I pay for premium but get Free

[Fr33nl]

I'll pay for premium but stil got A Free account.

i tryd all THE thinks on THE spotify help but iTS not working.

can Some one help me!!!!

[EthanS1]

See this for future help.

Missing Premium - Things to check

Hope I've helped you today 🙂
Keep it Spotify!
Have a Fab Day 🙂

[Fr33nl]

I already did that and it doenst work or help

[EthanS1]

Alright,

We can help with your issue on the community boards as this now needs member of the support team to assist you more..

**How to Contact Spotify!**

Feeling Social?
Pop them a Direct Message on twitter @SpotifyCares with your Spotify Username and Problem!

Or use this Form at https://support.spotify.com/contact-spotify-support/.

You might get a automated email from them saying to check the Customer Fourms etc. even if its a No reply address... Reply straight back and this will be queued for a Spotify Support Agent to reply back as soon

[Aytays]

Hy I have a bug problem . I deleted my previous Facebook account and I forgot to cancel the payment. I already registered with a new account. The same email. And I payed twice with the same card the premium membership.

[EthanS1]

Hey @Aytays

Hello! Congrats on making your first post 🙂 Welcome to the community 🙂

So you deleted your facebook, forgot to cancel spotify and premium and now you want to get a refund is that what your saying?

Hope I've helped you today 🙂
Keep it Spotify!
Have a Fab Day 🙂

[Aytays]

So the previous one it's doesn't matter only 1 pound for three months . I just want canceled the future payment on my last account. And my new account I payed two times. And I don't have premium

[KatesHere]

Hey there @Aytays and thanks for reaching out!

You can cancel your subscription anytime following the steps here: https://support.spotify.com/account_payment_help/managing_payments/how-to-cancel-your-subscription/

Also, did you happen to click the upgrade button more than once? That would explain the double payment... You'll need to check in your correct subscription page when your subscription expires. If it's more than a month away, it should be okay, like you pre-paid it 🙂
However, as you're not getting the Premium features, have you checked that you log in with the correct credentials as the ones in the receipt Spotify send you when you upgraded?

Let me know how it worked!
K

[Fr33nl]

IT didnt work

[KatesHere]

Hello again!

Would you mind telling me what you've tried already and didn't work?

Otherwise, I'd suggest you contact Spotify directly, either via their Twitter handle @SpotifyCares or by using the contact form so that a member of the staff can take a look under the hood for you!

Please make sure to reply to the automated email you'll receive after you've sent the form, even if it's a no-reply. Support gets back within 24-48 hours 🙂

Hope this was hepful!

K

[Fr33nl]

Ill tryd evrything what tolt me.
I tryd to call whit Apple.
I tryd al THE help from spotify and iT al didnt work