I'm offline. Then I have to re-download every track again in order to be able to listen.

 

This has happened a couple times so far. 

 

I haven't removed the tracks. The spotify app contains about 1.2 GB of userdata, which I think are the downloaded songs, so it's not like they have been deleted.

 

How can I download tracks and keep them downloaded? Thank you!

 

(Sorry if the post ends up weird or double-posted. I keep getting submission and flooding errors)

 

Reply
4 Replies

Hey there @Snollebol

 

Thanks for reaching out about this here in the Community. 

 

Just to confirm, is this happening across devices or only on a specific one? If it's only happening on one device, could you let us know the exact make/model, operating system and Spotify version of it?

 

On another note, it's well worth running a clean reinstall to get rid of any cached files that might be causing trouble. This one is more thorough than the usual one. 

 

We'll be on the lookout for your reply.

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“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

Are you actually toggling offline mode?

https://community.spotify.com/t5/Accounts/My-Spotify-Premium-is-not-working-offline/td-p/204150

 

I've been a spotify subscriber for 7 years and been frustrated how poorly it works offline. Just *today* I learned you have to toggle it offline to make it actually play. 

 

It's absolutely insane that this is a buried setting and not the default behavior. 

How much customer frustration is Spotify causing by not making this just work the way it should work?

Thanks for your reply! I'm using a Redmi Note 8T and Android 11. Spotify version 8.7.86.422.

 

It looks like it's behaving properly again. I will definitely try a clean reinstall if it happens again and I'll get back to you with the results!

Ahhh yeah this post is about offline mode having issues. I know how to enable offline mode...

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