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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Accounts

Get help with logging in, passwords, and account settings.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422579 Views
  • 965 replies
  • 108 likes
  • Account
  • 422579 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187197 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187197 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103790 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103790 Views
  • 70 replies
  • 10 likes

Change the e-mail adress

hello,I've created my spotify account via Facebook, I've just noticed it's assigned to email adress that's long gone. Since I never used password to sign in - only FB method I cannot change the adress to my proper mail account - since I can't give an...

  • Visitor
  • hello, I've created my spotify account via Facebook, I've just noticed it's assigned to email adress that's long gone. Since I never used password to sign in - only FB method I cannot change the adr...
  • Emilia_8
  • Community Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • Login
    Security
  • 336 Views
  • 1 replies
  • 0 likes

User name is a bunch of random letters and numbers.

PlanPremiumCountryUKDeviceSamsung Galaxy S9+Operating SystemAndroid 10.0 My Question or IssueReally confused here, have created a Spotify account and redeemed a premium code and everything was fine until I realised that instead of the name on the pro...

  • Visitor
  • Plan Premium Country UK Device Samsung Galaxy S9+ Operating System Android 10.0   My Question or Issue Really confused here, have created a Spotify account and redeemed a premium code ...
  • Emilia_8
  • Community Legend
  • 917 Views
  • 2 replies
  • 0 likes
  • Account
  • 917 Views
  • 2 replies
  • 0 likes

Billed for premium after cancelling

I cancelled my premium membership more than a year ago but it looks like I am being billed for it still. When I log in and check it says I am using the Free plan. Can I get a refund for this? Thanks.

  • Visitor
  • I cancelled my premium membership more than a year ago but it looks like I am being billed for it still. When I log in and check it says I am using the Free plan. Can I get a refund for this? Thanks....
  • Billy-J
  • Spotify Star
  • 478 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 478 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account issue

I am originally subscribed as individual member and changed to family plan two months ago, i hve one subscription prepaid card for individual and one three months ths membership prepaid card on hand.I dont realise until the recent days that i cannot ...

  • Casual Listener
  • I am originally subscribed as individual member and changed to family plan two months ago, i hve one subscription prepaid card for individual and one three months ths membership prepaid card on hand....
  • Petya
  • Community Legend
  • 1182 Views
  • 3 replies
  • 0 likes
  • Account
  • 1182 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Charged Twice

I just looked at my bank account statement and noticed that I was charged twice this month. I've noticed that this isn't all that uncommon. How is that okay? What kind of business **bleep**s up with someone's credit card information this often? Not t...

  • Newbie
  • I just looked at my bank account statement and noticed that I was charged twice this month.  I've noticed that this isn't all that uncommon.  How is that okay?  What kind of business *...
  • Petya
  • Community Legend
  • 2084 Views
  • 40 replies
  • 0 likes
  • 2084 Views
  • 40 replies
  • 0 likes

Superuser Contribution I Disables Facebook, but now my "name" is a bunch of numbers. Is there a way to change this?

If it requires setting up a new account and then having my playlists transferred, ill do that, but I would really like to have my account name not be an 11 digit number.

  • Visitor
  • If it requires setting up a new account and then having my playlists transferred, ill do that, but I would really like to have my account name not be an 11 digit number.
  • Petya
  • Community Legend
  • 430 Views
  • 2 replies
  • 0 likes
  • Account
  • 430 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify keeps redownloading my songs everyday

PlanPremiumCountryBelgiumDeviceSamsung Galaxy J7 MaxOperating SystemAndroid Oreo My Question or IssueEveryday Spotify redownloads my already downloaded songs. I can't listen to my downloaded songs offline for more than a day because the songs become ...

  • Regular
  • Plan Premium Country Belgium Device Samsung Galaxy J7 Max Operating System Android Oreo   My Question or Issue Everyday Spotify redownloads my already downloaded songs. I can't li...
  • Petya
  • Community Legend
  • 14972 Views
  • 11 replies
  • 7 likes
  • Account
    Premium
  • 14972 Views
  • 11 replies
  • 7 likes

Solved!!Superuser Contribution Account creation impossible from multiple devices

Hi, I have spotify premium, and just upgraded to spotify family and started creating an account for my son, using the normal signup procedure, outside my account.. The account creation page asks for an email address, password to be used and birth dat...

  • Casual Listener
  • Hi,   I have spotify premium, and just upgraded to spotify family and started creating an account for my son, using the normal signup procedure, outside my account..   The account creat...
  • Petya
  • Community Legend
  • 1234 Views
  • 2 replies
  • 0 likes
  • Account
  • 1234 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problems to get to account after updating Spotify

PlanFree/PremiumCountryFinland Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)PC and mobile phoneOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAfter Spotify recently updated itself, I've not been able to access...

  • Visitor
  • Plan Free/Premium Country Finland   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) PC and mobile phone Operating System (iOS 10, Android Oreo, Windows 10,etc.)   ...
  • Petya
  • Community Legend
  • 617 Views
  • 2 replies
  • 0 likes
  • Account
  • 617 Views
  • 2 replies
  • 0 likes

Cant locate my spotify artist profile when uploading through Distrokid

I'm having an issue when uploading my music to Spotify through Distrokid, none of the options I can choose from the drop-down list of Spotify artists are my bands' Spotify artist account. Please help.

  • Newbie
  • I'm having an issue when uploading my music to Spotify through Distrokid, none of the options I can choose from the drop-down list of Spotify artists are my bands' Spotify artist account. Please help.
  • Billy-J
  • Spotify Star
  • 570 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 570 Views
  • 1 replies
  • 0 likes

Entering Adress is not possible, error "try again"

PlanPremiumCountryGermanyDeviceWin10, Android Pixel 2, WinOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen i enter a family adress i recieve an response "Try Again"

  • Newbie
  • Plan Premium Country Germany Device Win10, Android Pixel 2, Win Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When i enter a family adress i reci...
  • Billy-J
  • Spotify Star
  • 341 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 341 Views
  • 1 replies
  • 0 likes

Falha no pagamento Nubank

PlanFree/PremiumCountryBrazilDevice(iPhone 6 SE)Operating System(iOS 12) My Question or IssueNao consigo comprar o plano premium pq esta dando falha na hora de processar o pagamento.

  • Casual Listener
  • Plan Free/Premium Country Brazil Device (iPhone 6 SE) Operating System (iOS 12)   My Question or Issue Nao consigo comprar o plano premium pq esta dando falha na hora de processar o pa...
  • Billy-J
  • Spotify Star
  • 470 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 470 Views
  • 1 replies
  • 1 likes

Google home mini

I'm trying to claim my Google home mini, but when I try to link to my google account, it keeps trying to link the the wrong gmail account. My student account doesnt allow Google pay permissions, but my personal one does, but the webpage does not allo...

  • Visitor
  • I'm trying to claim my Google home mini, but when I try to link to my google account, it keeps trying to link the the wrong gmail account. My student account doesnt allow Google pay permissions, but ...
  • Billy-J
  • Spotify Star
  • 917 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 917 Views
  • 1 replies
  • 0 likes

Account name

Hello. I just created account but it gave me this stupid name instead: efji79jtn9k620qxt4amy11o4. I was just finding my favourite artists for like 2 hours so I don't really want to create a new account and do it again. I even tried to create a new on...

  • Visitor
  • Hello. I just created account but it gave me this stupid name instead: efji79jtn9k620qxt4amy11o4. I was just finding my favourite artists for like 2 hours so I don't really want to create a new accou...
  • Emilia_8
  • Community Legend
  • 649 Views
  • 4 replies
  • 0 likes
  • Account
  • 649 Views
  • 4 replies
  • 0 likes

Superuser Contribution Sharing to Instagram Story will open the camera instead of the story editor (2)

Plan Premium Country Turkey Device Xiaomi Mi 9 SE Operating System Android Pie My Question or Issue Sharing on Instagram Stories doesn't work. When I click on the "Instagram Hikayeler" (Instagram Stories) It leads me here and nothing happens.

Screenshot_2019-12-13-01-44-07-698_com.spotify.music.jpg Screenshot_2019-12-13-01-44-14-077_com.instagram.android.jpg
  • Casual Listener
  • Plan Premium Country Turkey Device Xiaomi Mi 9 SE Operating System Android Pie   My Question or Issue Sharing on Instagram Stories doesn't work.   When I click ...
  • Peter
  • Spotify Legend
  • 4637 Views
  • 13 replies
  • 10 likes
  • Android
  • 4637 Views
  • 13 replies
  • 10 likes

Hulu Issues

I activated Hulu to my Spotify account about 6 months ago, maybe longer. I have had Premium for a while. I noticed I was not able to log into Hulu anymore. I checked my account and noticed somebody had hacked into my account and changed my plan to a ...

  • Visitor
  • I activated Hulu to my Spotify account about 6 months ago, maybe longer. I have had Premium for a while. I noticed I was not able to log into Hulu anymore. I checked my account and noticed somebody h...
  • Billy-J
  • Spotify Star
  • 882 Views
  • 1 replies
  • 0 likes
  • 882 Views
  • 1 replies
  • 0 likes

Charged twice. Then account disabled after chargeback

I was charged twice by Spotify for the same month. The strange thing is, I recently lost my credit card and had it replaced. I did NOT update my payment information in Spotify so I was surprised to see a bill for two charges show up on my new credit ...

  • Visitor
  • I was charged twice by Spotify for the same month. The strange thing is, I recently lost my credit card and had it replaced. I did NOT update my payment information in Spotify so I was surprised to s...
  • Billy-J
  • Spotify Star
  • 484 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 484 Views
  • 1 replies
  • 0 likes

Solved!! Lost playlists

after changing my credit card for premium payment, my whole account went blank like it’s brand new ! I also disconected from facebook. I’ve lost everything, years of playlists and savings.... tried everything to log in and re install the app on iphon...

  • Casual Listener
  • after changing my credit card for premium payment, my whole account went blank like it’s brand new ! I also disconected from facebook.  I’ve lost everything, years of playlists and savings.... ...
  • Brunelicia
  • Community Legend
  • 1189 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
  • 1189 Views
  • 3 replies
  • 0 likes

Solved!! Change name? (not username)

PlanPremiumCountryU.S. DevicelaptopOperating Systemwindows 10 My Question or IssueI recently changed my name on facebook and would like to have that new name on spotify too. I thought they were connected, so my spotify name would just update, but it ...

  • Newbie
  • Plan Premium Country U.S.   Device laptop Operating System windows 10   My Question or Issue I recently changed my name on facebook and would like to have that new name on spotif...
  • Emilia_8
  • Community Legend
  • 446 Views
  • 1 replies
  • 0 likes
  • Account
  • 446 Views
  • 1 replies
  • 0 likes

Artist name change questions

I asked my distributor, and asked if it is possible they said yes, all I need to do is to request for a name change and take down all my releases however they said there is no guarantee whether the streams will retain. Will Spotify retain my streams ...

  • Visitor
  • I asked my distributor, and asked if it is possible they said yes, all I need to do is to request for a name change and take down all my releases however they said there is no guarantee whether the s...
  • OneByBoo
  • Roadie
  • 388 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 388 Views
  • 1 replies
  • 0 likes