I paid for premium for over 3 months without using my account a single time. What can I do?

I paid for premium for over 3 months without using my account a single time. What can I do?

So as the title says, I signed up for a trial and was billed for at least three months outside of that trial period without even being aware that I was paying for a premium account. I understand how the "free trial" pay model works, and understand that Spotify isn't legally obligated to compensate me for this, but I do wonder if anyone who has had this happen to them has been reimbursed for paying for a service that was not utilized a single time?

At the time I was disabled and living in a place where I couldn't get a strong enough data signal to even use Spotify, with no internet, in the middle of the jungle in Hawaii. There's part of me that wants to think that Spotify cares about their reputation enough to look into this and see that I truly didn't use my account at all, and the only reasons I stopped paying for it was due to lack of funds in my checking account. Somehow I overlooked the payment because at the time I was suffering from a mental disability and only used my checking account once a month to pay my phone bill, otherwise I was on food stamps and did farm work in exchange for rent.

I understand this is a long shot, but if anyone working at Spotify reads this, I would really appreciate if either my account was credited for the time I didn't use it, or if you could reimburse me for my mistake. Money is tight right now. I will gladly provide any information necessary to you, but I also understand if there is nothing you can do to help me. Aloha.

1 Reply

Hey, @mouseops 
Welcome to Spotify Community and thanks for reaching out here!

I really understand what happened to you, but as you know, the Terms and Conditions of the free trial are clear when say that you allow with a recurring payment after the end of the trial. Unfortunately, you won't be able to take back your money, because it wasn't a mistake from Spotify part. You can get more information about it here:

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,

LuanSpotify Star
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