I made my subscription payment but spotify insists that i don’t do it

[Juanmateoabbondio]

Plan

Familiar Premium

Device

iPhone 8 plus 

Operating System

iOS 16.7.10

My Question or Issue

i made my subscription payment but spotify insists that i don’t do it. I have my credit card receipt where it can be verified that the payment was made, but spotify stopped/canceled my plan. I need to contact someten to demonstrate this or use a faster mechanism if there is one

[Maxim]

Hey @Juanmateoabbondio,

Thanks for coming to the Community. 

I recommend reaching out to Support so that they can take a look at your account and check what happeend: https://www.spotify.com/about-us/contact/ 🙂

Hope this helps!