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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

80386 Views

9 replies

2 likes

Account
Login
  • 80386 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

653784 Views

13 replies

4 likes

Account
  • 653784 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

734201 Views

18 replies

29 likes

  • 734201 Views
  • 18 replies
  • 29 likes

didn't get email for password reset

PlanPremiumCountrySaudi arabia Device(Pc, Samsung note 8, )Operating System(Android , Windows 10) My Question or Issuei can't login to my account (*snip*) error code:3 and when i go to the site to reset my password and then check my email for the res...

Visitor

  Plan Premium Country Saudi arabia  Device (Pc, Samsung note 8, ) Operating System (Android , Windows 10)   My Question or Issue i can't login to my account (*snip*) error ...

Emilia_8

Community Legend

438 Views

1 replies

0 likes

Account
Login
  • 438 Views
  • 1 replies
  • 0 likes

Superuser Contribution New login to spotify emails

Plan PREMIUMFree/PremiumCountry MALAYSIA Device SAMSUNG GALAXY S10+(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System ANDROID 10(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have been receiving notifications via email...

Newbie

Plan PREMIUM Free/Premium Country MALAYSIA   Device SAMSUNG GALAXY S10+ (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System ANDROID 10 (iOS 10, Android Oreo, Windows...

cyphi1

Casual Listener

58291 Views

16 replies

2 likes

Login
  • 58291 Views
  • 16 replies
  • 2 likes

Solved!!Superuser Contribution Subscribed, but not getting premium anymore.

PlanFree, but had PremiumCountryNetherlands My Question or IssueI have a subscription for Spotify Family and my account page shows I have a Free subscription. I checked all the mentioned settings from the previous posts and help pages, but found noth...

Regular

Plan Free, but had Premium Country Netherlands   My Question or Issue I have a subscription for Spotify Family and my account page shows I have a Free subscription. I checked all the menti...

Ivan

Spotify Legend

1045 Views

7 replies

0 likes

Account
Free
Premium
Subscription
  • 1045 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Someone logged into my account and after changing the password is still listening on my spotify

How **bleep**ing garbage is your software i cannot find anything to remove them from listening on my spotify premium.

Visitor

How **bleep**ing garbage is your software i cannot find anything to remove them from listening on my spotify premium.  

Mario

Spotify Legend

2940 Views

2 replies

0 likes

Account
Premium
Security
  • 2940 Views
  • 2 replies
  • 0 likes

Superuser Contribution Just started getting multiple "new login to spotify" emails

We have a family plan and one of the members, not the plan owner, just started getting multiple emails like this per day. We have done a forced logout of all devices. Our passwords are very strong. What does this mean and how do we stop it? thanks

Visitor

We have a family plan and one of the members, not the plan owner, just started getting multiple emails like this per day.  We have done a forced logout of all devices.  Our passwords are ve...

Petya

Community Legend

888 Views

1 replies

0 likes

Security
  • 888 Views
  • 1 replies
  • 0 likes

Address changed and password reset not working

Plan FamilyPremiumCountry UK Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueReceived several Spotify emails stating someone from another country is accessing accoun...

Casual Listener

Plan Family Premium Country UK   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Re...

Jose_M

Spotify Star

591 Views

3 replies

0 likes

Account
  • 591 Views
  • 3 replies
  • 0 likes

No longer have access to Premium Account Email to Reset Password

PlanFree/PremiumCountry Device(iPhone 8,Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello. I have a premium account under my college email. Once leaving college the email was deactivated by my school. I don't remember ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello. I have a premium account under my college...

Brunelicia

Community Legend

513 Views

1 replies

0 likes

Account
  • 513 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot create a new Account - reCAPTCHA issue

PlanPremium/FamilyCountryNorway/SwedenDevicePCOperating SystemWindows 10/Debian My Question or Issue Hi, Im trying to create a new spotify account for my son to use. But every time i press the green "SIGN UP" button the reCAPTCHA resets. And i have t...

Regular

Plan Premium/Family Country Norway/Sweden Device PC Operating System Windows 10/Debian   My Question or Issue   Hi,   Im trying to create a new spotify account for my son ...

Mario

Spotify Legend

2328 Views

7 replies

1 likes

Account
  • 2328 Views
  • 7 replies
  • 1 likes

Facebook linked account deleted

PlanPremiumCountryThailand Device(iphone 11)Operating SysteMIOS 13My Question or IssueI’ve previously linked Spotify account with my Facebook account and bought premium. Then later a permanently deleted my facebook account and now I cant log in my sp...

Visitor

Plan Premium Country Thailand  Device (iphone 11) Operating SysteM IOS 13 My Question or Issue I’ve previously linked Spotify account with my Facebook account and bought premium. Then l...

OviiiOne

Community Legend

404 Views

1 replies

0 likes

Account
Login
Premium
  • 404 Views
  • 1 replies
  • 0 likes

Possibly stolen account?

PlanpremiumCountryUSDevicegalaxy 8Operating SystemAndroid My Question or IssueI was signed into my spotify premium account on both my computer and phone. My sister asked if she could use the account to listen to an album. I use 2 different passwords,...

Visitor

Plan premium Country US Device galaxy 8 Operating System Android   My Question or Issue I was signed into my spotify premium account on both my computer and phone. My sister asked if s...

Jose_M

Spotify Star

421 Views

1 replies

0 likes

Account
Login
  • 421 Views
  • 1 replies
  • 0 likes

Superuser Contribution Someone is logging into my account from another country

PlanPremium - Family PlanCountryCanadaDeviceIPhone 8Operating SystemIOS 13 My Question or IssueI have had someone log into my account from Dallas in the United states, while I live in canada, I was wondering about how it would be possible for them to...

Casual Listener

Plan Premium - Family Plan Country Canada Device IPhone 8 Operating System IOS 13   My Question or Issue I have had someone log into my account from Dallas in the United states, while ...

SJoe

Visitor

21592 Views

21 replies

0 likes

Account
  • 21592 Views
  • 21 replies
  • 0 likes

Solved!!Superuser Contribution Offline devices management

Hi, I want to delete some of offline devices but I don't see related tab on Spotify.com/account I find out that I can do it through support but I don't think that it's comfortable

Casual Listener

Hi, I want to delete some of offline devices but I don't see related tab on Spotify.com/account  I find out that I can do it through support but I don't think that it's comfortable  

MihailY

Moderator

3454 Views

10 replies

0 likes

Account
Security
  • 3454 Views
  • 10 replies
  • 0 likes

If I delete the old Spotify account and make a new one, will my premium subscription be restored?

I had bought Spotify Premium on December 8, 2019. But since last 2 weeks or so, unwanted tracks of many unselected languages have been added to my playlists. I tried removing them but no success. Everyday new music gets added and all the effort goes ...

Casual Listener

I had bought Spotify Premium on December 8, 2019. But since last 2 weeks or so, unwanted tracks of many unselected languages have been added to my playlists. I tried removing them but no success. Eve...

Emilia_8

Community Legend

3437 Views

3 replies

0 likes

Account
Premium
Subscription
  • 3437 Views
  • 3 replies
  • 0 likes

Solved!! Account Logged in in other countries without my permission

PlanPremiumCountryEgyptMy Question or IssueHello, i've something i wanna ask.today i got a mail that my account logged in 3 times from different places ONLY TODAY !!!!is Spotify site Security is a JOKE!if it is then tell me to not renew the subscript...

Casual Listener

Plan Premium Country Egypt My Question or Issue Hello, i've something i wanna ask. today i got a mail that my account logged in 3 times from different places ONLY TODAY !!!! is Spotify site Se...

Ahmed_Elrayes

Casual Listener

1401 Views

6 replies

0 likes

Account
Security
  • 1401 Views
  • 6 replies
  • 0 likes

I changed my playl.'s image, when I try to share on insta old one looks

PlanPremiumCountryTurkeyDeviceAlcatel shineOperating SystemAndroid My Question or IssueYesterday, I changed my playlists image. In spotify, new one looks there's no problem but when I share it on instagram story, old one looks.

Visitor

Plan Premium Country Turkey Device Alcatel shine Operating System Android   My Question or Issue Yesterday,  I changed my playlists image. In spotify,  new one looks there's ...

Luan

Spotify Star

631 Views

1 replies

0 likes

Other
  • 631 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Account] Can't change country of my account (only one choice)

PlanFreeCountryFrance on my account and currently in KoreaDeviceSamsung Galaxy A5Operating SystemAndroid 8 I'm in korea for some month, so I used my 14 days of spotify in another country but now I need to change the country to be able to login, but I...

Casual Listener

Plan Free Country France on my account and currently in Korea Device Samsung Galaxy A5 Operating System Android 8   I'm in korea for some month, so I used my 14 days of spotify in anoth...

Peter

Spotify Legend

513 Views

3 replies

0 likes

Account
  • 513 Views
  • 3 replies
  • 0 likes

Spotify changes my playlist without my consent

PlanPremiumCountryUruguayDeviceSamsung S9Operating SystemAndroid My Question or IssueSopify changes my playlist without my consent, I have this problem in my phone and also in my desktop (Windows). It´sd doing this very often, imposible to listen mus...

Casual Listener

Plan Premium Country Uruguay Device Samsung S9 Operating System Android   My Question or Issue Sopify changes my playlist without my consent, I have this problem in my phone and also i...

Emilia_8

Community Legend

531 Views

1 replies

0 likes

  • 531 Views
  • 1 replies
  • 0 likes

Someone manipulating daily playlists

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

534 Views

1 replies

0 likes

Account
  • 534 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify starts play random music by itself

PlanFree/PremiumCountryIsraelDeviceMotorola Moto G6, Microsoft Surface, Lenovo YogaOperating SystemAndroid 9, Windows 10 My Question or IssueLately, my Spotify's Android app and desktop software start to play random music by itself out of nowhere and...

Casual Listener

Plan Free/Premium Country Israel Device Motorola Moto G6, Microsoft Surface, Lenovo Yoga Operating System Android 9, Windows 10   My Question or Issue Lately, my Spotify's Android app ...

Eni

Moderator

52617 Views

7 replies

3 likes

  • 52617 Views
  • 7 replies
  • 3 likes

Solved!!Superuser Contribution Can’t create new account

PlanFreeDeviceiPhone 7Operating SystemiOS 13 My Question or IssueMy friends went through my Spotify and played and saved songs to my Library that I don’t like. Now my daily mixes have a bunch of songs by those artists and it’s bothering me. I decided...

Visitor

Plan Free Device iPhone 7 Operating System iOS 13   My Question or Issue My friends went through my Spotify and played and saved songs to my Library that I don’t like. Now my daily mixe...

Mario

Spotify Legend

2262 Views

5 replies

0 likes

Account
Free
Login
  • 2262 Views
  • 5 replies
  • 0 likes