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I'm not reciving the password reset email

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I'm not reciving the password reset email

corralynn
Casual Listener

Plan

Free

Country

UK

Operating System

Windows 10

 

My Question or Issue

 

I'm trying to reset my password using https://www.spotify.com/uk/password-reset/ which seems to work, but the reset email never arrives. It's an @yahoo.co.uk email address and the Spotify account wasn't created via Facebook.

I've checked spam etc.

 

Verifying the email address so I could post here did work.

 

How do I fix this?

 

 

4 Replies

Re: I'm not reciving the password reset email

Billy-J
Rock Star 23
Rock Star 23

Hey @corralynn, thanks for reaching out to the Community!

 

Could you try resetting your password here using a different browser or private window? 

 

Keep me posted.

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

Re: I'm not reciving the password reset email

corralynn
Casual Listener

Hi, I tried a different browser (Edge rather than Chrome) no joy. Seems to work but no e email arrives.

Re: I'm not reciving the password reset email

Billy-J
Rock Star 23
Rock Star 23

Hey @corralynn

 

In this case, I'd recommend following the steps provided in this support article > Old email address? section. From there, there will be an option to get in touch with Customer Support if you need further help. 

 

Have a nice day!

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: I'm not reciving the password reset email

corralynn
Casual Listener

Hi,  I ended up in a chat with customer support who changed the email on my account for me. All a bit of a mystery as the other account was receiving other emails OK. Still all sorted now. Thanks for your help 

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