I've been told I have too many playlist

[tommyvonb]

Well, after some downright stupid emails that offered NO HELP. I'm posting here. Customer service informed me that at 768 playlists(I already deleted a bunch) all three versions (Web, Desktop and iOS) are cutting out for this reason

Their solution? To delete most of them and then use collections(which I don't have).

Really? The very things that make things intuitive; add a playist; add a folder are the very things they want me to get rid of because they bog things down. Of all the stupid ideas I have ever heard. It's bad enough the folders don't exist in the web version, I have to scroll for days to find things, the desktop takes minutes to load and hangs when I try to do things(I have unistalled and reinstalled dozens of times)(cleared the cache many more times)...which you shouldn't have to do. The desktop version also uses more resources than photoshop...why? Pandora doesn't, hell itunes doesn't and it sucks.

If anyone has some idea of what to do to get this to run better, bring it, otherwise I cancelling...I've posted before and tried a lot of stuff all which shouldn't be what makes software run right. My comuter has plenty of RAM and chache space, the phone has 4-5 bars of LTE and it doesn't matter which browser I use becuase spotify loses all the things that makes it good in the web version.

[user-removed]

What phone do you have and what are the specs of your computer?

[tommyvonb]

iphone 5 and mac mini with plenty of juice...read the previous post. After a bunch of emails they still haven't told me of the magicial number of playlist we should have...I'm guessing the collections was their response to screwing this up. 

[user-removed]

If I were you I would create a new account with no playlists, run it on your mac mini and see if the problem still persists.

[Peter__]

Wondering what do you have in those playlists, are they all seperate albums/artists etc? 

[tommyvonb]

They sent me a test account with 12 lists on it. worked ok, still little slow. I have uninstalled and reinstalled dozens of times and cleared cache more....never had software act this bad.

most are albums within a folder set, makes it easier to find. their suggestion was to get rid of folders ....which would make it harder to find music, I don't want or need to search everytime I want to play something...that's just counterintuitive.

[user-removed]

What version of Spotify are you using? Have you tried installing previous versions?

[Peter__]

Definitely sounds like Collections will cure your issue when it arrives, hopefully sometime in the new year. The original playlist system was never designed to be used the way you are using it sadly (which is Spotify's fault for only having a playlist based way of doing things I guess!).

The issue is, each time any of the applications start up, or you navigate to a playlist folder the applications appear to hit the Spotify servers to pull in the latest data for each playlist (to see if it has changed or not). I'm not sure why this would cause cutting out unless it was downloading a lot of data though, but it might be having an impact by eating up a lot of CPU time since the playlists appear to download delta changes and are then rebuilt locally. 

[tommyvonb]

Sand I've done all that, no offense but you're no help.

peter, this is just poorly designed software. I for the life of me can't have the biggest amount of lists, never really had much of a problem til a year ago. I had 500+ lists at that time. Oh well, guess someone else can figure it out.

[Peter__]

Something radical you could try is removing playlists from your Spotify account but keeping links to them organised on your computer somewhere. Since when you delete a playlist from your account, it actually remains in the Spotify system there is nothing to stop you from building a folder structure of playlists on your computer somewhere of links to your playlists, then removing them from your Spotify account (you can drag and drop playlists from the sidebar into folders/onto the desktop).

[tommyvonb]

Well I got it to work a little better, you would think Spotify would make things work with the tools they give you but no. First thing, I had a couple of folders within a folder, big no-no...figured that out wihtout them advising me on that. Second, trimed down to 540 playlist, their suggestion was 200...couldn't stop laughing.

The collection/album thing they suggested that doesn't exist for some and has dissapeared for other seems to address the problem I had, I love how they acknowledge a problem without addressing it directly and then becomes a bigger problem.

For now things work ok, I downloaded the three bigger playlist to help but took up a lot of space on my phone...which is something I didn't want in the first place.

People need to cancel en masse to get Spotify to get their act together, crabbing about it obvisously gets nothing done, stop paying them and they might, just might make something work.